Mobile Service Cloud
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Product Overview
Mobile Service Cloud Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
Mobile Service Cloud Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Chatbot Software 17 selected features Open category ↗ ⌄
Natural Language Processing
Automated Responses
Virtual Assistant
Chatbot
AI/Machine Learning
Query Suggestions
Customer Support
Language Detection
Pre-Configured Bot
Code-free Development
Automated Routing
Augmented Analytics
Transfers/Routing
Lead Qualification
Customizable Branding
Lead Capture
For Sales/Marketing
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management
Customer Experience Software 17 selected features Open category ↗ ⌄
Surveys & Feedback
Dashboard
Data Visualization
Text Analysis
Reporting/Analytics
Customer Segmentation
Negative Feedback Management
Engagement Tracking
Real-Time Notifications
Knowledge Management
Customizable Templates
Customizable Fields
Survey/Poll Management
Feedback Management
Customizable Forms
Multi-Channel Data Collection
NPS Survey Structure
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot
Pricing Information
Mobile Service Cloud Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Basic
€35
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Frequently Asked Questions
Mobile Service Cloud FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Mobile Service Cloud is a powerful help desk software designed to improve customer support and service delivery for businesses of all sizes. This platform offers a suite of features that help organizations manage customer inquiries, resolve issues, and track service requests in real time. Mobile Service Cloud allows support teams to manage tickets, automate workflows, and provide personalized responses to customers across various channels, including email, chat, and social media. The software supports knowledge base creation, enabling customers to find self-service solutions, reducing the workload on support staff. Additionally, Mobile Service Cloud includes robust reporting and analytics tools, allowing businesses to monitor service performance, identify trends, and optimize their support processes. Its mobile compatibility ensures that support teams can respond to requests and manage tasks on-the-go, providing superior customer service and enhancing client satisfaction.
- No, Mobile Service Cloud does not offer a free version.
- Yes, Mobile Service Cloud offers a free trial.
- No, Credit Card details are not required for the Mobile Service Cloud trial.
-
Mobile Service Cloud offers the following pricing plans & packages:
Basic
€35 Per User
-
Mobile Service Cloud supports the following payment frequencies:
- Monthly Subscription
- No, Mobile Service Cloud does not offer an API.
-
Mobile Service Cloud offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
-
Mobile Service Cloud offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
-
Mobile Service Cloud supports the following languages:
- English
-
Following are the typical users of the Mobile Service Cloud:
- Self-Employed , Small-Business , Midsize-Business
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Mobile Service Cloud supports the following deployment:
- Cloud Hosted
-
Mobile Service Cloud supports the following devices and operating systems:
- Web-Based
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