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Best Online Customer Satisfaction Software - Page 2

In an always-connected world, many businesses prefer customer satisfaction software solutions that require no local installation. Below, you’ll find top online customer satisfaction software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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★★★★★4.7 average rating from 301 reviews
Last Updated: October 09, 2026
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Complete Product Directory

List of Top Web-Based Customer Satisfaction Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Cloud Based Customer Satisfaction Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Delighted

🏆 SW Recommended

Collect customer feedback in minutes with Delighted

★★★★☆ 4.9 (8 Reviews)
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Overview

Delighted is an intuitive customer feedback tool designed to streamline the process of gathering and analyzing customer opinions. It offers versatile survey methods, including email, SMS, and web, ensuring businesses can reach their audience effectively. The platform boasts a sim...

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Free Trial14 Days Starting Price$17 Per month HeadquartersUnited States
#27

Podium

🏆 SW Recommended

Tools to Convert and Manage Leads

★★★★☆ 4.9 (2 Reviews)
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Overview

Podium is an AI-driven and innovative communication platform developed to modernize customer interactions for businesses. Its standout feature is the ability to centralize all messages from different channels, like text, Facebook, and Google, into one convenient dashboard. This c...

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Free TrialNA Starting Price$399 Per month HeadquartersUnited States
#28

Lucky Orange

🏆 SW Recommended

Less time crunching website data. More time growing your business.

★★★★☆ 4.9 (2 Reviews)
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Overview

Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify...

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Free Trial7 Days Starting Price$32 Per month HeadquartersUnited States
#29

ReviewFlowz

🏆 SW Recommended

Find out what's being said about your business

★★★★☆ 4.9 (2 Reviews)
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Overview

ReviewFlowz is a review management software designed to help businesses track, respond to, and manage online reviews across multiple platforms. It centralizes customer feedback from sites like Google, Yelp, and Trustpilot, providing businesses with a comprehensive view of their o...

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Free TrialAvailable Starting Price$20 Per month HeadquartersFrance
#30

Preferred Patron Loyalty

🏆 SW Recommended
★★★★☆ 4.9 (2 Reviews)
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Overview

Preferred Patron Loyalty is a robust customer loyalty solution tailored for businesses seeking to strengthen customer relationships through rewards and engagement. The platform offers a wide range of features, including custom loyalty programs, points-based rewards, gift cards, a...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#31

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)
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Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#32

Jotform

🏆 SW Recommended

Free Online Form Builder & Form Creator

★★★★☆ 4.8 (23 Reviews)
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Overview

Jotform is a versatile online form builder designed for creating and managing forms for various purposes, including registrations, surveys, and order forms. It stands out for its user-friendly drag-and-drop interface, making form creation accessible to everyone. Jotform offers a...

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Free TrialAvailable Starting Price$34 Per month HeadquartersUnited States
#33

Grade.us

🏆 SW Recommended

The review management platform for marketing agencies

★★★★☆ 4.8 (2 Reviews)
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Overview

Grade.us is a specialized review management software designed to help businesses amplify their positive customer feedback and manage their online reputation. Its standout feature is the ability to streamline the collection and sharing of customer reviews across various platforms,...

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Free TrialNA Starting Price$25 Per month HeadquartersUnited States
#34

Totango

🏆 SW Recommended

Customer success software your business can’t outgrow

★★★★☆ 4.8 (1 Reviews)
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Overview

Totango is a customer success platform designed to help businesses optimize customer interactions and drive growth. It offers features for tracking customer health scores, indicating how satisfied and engaged customers are with a product or service. Totango enables the segmentati...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#35

Smaply

🏆 SW Recommended
★★★★☆ 4.8 (1 Reviews)
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Overview

Smaply is a specialized customer journey mapping tool designed to help businesses visualize and improve their customers' experience. The software allows teams to create detailed journey maps that outline each interaction a customer has with their product or service, identifying k...

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Free TrialNA Starting Price€33 Per month HeadquartersAustria
#36

Nextiva

🏆 SW Recommended

The Connected Conversation Platform for Businesses

★★★★☆ 4.7 (17 Reviews)
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Overview

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into...

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Free TrialNA Starting Price$15 Per month HeadquartersUkraine
#37

Opin

Turn customer feedback into actionable insights

★★★★☆ 4.6 (4 Reviews)
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Overview

Opin helps teams measure and improve customer satisfaction by collecting feedback at key moments across the customer journey. Feedback can be captured inside the product or through email, ensuring timely and relevant responses. Opin analyzes satisfaction signals using AI to surfa...

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Free Trial14 Days Starting Price$Free Per month HeadquartersIndia
#38

Yotpo

eCommerce Retention Marketing Platform

★★★★☆ 4.6 (2 Reviews)
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Overview

Yotpo is a unified ecommerce growth platform that helps brands capture, amplify, and leverage authentic customer content to accelerate conversions and deepen loyalty. Instead of piecing together disparate tools for reviews, loyalty, referrals, and messaging, Yotpo brings these ca...

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Free TrialAvailable Starting Price$79 Per month HeadquartersUnited States
#39

Resolver

🏆 SW Recommended

See Risk. Build Resilience.

★★★★☆ 4.6 (2 Reviews)
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Overview

Why organizations choose ResolverManaging risk across departments often turns chaotic when incidents, audits, and compliance tracking live in separate systems. Resolver brings all of it into one connected platform so security, risk, and compliance teams can operate with clarity i...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#40

SurveyMonkey

🏆 SW Recommended

The World’s Most Popular Free Online Survey Tool

★★★★☆ 4.6 (3 Reviews)
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Overview

SurveyMonkey is an online survey tool that enables users to create, send, and analyze surveys. It's designed for ease of use, allowing users to quickly create surveys with a variety of question types, including multiple choice, rating scales, and open-ended responses. SurveyMonke...

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Free TrialAvailable Starting Price₹17.16 Per month HeadquartersUnited States
#41

ReviewTrackers

🏆 SW Recommended

InMoment Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

★★★★☆ 4.6 (10 Reviews)
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Overview

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#42

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)
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Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#43

Typeform

🏆 SW Recommended

People-Friendly Forms and Surveys

★★★★☆ 4.5 (24 Reviews)
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Overview

Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher respon...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#44

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)
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Overview

Modern customer service teams need more than a traditional call center to deliver fast and personalized support across multiple channels. Genesys Cloud CX is a cloud based customer experience platform that brings voice, messaging, email, chat, and social interactions together in...

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Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States
#45

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
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Overview

Per-seat pricing has quietly become the thing every support team resents about their helpdesk. Add an agent, add a sales rep who occasionally jumps in, and the bill climbs regardless of whether that person touches ten tickets or a thousand. Helply, the rebrand of the former Groov...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#46

Customer Thermometer

Customer Satisfaction Survey App

★★★★☆ 4.5 (2 Reviews)
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Overview

Customer Thermometer helps businesses measure customer satisfaction and capture real time feedback through a simple and effective customer feedback software platform. This customer experience software enables organizations to collect feedback directly through email surveys using...

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Free TrialAvailable Starting Price$49 Per month HeadquartersUnited Kingdom
#47

UseResponse

Implement multi-channel customer support software with powerful tools to reduce support time

★★★★☆ 4.5 (2 Reviews)
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Overview

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an int...

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Free Trial14 Days Starting Price$49 Per month HeadquartersUnited States
#48

Userback

Collect user feedback and fix bugs 10x faster

★★★★☆ 4.5 (2 Reviews)
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Overview

Userback is a visual feedback and approval tool that helps product teams capture actionable insights directly from users, stakeholders, and testers. It enables teams to collect annotated screenshots, screen recordings, and in-browser feedback without interrupting user workflows,...

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Free Trial14 Days Starting Price$49 Per month HeadquartersAustralia
#49

Nicereply

🏆 SW Recommended

Customer experience (CX) platform

★★★★☆ 4.5 (1 Reviews)
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Overview

Nicereply is a customer experience and feedback platform that helps businesses collect, measure, and analyze customer satisfaction data across support, sales, and service interactions. It integrates with helpdesk tools, CRMs, live chat solutions, and email platforms to capture fe...

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Free Trial14 Days Starting Price$59 Per month HeadquartersSlovakia
#50

Zoho Survey

🏆 SW Recommended

Create online surveys and questionnaires for free

★★★★☆ 4.4 (8 Reviews)
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Overview

Zoho Survey is a versatile online survey creation tool designed to cater to various data collection needs. It offers a rich library of customizable templates and an intuitive drag-and-drop interface, making survey design both easy and efficient. Users can craft surveys with a wid...

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Free Trial7 Days Starting Price₹416 Per month HeadquartersIndia

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