ServicePRO
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Product Overview
ServicePRO Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
ServicePRO Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling
Customizable Reports
Real Time Notifications
Chat/Messaging
Help Desk Management
Assignment Management
Task Management
Collaboration Tools
Role-Based Permissions
Commenting/Notes
Ticket Management
Alerts/Notifications
Projections
Multi-Channel Communication
Recurring Issues
Issue Tracking
Knowledge Base Management
Email Management
Support Ticket Tracking
Monitoring
Project Management
Issue Auditing
Prioritization
Task Progress Tracking
Self Service Portal
Surveys & Feedback
SLA Management
Productivity Software 28 selected features Open category ↗ ⌄
Collaboration Tools
Task Scheduling
Notes Management
Alerts/Notifications
Email Management
File Sharing
Calendar Management
Chat/Messaging
Assignment Management
Activity Dashboard
Prioritization
Presentation Tools
Task Management
Single Sign On
Progress Tracking
Secure Data Storage
Project Management
Document Management
Office Suite
To-Do List
Tagging
Business Process Automation
Productivity Tools
Team Collaboration
Content Creation
Productivity Analysis
Video Content
Audio Recording
IT Service Software 19 selected features Open category ↗ ⌄
Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management
Service Desk Software 18 selected features Open category ↗ ⌄
ServicePro is a comprehensive service desk and field service management platform that helps teams handle internal support requests, incidents, and service tasks from one unified interface. With automated ticketing, scheduling, real-time updates, and customizable workflows, ServicePro empowers organizations to deliver faster, more organized service delivery and improved team collaboration.
Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics
Customer Support Software 11 selected features Open category ↗ ⌄
Queue Management
Email Management
Service Level Agreement (SLA) Management
CRM
Live Chat
Knowledge Base Management
Customer Database
Reporting/Analytics
Multi-Channel Communication
Inventory Management
Chatbot
Pricing Information
ServicePRO Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
Write a ServicePRO Review ↗
ServicePRO Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Clarissa L
Cloud Supervisor
ServicePro Review
We started using them years ago and have been happy with the decision to continue over time. The upcoming release sounds promising and brings excitement about new features. Interactions with account reps and technical staff have always been smooth. Their employees come across as professional, capable, and kind.
Reviewed on July, 2024
Frequently Asked Questions
ServicePRO FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
ServicePRO is a comprehensive Productivity Software designed to help businesses optimize their service delivery and improve operational efficiency. It offers tools for service management, work order tracking, and customer relationship management, enabling organizations to streamline their workflows and enhance customer satisfaction. With ServicePRO, businesses can automate routine tasks, manage resources effectively, and monitor performance metrics in real-time. The software also provides reporting features that help organizations identify areas for improvement and make data-driven decisions. ServicePRO is ideal for service-oriented businesses looking to enhance productivity and deliver exceptional customer service.
- No, ServicePRO does not offer a free version.
- Yes, ServicePRO offers a free trial.
- No, Credit Card details are not required for the ServicePRO trial.
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ServicePRO supports the following payment frequencies:
- Annual Subscription
- No, ServicePRO does not offer an API.
-
ServicePRO offers support with the following options:
- Email , Phone , Knowledge Base , FAQs/Forum
-
ServicePRO offers training with the following options:
- In-person , Live Online , Webinar , Documentation
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ServicePRO supports the following languages:
- German , English , French , Slovenian , Spanish
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Following are the typical users of the ServicePRO:
- Self-Employed , Small-Business , Midsize-Business
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ServicePRO supports the following deployment:
- Cloud Hosted , On-Premise
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ServicePRO supports the following devices and operating systems:
- Web-Based , Windows
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