Raiseaticket
Claim ProfileCustomer experiences that are managed better
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Raiseaticket Evaluation Snapshot
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Product Overview
Raiseaticket Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Raiseaticket
Problem it Solves
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Simplifies Customer Support And Ticket Management
Target Users
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Customer Support Teams
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IT Help Desk Teams
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Service Desk Managers
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Small Businesses
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Growing Enterprises
Core Use Case
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Manage Support Tickets
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Resolve Customer Issues
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Automate Ticket Routing
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Monitor SLA Performance
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Build Self Service Knowledge Bases
USP
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Free Cloud Help Desk With Enterprise Ready Features
Pros
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Free to use, making it very budget-friendly for small businesses and startups
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Interface is intuitive, so teams can start using it without much training
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Setup and deployment are quick and simple, even for non-technical users
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Customer support responds promptly and is genuinely helpful with issues
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Handles multi-team, multi-company ticketing well, with good reporting and analytics
Cons
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Data retention is limited to 60 days, which can be a drawback for record-keeping
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Advanced features and integrations are limited compared to bigger platforms like Freshdesk or Zendesk
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Customization options are somewhat restricted, with some fields unable to be adjusted
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Certain sections can't be hidden, which may confuse users they don't apply to
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Reporting capabilities feel somewhat basic for teams needing deeper analytics
Editorial Buyer Guidance
Who Is Raiseaticket Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Simplifies Customer Support And Ticket ManagementTarget Users
- Customer Support Teams
- IT Help Desk Teams
- Service Desk Managers
- Small Businesses
- Growing Enterprises
Core Use Cases
- Manage Support Tickets
- Resolve Customer Issues
- Automate Ticket Routing
- Monitor SLA Performance
- Build Self Service Knowledge Bases
Unique Selling Point
Free Cloud Help Desk With Enterprise Ready Features
Strengths and Limitations
Raiseaticket Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Free to use, making it very budget-friendly for small businesses and startups
- Interface is intuitive, so teams can start using it without much training
- Setup and deployment are quick and simple, even for non-technical users
- Customer support responds promptly and is genuinely helpful with issues
- Handles multi-team, multi-company ticketing well, with good reporting and analytics
!
Cons
- Data retention is limited to 60 days, which can be a drawback for record-keeping
- Advanced features and integrations are limited compared to bigger platforms like Freshdesk or Zendesk
- Customization options are somewhat restricted, with some fields unable to be adjusted
- Certain sections can't be hidden, which may confuse users they don't apply to
- Reporting capabilities feel somewhat basic for teams needing deeper analytics
Sponsored Products
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Category-Based Capabilities
Raiseaticket Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Help Desk Software 26 selected features Open category ↗ ⌄
Raiseaticket is a free, cloud-based help desk software that centralizes email and web queries into trackable tickets. It offers multiple SLAs, a knowledge base, and a client portal, with ticket routing based on skills or groups. Support teams get real-time reporting to track agent performance and resolutions.
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
Pricing Information
Raiseaticket Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Verified User Feedback
Write a Raiseaticket Review ↗
Raiseaticket Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Anonymous Reviewer
Researcher at SRM Inst
Simple and Intuitive
The premium edition of Raiseaticket stands out with its advanced features and exceptional support. The support team is highly responsive and knowledgeable, providing swift assistance for setup, troubleshooting, and customization. With robust features and top-notch support, the premium edition is a reliable choice for businesses seeking to elevate their helpdesk experience.
Reviewed on November, 2024
Alternative Products
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Frequently Asked Questions
Raiseaticket FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
"Free" and "helpdesk software" don't usually belong in the same sentence without an asterisk. Most free plans are really just a taste of the paid version, with SLA tracking, reporting, and a knowledge base held back until you upgrade. Raiseaticket flips that arrangement. The free tier includes five agents, 500 tickets a month, and the features people actually need, permanently, with no credit card and no trial countdown ticking in the background.
What's notable is what's included rather than what's missing. Every email or portal request becomes a tracked ticket with an owner and a deadline attached, so nothing gets answered twice or quietly forgotten. SLA management runs against actual operational hours, so an overnight gap doesn't count against a team that isn't staffed 24 hours a day. Reporting covers ticket volumes, response times, and individual agent performance, the kind of thing most free tools reserve for paying customers.
It's built to flex across a few different use cases. Customer support teams use it to keep email from turning into chaos. IT departments use it to separate urgent outages from access requests that can wait. Internal teams like HR and facilities get their own ticket queues inside the same workspace, without needing separate software.
- Single sign-on through Google Workspace or Microsoft 365
- Multi channel ticket management across email and a self service portal
- Built in knowledge base to cut down on repeat questions
- GDPR compliant, cloud hosted, nothing to install
Small businesses and lean support teams tend to get the most value here, mainly because the free plan isn't a stripped down demo meant to push an upgrade, it's a genuinely usable helpdesk on its own.
- Yes, Raiseaticket offers a free version.
- Yes, Raiseaticket offers a free trial.
- Yes, Credit Card details are required for the Raiseaticket trial.
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Raiseaticket supports the following payment frequencies:
- One-Time Payment
- No, Raiseaticket does not offer an API.
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Raiseaticket offers support with the following options:
- 24x7 Support , Chat
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Raiseaticket offers training with the following options:
- In-person , Webinar , Documentation
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Raiseaticket supports the following languages:
- English
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Following are the typical users of the Raiseaticket:
- Self-Employed , Small-Business , Midsize-Business
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Raiseaticket supports the following deployment:
- Cloud Hosted
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Raiseaticket supports the following devices and operating systems:
- Web-Based
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