Best Online Live Chat Software

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k... Read more about Freshdesk

Helpshift is a digital customer service platform that streamlines how businesses handle customer support. It's mainly used in mobile apps and websites. Helpshift allows companies to manage customer queries efficiently using automation and live chat. One of its standout features is the in-app messaging system. This lets users get help without leaving the app, enhancing their experience. Helpshift a... Read more about Helpshift

ZoomInfo Chat is an advanced live chat software designed to enhance customer engagement and improve sales conversion rates. It enables businesses to connect with website visitors in real-time, offering personalized support and instant communication. This tool integrates seamlessly with CRM systems, allowing sales teams to track leads and manage conversations with ease. ZoomInfo Chat offers a range... Read more about ZoomInfo Chat

RingCentral Contact Center is a cloud-based communication solution designed for customer service operations. It offers an array of features for efficient customer engagement and management. Key functionalities include interactive voice response (IVR), automatic call distribution (ACD), and omnichannel support, which allows agents to interact through various channels like voice, email, chat, and so... Read more about RingCentral Contact Center

Help Scout is a customer service software designed to provide an efficient and organized way for businesses to handle customer support. It's primarily known for its shared inbox feature, which allows support teams to manage all customer emails in one place. This helps ensure that no customer query is missed or overlooked. Help Scout also offers a knowledge base platform, enabling companies to crea... Read more about Help Scout

RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by providing seamless, realtime communication, ensuring that customers can easily reach support teams when needed. RingCentral E... Read more about RingCentral Engage Digital

ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base features. SupportCenter Plus includes features for automating ticket routing, prioritizing support requests, and tracking... Read more about ManageEngine SupportCenter Plus

Drift is a prominent conversational marketing platform that revolutionizes the way businesses interact with their customers. At its core, Drift has a live chat feature, which enables real-time communication with website visitors, facilitating immediate engagement and support. Drift's powerful AI-driven chatbots are a standout feature, capable of automating conversations, qualifying leads, and even... Read more about Drift

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automation, calendars, and task tracking, Bitrix24 simplifies daily operations for businesses of all sizes. Its user-friendly in... Read more about Bitrix24

Brevo Conversations is a dynamic software created to enhance digital communication with customers. Its primary feature is an intuitive live chat system, which allows businesses to interact directly with website visitors in real-time. Brevo Conversations stands out with its AI-powered chatbot capabilities, which provide instant responses to common queries, streamlining customer service. The softwar... Read more about Brevo Conversations

LiveChat is an online customer service software renowned for its efficiency and ease of use. Primarily, it offers a live chat system that businesses can integrate into their websites, allowing for real-time communication with visitors. This feature is highly customizable, enabling companies to tailor the chat experience to fit their brand and customer needs. Beyond simple messaging, LiveChat inclu... Read more about LiveChat

Intercom is a user-friendly software that helps businesses communicate with their customers more effectively. Picture a tool that blends email, chat, and automation to create a seamless conversation experience. It's like having a virtual receptionist who never sleeps, always ready to greet website visitors and answer their questions in real-time. Businesses can personalize messages based on custom... Read more about Intercom

Kayako is a versatile customer service software that excels in providing a unified customer support experience. Its standout feature is the integration of multiple support channels, including email, live chat, and social media, into a single platform. This allows teams to track and manage customer interactions more effectively. The software's user-friendly interface and customizable dashboards mak... Read more about Kayako

Jitbit Helpdesk is a user-friendly and efficient ticketing system designed for businesses seeking to improve their customer support. The software's core feature is its streamlined ticket management, which organizes customer inquiries from emails, chats, and other channels into a centralized system for easy tracking and resolution. Jitbit Helpdesk offers robust automation capabilities, enabling the... Read more about Jitbit Helpdesk

Olark is a user-friendly live chat software designed to help businesses connect with their customers in real-time. It's integrated into websites, allowing companies to offer instant support and answer questions. With Olark, visitors can chat directly with team members, improving customer service. The software features customizable chat boxes that match your website's look. It also offers real-time... Read more about Olark

Provide Support is an easy-to-use live chat software designed to enhance customer service by allowing businesses to engage with website visitors in real-time. It offers features such as instant messaging, file transfer, and visitor monitoring, providing businesses with the tools needed to deliver quick, personalized support. The software integrates seamlessly with various website platforms, enabli... Read more about Provide Support

GoSquared is a dynamic Email Marketing Software designed to help businesses create, manage, and optimize their email campaigns with ease and effectiveness. It offers a comprehensive platform for designing visually appealing emails, segmenting audiences, and automating campaign workflows, ensuring targeted and personalized communication with customers. Key features include drag-and-drop email build... Read more about GoSquared

eGain Superchat is an advanced live chat software designed to enhance real-time customer interactions and improve support efficiency. This platform enables businesses to engage with customers instantly through website chat, providing timely assistance and personalized service. With eGain Superchat, support teams can manage multiple chats simultaneously, ensuring that customer inquiries are address... Read more about eGain Superchat

Genesys Cloud CX is a cloud-based customer experience platform that offers comprehensive tools for customer engagement and support. It provides a unified interface for handling communications across multiple channels, including voice, chat, email, and social media. Key features include an intuitive contact center solution, enabling efficient management of customer interactions. Genesys Cloud CX al... Read more about Genesys Cloud CX

Pega Customer Service is an advanced live chat software designed to enhance customer support and streamline communication for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated responses, customer profiling, analytics, and integration with CRM systems, providing organizations with the tools needed to deliver exceptional customer service effi... Read more about Pega Customer Service

Comm100 Live Chat is a powerful live chat software solution designed to enhance customer engagement and support. This platform allows businesses to communicate with their customers in real-time, providing instant assistance and improving overall satisfaction. Comm100 Live Chat features an intuitive interface that enables agents to manage multiple chats simultaneously, ensuring prompt responses to ... Read more about Comm100 Live Chat

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into one platform. A standout feature is its advanced call management system, which allows for efficient call routing, auto a... Read more about Nextiva

SendPulse stands out as a multifaceted email marketing software tailored for businesses seeking to enhance their digital communication. It's known for its user-friendly interface, appealing to both beginners and seasoned marketers. A key feature is the drag-and-drop email editor, enabling the creation of attractive, professional emails with ease. SendPulse offers a diverse array of customizable te... Read more about SendPulse

OnceHub is a dynamic conversational marketing platform designed to enhance customer engagement and streamline communication for businesses. This innovative software enables organizations to facilitate real-time conversations with customers through various channels, including chat, email, and messaging apps. OnceHub offers customizable chatbots that can handle common inquiries, schedule appointment... Read more about OnceHub

Nextiva Live Chat is a user-friendly live chat software designed to enhance customer support and engagement for businesses of all sizes. This platform enables organizations to connect with website visitors in real time, providing instant assistance and addressing inquiries promptly. With Nextiva Live Chat, businesses can create customized chat widgets that match their branding and engage customers... Read more about Nextiva Live Chat