ITarian

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IT Management Platform for MSPs & Businesses

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Decision Snapshot

ITarian Evaluation Snapshot

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User Rating4.8 / 5
Starting PriceContact Vendor
Free TrialNot available
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

ITarian Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ITarian

ITarian Helpdesk is a robust IT management platform, tailored for Managed Service Providers (MSPs) and businesses. Its key strength lies in simplifying IT support and management through a centralized system. The software features an advanced ticketing system that efficiently organizes and prioritizes IT issues, ensuring prompt resolution. ITarian's remote monitoring and management capabilities allow for proactive maintenance of IT infrastructure, reducing downtime. The platform includes a comprehensive suite of tools for asset management, patch management, and network monitoring, streamlining IT operations. Its intuitive interface and customizable dashboard enhance user experience and productivity. With its strong focus on automation and integration, ITarian Helpdesk is a powerful solution for optimizing IT service delivery and managing complex IT environments effectively.
Company ITarian
Founded 2018
Headquarters United States
Employees 101-500

Support

24x7 Support Email Phone

Training

Live Online Webinar Documentation

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 1 language available
English
Industries Served 2 industries available
Information Services Information Technology & Services
Category-Based Capabilities

ITarian Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

MSP Software 29 selected features Open category ↗ ⌄
Help Desk Management Event Logs CRM Activity Tracking Server Monitoring Issue Management Self Service Portal Billing & Invoicing Configuration Management Dashboard Compliance Management Real Time Updates Project Management Patch Management SLA Management Remote Monitoring & Management Backup and Recovery Inventory Management Support Ticket Management Incident Management Maintenance Scheduling Policy Management Anti Virus IT Asset Tracking Task Management Real Time Analytics Performance Metrics Active Directory Integration Contract/License Management
Business Continuity Software 18 selected features Open category ↗ ⌄
Monitoring Alerts/Notifications Disaster Recovery Backup and Recovery Risk Assessment Activity Dashboard Incident Management Policy Management Secure Data Storage Action Management Vulnerability Management Document Management Multi-Channel Communication Risk Management Emergency Notification Crisis Management Business Impact Analysis Compliance Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
IT Management Software 29 selected features Open category ↗ ⌄
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Network Monitoring Software 19 selected features Open category ↗ ⌄
Simple Network Management Protocol (SNMP) IP Address Monitoring Web Traffic Reporting Patch Management Uptime Reporting Dashboard Bandwidth Monitoring Network Resource Management Threshold Alerts Incident Management Baseline Manager Service Level Agreement (SLA) Management Reporting & Statistics Network Analysis Real-Time Data Server Monitoring Event Logs Performance Metrics Device Auto Discovery
Network Security Software 16 selected features Open category ↗ ⌄
Policy Management Threat Response Event Logs VPN Vulnerability Scanning Activity Monitoring Audit Trail Patch Management Compliance Management Firewalls Real-Time Monitoring Risk Alerts Access Controls/Permissions Intrusion Detection System Reporting/Analytics Anti Virus
Patch Management Software 17 selected features Open category ↗ ⌄

ITarian is an automated patch management solution that automates the entire patch management lifecycle, from identifying missing patches to deployment, and offers flexible policies for scheduling patch installations based on device criticality. The tool supports over 400+ third-party applications and also provides patch history and endpoint health monitoring across all devices.

Alerts/Notifications Customization Patch Testing Dashboard Access Controls/Permissions Approval Process Control Patch Prioritization Policy Management Automatic Patch Deployment Remote Access/Control Scheduling Remote Update/Installation Server Monitoring Network Wide Management Vulnerability Scanning Compliance Management Automatic Scans
Remote Monitoring and Management Software 19 selected features Open category ↗ ⌄

Designed for MSPs and IT teams, ITarian is the all-in-solution for real-time monitoring, automated patching, remote access and endpoint security. With AI-powered automation, proactive alerts and seamless integration, ITarian simplifies device management, reduces downtime, and enhances cybersecurity across your entire network to ensure peak performance.

Configuration Management Task Management IT Asset Management Remediation Management User Management Vulnerability Scanning Real-time Alerts For MSPs Policy Management Maintenance Scheduling Network Monitoring Real-Time Monitoring Audit Trail Patch Management Mobile Access Uptime Reporting Support Ticket Management Deployment Management Compliance Management
Remote Support Software 17 selected features Open category ↗ ⌄
Session Recording Remote Access/Control Remote Monitoring & Management Unattended Access Access Controls/Permissions Collaboration Tools Surveys & Feedback Reporting/Analytics Real-Time Notifications File Sharing Screen Sharing Session Transfer Diagnostic Tools Chat/Messaging Real-Time Chat Real-Time Monitoring Troubleshooting
Server Monitoring Software 13 selected features Open category ↗ ⌄
API Inventory Management Event Logs Server Monitoring Capacity Management Uptime Reporting Web Traffic Reporting Alerts/Escalation Data Visualization Activity Dashboard Diagnostic Tools Performance Monitoring Reporting/Analytics
Pricing Information

ITarian Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Not available
Free Version Not available
Payment Frequency Not available
Verified User Feedback

ITarian Reviews

Approved reviews submitted through verified Google or LinkedIn reviewer accounts.

Write a ITarian Review ↗
4.8
Based on 1 approved review
5 stars 75%
4 stars 25%
3 stars 0%
2 stars 0%
1 star 0%
Steven M
Steven M System engineer

Review

Remote access between computers has supported efficient work and improved communication with my colleagues. It has made sharing information quicker and more reliable. This has been essential when I could not be on site, allowing me to continue my work from home without disruption.

Reviewed on January, 2025
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Frequently Asked Questions

ITarian FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ITarian Helpdesk is a robust IT management platform, tailored for Managed Service Providers (MSPs) and businesses. Its key strength lies in simplifying IT support and management through a centralized system. The software features an advanced ticketing system that efficiently organizes and prioritizes IT issues, ensuring prompt resolution. ITarian's remote monitoring and management capabilities allow for proactive maintenance of IT infrastructure, reducing downtime. The platform includes a comprehensive suite of tools for asset management, patch management, and network monitoring, streamlining IT operations. Its intuitive interface and customizable dashboard enhance user experience and productivity. With its strong focus on automation and integration, ITarian Helpdesk is a powerful solution for optimizing IT service delivery and managing complex IT environments effectively.

  • No, ITarian does not offer a free version.

  • No, ITarian does not offer any free trial.

  • No, ITarian does not offer an API.

  • ITarian offers support with the following options:
    • 24x7 Support , Email , Phone

  • ITarian offers training with the following options:
    • Live Online , Webinar , Documentation

  • ITarian supports the following languages:
    • English

  • Following are the typical users of the ITarian:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • ITarian supports the following deployment:
    • Cloud Hosted

  • ITarian supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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