Best Online Customer Satisfaction Software - Page 4
In an always-connected world, many businesses prefer customer satisfaction software solutions that require no local installation. Below, you’ll find top online customer satisfaction software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.
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List of Top Web-Based Customer Satisfaction Software - Page 4
Continue with products 76–100. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.
Cloud Based Customer Satisfaction Software Products 76–100
Use search, filters, and available product tabs to evaluate the next 25 listings in this category.
QuestionPro CX is a software that helps businesses understand and improve customer experiences. It enables the creation of surveys to gather feedback. These surveys can be shared through email, social media, and other channels. The tool provides analysis of survey responses, high...
RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by provi...
ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base f...
Most customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product up...
123FormBuilder is a versatile survey software that enables users to create custom online forms and surveys effortlessly. With its intuitive drag-and-drop interface, businesses can design professional-looking forms without any coding knowledge. The platform offers a wide range of...
Avaya UCaaS is a cloud-based call center software designed to provide businesses with a unified communication solution for managing customer interactions. The platform integrates voice, video, messaging, and collaboration tools, enabling call center agents to deliver seamless and...
Medallia Experience Cloud is an advanced survey software designed to gather, analyze, and act on customer feedback efficiently. This platform provides tools for creating custom surveys, enabling organizations to capture valuable insights from their target audience. Users can dist...
Medallia Agent Connect is a sophisticated customer satisfaction software designed to enhance the quality of customer interactions and improve overall service delivery. It offers a suite of tools for capturing customer feedback in real-time, analyzing sentiment, and identifying ar...
Truecaller for Business is a customer satisfaction software that helps businesses enhance communication with customers by identifying calls, blocking spam, and improving customer service interactions. The platform enables businesses to personalize their caller ID, ensuring that c...
Medallia Customer Experience is a comprehensive platform designed for gathering and analyzing customer feedback. It enables businesses to collect data from multiple sources, like surveys, social media, and direct customer interactions. The platform offers real-time analytics to u...
Verint Experience Management is a comprehensive survey software designed to help organizations gather feedback, analyze customer sentiment, and improve customer experiences. The platform provides tools for creating and distributing surveys, collecting responses, and generating re...
Feefo is a robust review management software that enables businesses to collect, analyze, and respond to customer feedback effectively. Trusted by brands across industries, Feefo uses verified customer reviews to ensure authenticity, helping businesses build trust and improve cus...
MindTouch is a leading knowledge management software designed to help organizations create, manage, and distribute knowledge effectively. This platform provides tools for building comprehensive knowledge bases, enabling users to centralize information and make it easily accessibl...
Pega Customer Decision Hub is a powerful customer engagement software designed to personalize interactions and optimize customer experiences. Leveraging AI-driven insights, the platform enables businesses to anticipate customer needs and offer relevant recommendations across chan...
Centercode is a robust user testing software that helps companies collect valuable feedback on their products and services during the development phase. By engaging a group of real users, Centercode facilitates controlled testing of new features, products, or updates, ensuring th...
Confirmit is a powerful survey software designed to help organizations collect and analyze feedback from customers and employees. With features such as customizable survey templates, data visualization, and real-time reporting, Confirmit streamlines the survey process and provide...
Treasure Data Suite is an advanced customer data platform (CDP) that enables organizations to unify and analyze customer data from multiple sources. This platform collects, stores, and processes large volumes of data, providing businesses with a holistic view of their customer in...
Dynata Insights Platform is a robust survey software that empowers businesses to gather valuable consumer insights efficiently. This platform provides a comprehensive suite of tools for designing, distributing, and analyzing surveys across various demographics and markets. With D...
GetFeedback is an online survey tool primarily focused on customer experience and feedback. It allows businesses to create and send surveys that are visually appealing and mobile-responsive. This tool offers various question types, including Net Promoter Score (NPS), Customer Sat...
Questback is a versatile customer experience software focused on helping businesses understand and improve customer satisfaction. With robust survey tools, Questback enables companies to gather feedback across multiple touchpoints, analyze trends, and make informed decisions to e...
Shopper Approved is a versatile software developed to amplify customer voices and enhance e-commerce experiences. Its standout feature is the collection and display of verified customer reviews, ratings, and testimonials, which greatly boost consumer trust and credibility for onl...
Shiji ReviewPro Guest Surveys is a customer satisfaction software specifically designed for the hospitality industry. The platform enables hotels, resorts, and other hospitality businesses to collect valuable guest feedback through surveys, reviews, and ratings. By using Shiji Re...
Shiji ReviewPro Guest Experience Platform is a survey software solution designed to help businesses in the hospitality industry collect and analyze customer feedback to enhance guest experiences. The platform allows businesses to send customized surveys to guests before, during,...
InsightSUITE is a predictive retail decision platform from First Insight that helps retailers, brands, and growing businesses make product, pricing, assortment, merchandising, and planning decisions using direct consumer feedback and AI driven analytics. The small business soluti...
Birdeye is an all-in-one customer experience platform developed to empower businesses with tools for reputation management, customer interactions, and marketing insights. Serving as a centralized solution, Birdeye consolidates reviews, surveys, and social media mentions, providin...
Review requests via text actually get responses from customers
Centralizes feedback from 200+ review sites in one dashboard
Automated review generation campaigns run without constant manual oversight
Sentiment analysis surfaces real customer pain points quickly
Webchat and messaging tools keep conversations in a single inbox
Competitive benchmarking shows exactly where rivals outrank you locally
Multi-location businesses get granular performance data per branch
Cons
Reporting customization feels limited for data-heavy marketing teams
Review request workflows need manual adjustment across multiple locations
Pricing climbs noticeably as location count and features expand
Dashboard navigation takes time to feel natural for new users
Free TrialAvailableStarting PriceContact VendorHeadquartersUnited States
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