Decision Snapshot
JivoChat Evaluation Snapshot
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Structured Product Information
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Clear Sponsored Disclosure
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Data Transparency
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Product Overview
JivoChat Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose JivoChat
Problem it Solves
-
Centralizes Customer Communication And Automates Live Chat Support
Target Users
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Customer Support Teams
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Sales Teams
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E-commerce Businesses
-
SaaS Companies
-
Website Owners
Core Use Case
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Provide Real-time Customer Support
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Manage Omnichannel Conversations
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Capture Website Leads
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Track Visitor Behavior
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Improve Customer Engagement
USP
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Omnichannel Communication Platform With Live Chat And CRM Integration
Editorial Buyer Guidance
Who Is JivoChat Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Centralizes Customer Communication And Automates Live Chat SupportTarget Users
- Customer Support Teams
- Sales Teams
- E-commerce Businesses
- SaaS Companies
- Website Owners
Core Use Cases
- Provide Real-time Customer Support
- Manage Omnichannel Conversations
- Capture Website Leads
- Track Visitor Behavior
- Improve Customer Engagement
Unique Selling Point
Omnichannel Communication Platform With Live Chat And CRM Integration
Sponsored Products
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Category-Based Capabilities
JivoChat Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Live Chat Software 24 selected features Open category ↗ ⌄
Transfers/Routing
Document Storage
Mobile Access
Search/Filter
Single Sign On
Support Ticket Management
Screen Sharing
Reporting/Analytics
Proactive Chat
Auto-Responders
Multi-Channel Communication
Real Time Notifications
Offline Form
Collaboration Tools
CRM
Interaction Tracking
Transcripts/Chat History
Contact Management
Geotargeting
Chat/Messaging
File Sharing
Canned Responses
Email Management
Surveys & Feedback
Cloud Communication Platform Software 7 selected features Open category ↗ ⌄
File Sharing
Fax Management
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing
Call Reporting
Conferencing
Virtual Extensions
Automatic Call Distribution
Video Conferencing
Call Tracking
SIP Trunking
Third-Party Integrations
Call Transfer
Ring Groups
Call Center Management
Computer Telephony Integration
Queue Management
Role-Based Permissions
Fax Management
Alerts/Notifications
Communication Management
Call List Management
Customizable Reports
Call Recording
Call Disposition
IVR/Voice Recognition
Call Monitoring
Activity Dashboard
Contact Management
Customer Communications Management Software 19 selected features Open category ↗ ⌄
Template Management
Workflow Management
Third-Party Integrations
CRM
Interaction Tracking
Content Management
Activity Dashboard
On-Demand Communications
Personalization
Multi-Channel Communication
Interactive Content
Video Support
Customer Database
Chat/Messaging
Reporting & Statistics
Batch Communications
Customer History
Alerts/Notifications
Feedback Management
Pricing Information
JivoChat Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Professional
$19
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a JivoChat Review ↗
JivoChat Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Chad F.
Customer success
Quick Setup and Strong Multi-Channel Access
JivoChat is very easy to connect to WordPress websites and simple to set up overall. I especially like how you can quickly add a phone number or WhatsApp number, which makes communication with customers much more convenient. It’s a practical tool for keeping everything in one place. The only downside is that it tends to send a lot of notifications and alerts, which can sometimes feel overwhelming. Still, it’s an effective and accessible solution for managing customer conversations.
Reviewed on January, 2025
Mwesigye W.
Float distribution associate at SafeBoda
Helping Us Respond to Customers Instantly
We use JivoChat as our main live chat tool, and it’s been great for connecting with clients quickly. The canned responses feature is especially helpful—it allows us to reply faster while keeping answers clear and consistent. The platform is very easy to use, and so far, we haven’t run into any issues. It simply works, which is exactly what we need for daily customer communication.
Reviewed on November, 2023
Alternative Products
View All JivoChat Alternatives ↗
Top JivoChat Alternatives
Explore leading products commonly evaluated alongside JivoChat.
Frequently Asked Questions
JivoChat FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
JivoChat is a comprehensive live chat and omnichannel customer communication software designed to help businesses manage customer conversations, provide real-time support, and improve online engagement. The platform centralizes live chat, chatbot automation, email, phone, and social messaging into a single interface, allowing teams to respond to customers efficiently across multiple channels. With features like automated chat triggers, visitor monitoring, CRM integration, and team collaboration tools, JivoChat enables businesses to track visitor behavior, capture leads, and deliver personalized support. Its cloud-based and mobile-ready system ensures support teams can manage conversations from anywhere, helping organizations improve response time, enhance customer satisfaction, and streamline customer communication workflows.
- No, JivoChat does not offer a free version.
- Yes, JivoChat offers a free trial.
- No, Credit Card details are not required for the JivoChat trial.
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JivoChat offers the following pricing plans & packages:
Professional
$19 Per Month
-
JivoChat supports the following payment frequencies:
- Annual Subscription , Monthly Payment
- Yes, JivoChat offers an API.
-
JivoChat offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
-
JivoChat offers training with the following options:
- In-person , Webinar , Documentation
-
JivoChat supports the following languages:
- Chinese , Czech , Danish , Dutch , English , Finnish , French , Italian , Japanese , Polish , Portuguese , Russian , Spanish , Swedish , Ukrainian
-
Following are the typical users of the JivoChat:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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JivoChat supports the following deployment:
- Cloud Hosted
-
JivoChat supports the following devices and operating systems:
- Web-Based , iPhone , Android
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Product Comparisons
JivoChat Comparisons
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