LiveHelpNow

Claim Profile

Support Solutions for Better Business Communications

No approved reviews yet. Be the first to review
Visit Website Write a Review
Listed In
Decision Snapshot

LiveHelpNow Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting Price$21 / user
Free Trial30 Days
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
✎
Buyer Contribution

Your LiveHelpNow experience can help other buyers

Used LiveHelpNow? Share an honest review about usability, features, support, and overall experience. Your feedback can help other buyers evaluate the product with greater confidence.

Reviews are published after SoftwareWorld moderation.

Write a Review
Trust & Transparency

Why Buyers Can Trust This Page

Structured Product Information

Consistent buyer-focused fields make software profiles easier to evaluate.

Clear Sponsored Disclosure

Paid placements are labeled and separated from product facts and reviews.

Editorial Independence

Sponsored participation does not influence SoftwareWorld's editorial assessment.

Data Transparency

Pricing and availability can change, so current details should be confirmed with the vendor.

Product Overview

LiveHelpNow Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About LiveHelpNow

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactions in one place. A key feature is its customizable live chat tool, which enhances real-time communication with customers. LiveHelpNow also offers robust analytics and reporting tools, giving businesses valuable insights into customer needs and support team performance. The software includes a knowledge base feature for self-service support, reducing the workload on customer service teams. Its integration capabilities with CRM systems and social media platforms make it a flexible and efficient solution for businesses aiming to improve their customer engagement and satisfaction.
Company LiveHelpNow
Founded 2003
Headquarters United States
Employees 11-50

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 7 languages available
Arabic Chinese English French Portuguese Russian Spanish
Industries Served 3 industries available
Advertising & Marketing E-commerce Higher Education

Why Choose LiveHelpNow

Problem it Solves

  • Problem it Solves Improves Customer Support Efficiency And Reduces Response Time Across Multiple Channels

Target Users

  • Target Users Customer Support Teams
  • Target Users Help Desk Agents
  • Target Users Support Managers
  • Target Users Business Owners

Core Use Case

  • Core Use Case Manage Customer Conversations Across Channels
  • Core Use Case Automate Support Responses
  • Core Use Case Track And Resolve Tickets
  • Core Use Case Provide Self Service Knowledge Access
  • Core Use Case Analyze Support Performance

USP

  • USP Omnichannel Support Platform With AI Automation And Unified Communication Workspace
Editorial Buyer Guidance

Who Is LiveHelpNow Best For?

Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.

Problem It Solves

Improves Customer Support Efficiency And Reduces Response Time Across Multiple Channels

Target Users

  • Customer Support Teams
  • Help Desk Agents
  • Support Managers
  • Business Owners

Core Use Cases

  • Manage Customer Conversations Across Channels
  • Automate Support Responses
  • Track And Resolve Tickets
  • Provide Self Service Knowledge Access
  • Analyze Support Performance

Unique Selling Point

Omnichannel Support Platform With AI Automation And Unified Communication Workspace

Category-Based Capabilities

LiveHelpNow Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing
Insurance Software 14 selected features Open category ↗ ⌄
Insurance Rating Contact Management Insurance Policy Management Document Management Claims Management Self Service Portal Property & Casualty Commission Management Policy Management Life & Health Workflow Management Audit Trail Quotes/Estimates Activity Tracking
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Publishing and Subscriptions Software 11 selected features Open category ↗ ⌄
Layout & Design Customizable Branding Collaboration Tools Cataloging/Categorization Campaign Management Subscription Management Circulation Management Reporting & Statistics Image Editing Advertising Management SEO Management
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Pricing Information

LiveHelpNow Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial 30 Days
Free Version NA
Payment Frequency Quote Based
Pricing Page ↗ Trial Page ↗
Live chat and texting
$21 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Alternative Products

Top LiveHelpNow Alternatives

Explore leading products commonly evaluated alongside LiveHelpNow.

View All LiveHelpNow Alternatives ↗

Salesforce Starter

TeamSupport

Zendesk Suite

Zoho Desk

Frequently Asked Questions

LiveHelpNow FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactions in one place. A key feature is its customizable live chat tool, which enhances real-time communication with customers. LiveHelpNow also offers robust analytics and reporting tools, giving businesses valuable insights into customer needs and support team performance. The software includes a knowledge base feature for self-service support, reducing the workload on customer service teams. Its integration capabilities with CRM systems and social media platforms make it a flexible and efficient solution for businesses aiming to improve their customer engagement and satisfaction.

  • No, LiveHelpNow does not offer a free version.

  • Yes, LiveHelpNow offers a free trial.

  • No, Credit Card details are not required for the LiveHelpNow trial.

  • LiveHelpNow offers the following pricing plans & packages:

    Live chat and texting

    $21 Per User

  • LiveHelpNow supports the following payment frequencies:

    • Quote Based

  • Yes, LiveHelpNow offers an API.

  • LiveHelpNow offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • LiveHelpNow offers training with the following options:
    • In-person , Webinar , Documentation

  • LiveHelpNow supports the following languages:
    • Arabic , Chinese , English , French , Portuguese , Russian , Spanish

  • Following are the typical users of the LiveHelpNow:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • LiveHelpNow supports the following deployment:
    • Cloud Hosted

  • LiveHelpNow supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux
Are you an authorized LiveHelpNow representative?

Claim this profile with an official business email to request management access. Public product information and approved reviews remain available before the profile is claimed.

Claim Profile Profile Support
Write a Review Visit Website ↗
Get Expert Help