Trying to decide between Kayako and LiveHelpNow? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.
Explore other software products that may fit your needs before making a final choice.
Sponsored
Sponsored
Sponsored
Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with Kayako on the left and LiveHelpNow on the right.
Kayako
Visit Website
LiveHelpNow
Visit Website
See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.
Software
Most companies that try bolting AI onto their support desk end up with the same story, a shiny pilot that never actually ships. Kayako built its whole pitch around fixing...
Read more about Kayako
Software
LiveHelpNow is a comprehensive customer support suite developed to streamline online customer service. This software is renowned for its multi-channel support system, which includes live chat, email ticketing, and a...
Read more about LiveHelpNowCompare problem it solves, core use cases, target users, industry fit, key features, and USP for both products in two dedicated columns.
Buyer fit
Unifies Customer Support Across Multiple Communication Channels
AI Powered Omnichannel Support With Complete Customer Context
Buyer fit
Improves Customer Support Efficiency And Reduces Response Time Across Multiple Channels
Omnichannel Support Platform With AI Automation And Unified Communication Workspace
Open any shared category to compare the features selected under that category for both products.
Features shown here belong only to the Customer Service Software category.
| Feature | Kayako | LiveHelpNow |
|---|---|---|
| Performance Metrics | Listed | Listed |
| Appointment Management | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Customer Segmentation | Listed | Listed |
| Employee Management | Listed | Listed |
| Queue Management | Listed | Listed |
| Virtual Assistant | Listed | Listed |
| Customer History | Listed | Listed |
| Call Routing | Listed | Listed |
| SMS Messaging | Listed | Listed |
| Email Management | Listed | Listed |
| Voice Mail | Listed | Listed |
| Call Center Management | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Live Chat | Listed | Listed |
| Activity Tracking | Listed | Listed |
| Self Service Portal | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Auto-Responders | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Engagement Tracking | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Contact Management | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Help Desk Software category.
| Feature | Kayako | LiveHelpNow |
|---|---|---|
| Automated Routing | Listed | Listed |
| Call Center Management | Listed | Listed |
| Real-Time Chat | Listed | Listed |
| Performance Metrics | Listed | Listed |
| Customer Database | Listed | Listed |
| Self Service Portal | Listed | Listed |
| SLA Management | Listed | Listed |
| CRM | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Document Storage | Listed | Listed |
| Social Media Integration | Listed | Listed |
| Alerts/Escalation | Listed | Listed |
| Prioritization | Listed | Listed |
| Workflow Configuration | Listed | Listed |
| Ticket Management | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Access Controls/Permissions | Listed | Listed |
| IT Asset Management | Listed | Listed |
| Email Management | Listed | Listed |
| Customer History | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Remote Access/Control | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Live Chat Software category.
| Feature | Kayako | LiveHelpNow |
|---|---|---|
| Transfers/Routing | Listed | Listed |
| Document Storage | Listed | Listed |
| Mobile Access | Listed | Listed |
| Search/Filter | Listed | Listed |
| Single Sign On | Listed | Listed |
| Support Ticket Management | Listed | Listed |
| Screen Sharing | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Proactive Chat | Listed | Listed |
| Auto-Responders | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Real Time Notifications | Listed | Listed |
| Offline Form | Listed | Listed |
| Collaboration Tools | Listed | Listed |
| CRM | Listed | Listed |
| Interaction Tracking | Listed | Listed |
| Transcripts/Chat History | Listed | Listed |
| Contact Management | Listed | Listed |
| Geotargeting | Listed | Listed |
| Chat/Messaging | Listed | Listed |
| File Sharing | Listed | Listed |
| Canned Responses | Listed | Listed |
| Email Management | Listed | Listed |
| Surveys & Feedback | Listed | Listed |
| Artificial Intelligence | Not listed | Not listed |
Features shown here belong only to the Customer Support Software category.
| Feature | Kayako | LiveHelpNow |
|---|---|---|
| Queue Management | Listed | Listed |
| Email Management | Listed | Listed |
| Service Level Agreement (SLA) Management | Listed | Listed |
| CRM | Listed | Listed |
| Live Chat | Listed | Listed |
| Knowledge Base Management | Listed | Listed |
| Customer Database | Listed | Listed |
| Reporting/Analytics | Listed | Listed |
| Multi-Channel Communication | Listed | Listed |
| Inventory Management | Listed | Listed |
| Chatbot | Listed | Listed |
| Artificial Intelligence | Listed | Not listed |
Compare deployment, device support, pricing model, support channels, and target company size for both products.
Explore alternatives to Kayako and LiveHelpNow before making a final choice.
Explore other software products that buyers may consider instead of Kayako.
Explore other software products that buyers may consider instead of LiveHelpNow.
This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.
Each section keeps Kayako and LiveHelpNow in clearly separated columns so you can compare equivalent information without losing context.
Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.
Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on Kayako and LiveHelpNow.
Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.
