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Best Free Customer Experience Software - Page 3

Free Customer Experience Software empowers businesses to enhance their interactions with customers without incurring additional costs. This software encompasses a range of tools designed to manage and improve every touchpoint of the customer journey, ensuring a seamless and satisfying experience. From tracking customer feedback to personalizing communications, customer experience software helps organizations understand and meet their customers' needs effectively. Utilizing a robust customer experience platform, businesses can analyze customer behavior, monitor satisfaction levels, and implement strategies that foster loyalty and retention. CX software and CX tools streamline processes such as support ticketing, live chat, and survey management, enabling companies to respond swiftly and accurately to customer inquiries and issues. These free solutions are particularly beneficial for startups and small businesses looking to deliver exceptional customer service without the financial burden. Explore our curated selection of free customer experience software to find the perfect tools that align with your business goals. Enhance your customer interactions and build lasting relationships with the best customer experience tools available at no cost.

Note: Most of the products listed in this free customer experience software category offer free trial versions, though they have restrictions like time limits, fixed number of users, or limited features. For more options and features, compare and evaluate all-time customer experience software to find the best fit for you.
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★★★★★4.7 average rating from 335 reviews
Last Updated: October 29, 2026
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List of Top Free Customer Experience Software - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free Customer Experience Software Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

Twilio

🏆 SW Recommended

Communication APIs for SMS, Voice, Video & Authentication

★★★★☆ 4.6 (9 Reviews)
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Overview

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#52

ReviewTrackers

🏆 SW Recommended

InMoment Named a Leader in the 2025 Gartner® Magic Quadrant™ for Voice of the Customer Platforms

★★★★☆ 4.6 (10 Reviews)
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Overview

ReviewTrackers is a powerful review management software designed to help businesses monitor and manage online reviews effectively. This platform provides comprehensive tools for collecting, analyzing, and responding to customer feedback across various review sites. With its user-...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#53

Typeform

🏆 SW Recommended

People-Friendly Forms and Surveys

★★★★☆ 4.5 (24 Reviews)
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Overview

Typeform is an interactive form-building tool that specializes in creating engaging and user-friendly forms, surveys, and quizzes. It stands out for its intuitive interface, allowing users to create forms that feel like a conversation. This approach helps in getting higher respon...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#54

Hootsuite

🏆 SW Recommended

Best Social Media Marketing and Management Tool

★★★★☆ 4.5 (11 Reviews)
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Overview

Hootsuite is one of the leading social media management platforms that revolutionizes how businesses approach their online presence. As a centralized hub, Hootsuite empowers users to schedule, manage, and analyze content across various social media channels seamlessly. With a use...

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Free Trial30 Days Starting Price₹1,915 pe Per month HeadquartersCanada
#55

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)
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Overview

Modern customer service teams need more than a traditional call center to deliver fast and personalized support across multiple channels. Genesys Cloud CX is a cloud based customer experience platform that brings voice, messaging, email, chat, and social interactions together in...

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Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States
#56

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
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Overview

Per-seat pricing has quietly become the thing every support team resents about their helpdesk. Add an agent, add a sales rep who occasionally jumps in, and the bill climbs regardless of whether that person touches ten tickets or a thousand. Helply, the rebrand of the former Groov...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#57

Userlytics

🏆 SW Recommended

One-stop shop for all your UX research needs

★★★★☆ 4.5 (2 Reviews)
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Overview

Userlytics is an innovative user testing software designed to help businesses gather valuable insights into user behavior and improve the usability of their websites, applications, and digital products. It offers a comprehensive platform for conducting remote usability tests, col...

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Free TrialAvailable Starting Price$34 Per user HeadquartersUnited States
#58

Customer Thermometer

Customer Satisfaction Survey App

★★★★☆ 4.5 (2 Reviews)
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Overview

Customer Thermometer helps businesses measure customer satisfaction and capture real time feedback through a simple and effective customer feedback software platform. This customer experience software enables organizations to collect feedback directly through email surveys using...

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Free TrialAvailable Starting Price$49 Per month HeadquartersUnited Kingdom
#59

Chameleon

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

Chameleon is a powerful Digital Adoption Platform Software designed to help businesses onboard users to their software products through guided tutorials, in-app messages, and interactive walkthroughs. The platform offers tools for creating personalized user experiences, ensuring...

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Free TrialAvailable Starting Price$279 Per month HeadquartersUnited States
#60

Userback

Collect user feedback and fix bugs 10x faster

★★★★☆ 4.5 (2 Reviews)
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Overview

Userback is a visual feedback and approval tool that helps product teams capture actionable insights directly from users, stakeholders, and testers. It enables teams to collect annotated screenshots, screen recordings, and in-browser feedback without interrupting user workflows,...

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Free Trial14 Days Starting Price$49 Per month HeadquartersAustralia
#61

Nicereply

🏆 SW Recommended

Customer experience (CX) platform

★★★★☆ 4.5 (1 Reviews)
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Overview

Nicereply is a customer experience and feedback platform that helps businesses collect, measure, and analyze customer satisfaction data across support, sales, and service interactions. It integrates with helpdesk tools, CRMs, live chat solutions, and email platforms to capture fe...

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Free Trial14 Days Starting Price$59 Per month HeadquartersSlovakia
#62

Zoho Survey

🏆 SW Recommended

Create online surveys and questionnaires for free

★★★★☆ 4.4 (8 Reviews)
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Overview

Zoho Survey is a versatile online survey creation tool designed to cater to various data collection needs. It offers a rich library of customizable templates and an intuitive drag-and-drop interface, making survey design both easy and efficient. Users can craft surveys with a wid...

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Free Trial7 Days Starting Price₹416 Per month HeadquartersIndia
#63

XM for Customer Experience

🏆 SW Recommended
★★★★☆ 4.4 (2 Reviews)
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Overview

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions,...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#64

Forethought

AI-First Customer Support Automation Built on Your Data

★★★★☆ 4.4 (2 Reviews)
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Overview

Forethought is an enterprise-grade AI-powered customer support automation software designed to help organizations automate ticket resolution, optimize helpdesk workflows, and improve customer service efficiency. The platform uses advanced machine learning and predictive intellige...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#65

Survicate

🏆 SW Recommended

Effortless Survey Software

★★★★☆ 4.3 (3 Reviews)
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Overview

Survicate is a user-friendly online survey tool designed for gathering customer feedback and insights. It offers a variety of survey types, including website, email, and mobile surveys, which are easy to create and customize. Key features include a range of question types, like m...

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Free TrialAvailable Starting Price$299 Per month HeadquartersPoland
#66

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
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Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#67

Productboard

🏆 SW Recommended

Suite of product management software tools

★★★★☆ 4.3 (2 Reviews)
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Overview

Productboard is a dynamic product management software that excels in helping teams prioritize features and plan product roadmaps effectively. Its core strength lies in centralizing user feedback, allowing teams to make informed, customer-focused decisions. Productboard simplifies...

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Free Trial15 Days Starting Price$19 Per month HeadquartersUnited States
#68

SurveySparrow

🏆 SW Recommended

Unified CX platform to grow your brand

★★★★☆ 4.3 (1 Reviews)
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Overview

SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop f...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#69

Fullstory

🏆 SW Recommended
★★★★☆ 4.1 (4 Reviews)
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Overview

Fullstory is a leading Customer Experience Software designed to help businesses understand and enhance user interactions on their digital platforms. It offers a comprehensive suite of tools for session replay, heatmaps, and user journey analysis, enabling organizations to identif...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#70

Feedbackly

Reveal how customer emotions impact your business

★★★★☆ 4.1 (2 Reviews)
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Overview

Feedbackly is a comprehensive customer experience and feedback management platform designed to help businesses systematically collect, analyze, and act on customer insights across all touchpoints. From websites and mobile apps to in-store experiences and email campaigns, Feedback...

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Free Trial14 Days Starting Price€249 Per month HeadquartersFinland
#71

Trustmary

Collect, analyze and showcase feedback

★★★★☆ 4.0 (1 Reviews)
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Overview

Trustmary is a customer feedback and reviews platform that helps businesses collect, manage, analyze, and showcase authentic customer opinions to build trust and improve conversions. At its core, the platform combines automated feedback collection, review generation, and social p...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersFinland
#72

Oracle Cloud CX

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Overview

Oracle Cloud CX is an advanced customer experience software designed to help organizations manage and enhance their customer interactions across various channels. The platform offers a comprehensive suite of tools for marketing automation, sales force automation, customer service...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#73

Smartlook

🏆 SW Recommended

Comprehensive product analytics & visual user insights

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Overview

Smartlook is an advanced heatmap software that helps businesses understand user behavior on their websites and apps through visual analytics. By tracking clicks, scrolls, and interactions, Smartlook provides insights into how users navigate digital interfaces, helping companies i...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#74

SAP Customer Experience

🏆 SW Recommended

Customer experience and CRM solutions

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Overview

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany
#75

SAP Customer Data Cloud

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SAP Customer Data Cloud is a customer loyalty and identity management platform that helps businesses build stronger relationships with their customers by securely managing and leveraging customer data. The software allows businesses to create personalized experiences by capturing...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany

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