Matrix42 Service Management
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Product Overview
Matrix42 Service Management Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Matrix42 Service Management Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Trusted by 4,300+ organizations worldwide, Matrix42 Service Management is an end-to-end ITSM software that centralizes service requests, incident handling, change control, and asset management on a unified platform. With automation, self-service capabilities, and analytics, it helps IT teams improve service quality and maintain governance across hybrid and distributed environments.
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
CMDB Software 19 selected features Open category ↗ ⌄
Change Management
Performance Monitoring
Contract/License Management
Device Auto Discovery
API
IT Asset Management
Data Visualization
Impact Management
Service Level Agreement (SLA) Management
License Management
Relationship Mapping
Inventory Management
Configuration Management
Compliance Management
Knowledge Base Management
Workflow Management
Asset Lifecycle Management
Prioritization
IT Asset Tracking
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management
Compliance Tracking
Cost Tracking
Procurement Management
Supplier Management
Configuration Management
Asset Tracking
Maintenance Management
Reporting/Analytics
Audit Management
Inventory Management
Change Management
Requisition Management
Support Ticket Management
Barcode/Ticket Scanning
Alerts/Notifications
Pricing Information
Matrix42 Service Management Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
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Frequently Asked Questions
Matrix42 Service Management FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Matrix42 Service Management is an advanced help desk software solution designed to optimize IT service management (ITSM) and improve the overall user experience. The platform provides IT teams with powerful tools to manage incidents, service requests, and problem resolutions, ensuring efficient IT support operations. Matrix42 Service Management features a user-friendly self-service portal, allowing employees to submit requests, track their progress, and access knowledge base articles. The software supports incident management, change management, and asset management, enabling IT teams to address issues, implement changes, and track hardware and software assets in real-time. With its automated workflows, Matrix42 reduces the time spent on manual tasks, enabling support teams to focus on higher-priority issues. The platform also includes robust reporting and analytics features, helping organizations measure service performance, identify areas for improvement, and ensure compliance with service level agreements (SLAs). Matrix42 Service Management is ideal for organizations looking to streamline IT support and enhance service delivery.
- No, Matrix42 Service Management does not offer a free version.
- Yes, Matrix42 Service Management offers a free trial.
- No, Credit Card details are not required for the Matrix42 Service Management trial.
- No, Matrix42 Service Management does not offer an API.
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Matrix42 Service Management offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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Matrix42 Service Management offers training with the following options:
- In-person , Webinar , Documentation
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Matrix42 Service Management supports the following languages:
- English
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Following are the typical users of the Matrix42 Service Management:
- Self-Employed , Small-Business , Midsize-Business
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Matrix42 Service Management supports the following deployment:
- Cloud Hosted , On-Premise
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Matrix42 Service Management supports the following devices and operating systems:
- Web-Based , Windows , Linux
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