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Support Solutions for Better Business Communications

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LiveHelpNow Overview

LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a help desk, allowing businesses to manage all customer interactions in one place. A key feature is its customizable live chat tool, which enhances real-time communication with customers. LiveHelpNow also offers robust analytics and reporting tools, giving businesses valuable insights into customer needs and support team performance. The software includes a knowledge base feature for self-service support, reducing the workload on customer service teams. Its integration capabilities with CRM systems and social media platforms make it a flexible and efficient solution for businesses aiming to improve their customer engagement and satisfaction.

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LiveHelpNow Screenshot & Video

Contact Details

  • Vendor Name LiveHelpNow
  • Founded 2003
  • Location United States
  • Employees 11-50

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android
  • Windows Windows
  • Linux Linux

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, Chinese, English, French, Portuguese, Russian, Spanish

Industries

E-commerce, Higher Education, Marketing & Advertising

LiveHelpNow Features

  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

LiveHelpNow Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Quote Based Quote Based
Pricing Page   Trial Page  

Plans & Packages

Live chat and texting

$21 Per User

LiveHelpNow FAQs

  • No, LiveHelpNow does not offer a free version.

  • Yes, LiveHelpNow offers a free trial.

  • No, Credit Card details are not required for the LiveHelpNow trial.

  • LiveHelpNow offers the following pricing plans & packages:

    Live chat and texting

    $21 Per User

  • LiveHelpNow supports the following payment frequencies:

    • Quote Based

  • Yes, LiveHelpNow offers an API.

  • LiveHelpNow offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • LiveHelpNow offers training with the following options:
    • In-person , Webinar , Documentation

  • LiveHelpNow supports the following languages:
    • Arabic , Chinese , English , French , Portuguese , Russian , Spanish

  • Following are the typical users of the LiveHelpNow:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • LiveHelpNow supports the following deployment:
    • Cloud Hosted

  • LiveHelpNow supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Linux