Inbenta

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Inbenta Evaluation Snapshot

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User RatingNot rated yet
Starting Price$4000 / user
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Inbenta Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Inbenta

Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This reduces the workload on customer support teams and ensures faster response times. The software allows businesses to create customizable chatbots that can handle FAQs, troubleshoot issues, and even assist with transactions. It also integrates seamlessly with existing CRM and helpdesk tools, allowing for a smooth workflow. Inbenta’s analytics feature provides insights into customer behavior and chatbot performance, helping businesses optimize their customer service strategies. Ideal for businesses seeking to improve efficiency, Inbenta offers a smart solution for handling large volumes of customer inquiries while maintaining a personalized touch.
Company Inbenta
Founded 2005
Headquarters United States
Employees NA

Support

Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 6 industries available
Computer Software Food & Beverages Leisure & Travel Non-profit Organization Management Travel & Tourism Utilities
Category-Based Capabilities

Inbenta Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization Knowledge Base Management Single Sign On Communication Management SSL Security Text Editing Activity Tracking Social Media Integration Access Controls/Permissions Decision Support Document Management Collaboration Tools Drag & Drop Live Chat Surveys & Feedback Self Service Portal Alerts/Notifications Full Text Search Commenting/Notes Discussions/Forums Tagging Widgets Content Management Content Library Multi-Language Calendar Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
eCommerce Software 30 selected features Open category ↗ ⌄
Shipping Management Multi-Store Activity Dashboard Order Tracking Customer Accounts Promotions Management Returns Management Multi-Channel Management Loyalty Program Multi-Channel Marketing CRM Website Management Data Synchronization Email Marketing Kitting Content Management Sales Orders SEO Management Multi-Currency Inventory Management Campaign Management Order Management Multi-Location Shopping Cart Electronic Payments Credit Card Processing Reviews Management Data Security Discount Management Purchase Order Management
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA) Sentiment Analysis Trend Analysis API Data Import/Export Predictive Analytics Third-Party Integrations Multi-Language For Sales Teams/Organizations Collaboration Tools Activity Dashboard Reporting/Analytics Process/Workflow Automation Chatbot For eCommerce Speech Recognition Performance Metrics
Conversational AI Platform Software 13 selected features Open category ↗ ⌄
Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot
Conversational Marketing Platform Software 12 selected features Open category ↗ ⌄
Product Recommendations Multi-Channel Communication SMS Messaging Group Messaging Video Chat Human Handover Email Automation Audience Targeting Lead Distribution Chatbot Appointment Scheduling Lead Qualification
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Pricing Information

Inbenta Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency NA
Basic
$4000 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Inbenta FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This reduces the workload on customer support teams and ensures faster response times. The software allows businesses to create customizable chatbots that can handle FAQs, troubleshoot issues, and even assist with transactions. It also integrates seamlessly with existing CRM and helpdesk tools, allowing for a smooth workflow. Inbenta’s analytics feature provides insights into customer behavior and chatbot performance, helping businesses optimize their customer service strategies. Ideal for businesses seeking to improve efficiency, Inbenta offers a smart solution for handling large volumes of customer inquiries while maintaining a personalized touch.

  • No, Inbenta does not offer a free version.

  • Yes, Inbenta offers a free trial.

  • No, Credit Card details are not required for the Inbenta trial.

  • Inbenta offers the following pricing plans & packages:

    Basic

    $4000 Per User

  • No, Inbenta does not offer an API.

  • Inbenta offers support with the following options:
    • Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Inbenta offers training with the following options:
    • In-person , Live Online , Documentation

  • Inbenta supports the following languages:
    • English

  • Following are the typical users of the Inbenta:
    • Self-Employed , Small-Business , Midsize-Business

  • Inbenta supports the following deployment:
    • Cloud Hosted

  • Inbenta supports the following devices and operating systems:
    • Web-Based
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