Does Avaya UCaaS offer a free version?

No, Avaya UCaaS does not offer a free version.

Does Avaya UCaaS offer a free trial?

Yes, Avaya UCaaS offers a free trial for 0.

Are Credit Card details required for the Avaya UCaaS trial?

No, Credit Card details are not required for the Avaya UCaaS trial.

What are the pricing plans & packages of Avaya UCaaS?

No pricing information available.

Does Avaya UCaaS offer an API?

No, Avaya UCaaS does not offer an API.

Which other apps can Avaya UCaaS integrate with?

No integration information available.

What type of support options are available for Avaya UCaaS?

Avaya UCaaS offers support via No support options available..

What different languages does Avaya UCaaS support?

No language support information available.

What deployment options does Avaya UCaaS support?

No deployment options available.

What devices and operating systems does Avaya UCaaS support?

No mobile device support information available.

Does Avaya UCaaS support integrations?

No, Avaya UCaaS integrates with a variety of tools, including marketing automation, analytics, and third-party apps.

Avaya UCaaS Reviews Dec 2024: Pricing & Features

Avaya UCaaS Overview

Avaya UCaaS is a cloud-based call center software designed to provide businesses with a unified communication solution for managing customer interactions. The platform integrates voice, video, messaging, and collaboration tools, enabling call center agents to deliver seamless and efficient customer service. Avaya UCaaS offers real-time analytics and reporting features, allowing managers to track agent performance, monitor call quality, and optimize workflows. The software’s scalability makes it ideal for businesses of all sizes, from small contact centers to large enterprises. Avaya UCaaS is perfect for organizations looking to enhance customer engagement and streamline communication processes.

Avaya
United States

Support

Training

Licensing & Deployment

Proprietary
Cloud Hosted
On-Premise
Web-Based
Windows
Linux

Typical Customers

Self-Employed
Small-Business
Midsize-Business

Languages Supported

English

Industries

Financial Services, Real Estate, Telecommunications

Avaya UCaaS Features

Collaboration Software

Project Management
Screen Sharing
Drag & Drop
@mentions
Communication Management
Discussions/Forums
Commenting/Notes
File Sharing
Real Time Notifications
Calendar Management
Video Conferencing
Chat/Messaging
Version Control
Task Management
Contact Management
Document Management
Task Progress Tracking
Content Management
Collaboration Tools
Alerts/Notifications
Task Scheduling
To-Do List
Prioritization
Tagging
Assignment Management

Call Center Software

Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking

Customer Satisfaction Software

Trend Analysis
Survey/Poll Management
Data Visualization
Reporting/Analytics
Chat/Messaging
CRM
Feedback Management
Customer Segmentation
Customer Database
SMS Messaging
Visual Analytics
Email Management
Engagement Tracking
Multi-Channel Communication
Complaint Monitoring
Customer Experience Management
Sentiment Analysis
Performance Metrics
Social Media Integration
Customer Journey Mapping
NPS Survey
CES Survey
CSAT Survey

Audio Conferencing Software

Two Way Audio & Video
Screen Sharing
Mobile Access
Real-Time Chat
Reporting/Analytics
File Sharing
Call Scheduling
International Calling
Virtual Voicemail
Custom Greetings/Messages

Auto Dialer Software

Progressive Dialer
Power Dialer
Computer Telephony Integration
Preview Dialer
IVR/Voice Recognition
Automatic Call Distribution
Campaign Management
Call Scripting
Call Routing
Voice Mail
Call Recording
Call Transfer
Caller ID
Predictive Dialer
Call Center Management
Reporting/Analytics
Call Monitoring

Cloud Communication Platform Software

File Sharing
Fax Management
Chat/Messaging
IVR/Voice Recognition
Call Recording
Audio/Video Conferencing
Call Routing

Contact Center Software

Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management

Unified Communications Software

Reporting & Statistics
Call Routing
Mobile Access
Contact Management
SMS Messaging
Voice Mail
Multi-User Collaboration
Two-Way Audio & Video
File Sharing
Multi-Channel Communication
Call Recording
Screen Sharing
Task Management

Video Conferencing Software

Presentation Streaming
Auto Framing
Private Chat
Two Way Audio & Video
File Sharing
Screen Sharing
Real-Time Chat
Recording
Polls/Voting
Mobile Access
User Profiles
Automatic Transcription

Web Conferencing Software

Two Way Audio & Video
HD Audio/Video
Mobile Access
Electronic Hand Raising
Meeting Management
Automatic Transcription
Collaboration Tools
Presentation Tools
Screen Sharing
Recording
Real-Time Chat
Private Chat
File Sharing
Presentation Streaming
Host Controls
Video Conferencing

Avaya UCaaS Claim

Avaya UCaaS Overview