Software Category

Best Online Customer Support Software

In an always-connected world, many businesses prefer customer support software solutions that require no local installation. Below, you’ll find top online customer support software platforms—often referred to as cloud-based or web-based—offering easy subscription models, automatic updates, and seamless remote access. Explore these recommended tools to streamline workflows, enhance collaboration, and keep your team productive from anywhere.

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★★★★★4.7 average rating from 166 reviews

Last Updated: October 12, 2026

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183 Software

Popular Picks in Customer Support Software

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Creatio

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Stonly

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Zendesk Suite

(4.6)

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Help Scout

(5.0)

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Complete Product Directory

List of Top Web-Based Customer Support Software

Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

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Cloud Based Customer Support Software Products

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25 products shown

Creatio

Sponsored 🏆 SW Recommended

Agentic CRM & Workflow Platform with No-Code and AI at Its Core

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Overview

Creatio enables organizations to deliver more efficient, personalized customer support using AI agents and no-code workflow automation. Teams can streamline case handling, automate routing and follow-ups, and adapt service processes quickly as needs evolve. AI agents help support...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

Stonly

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The knowledge platform for better, faster customer service

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Overview

Stonly is an innovative knowledge management platform that stands out for its interactive guides and step-by-step explanations. It empowers users to solve issues and learn processes on their own through engaging and customizable content. Stonly's unique approach allows for the cr...

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Free TrialNA Starting PriceContact Vendor HeadquartersFrance

Zendesk Suite

Sponsored 🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)

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Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States

Help Scout

🏆 SW Recommended

Shared Inbox, Help Center, & Live Chat Software

★★★★★ 5.0 (2 Reviews)

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Overview

Some support tools try to do everything and end up feeling cluttered. Help Scout takes the opposite approach, it's a help desk software built around simplicity. Your team doesn't need to learn a maze of features, they just open it and start replying. Emails, live chat, and in app...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)

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Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States

Issuetrak

🏆 SW Recommended

Best Ticketing Software for Help Desks

★★★★★ 5.0 (2 Reviews)

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Overview

Most help desk vendors have quietly gone cloud only, which is a problem if you're a hospital, a school district, or a bank where auditors and data residency rules still require on prem or air gapped systems. Issuetrak never made that switch. Since 2001 it's offered cloud, on prem...

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Free TrialAvailable Starting Price$75 Per year HeadquartersUnited States

monday service

Built with AI to power faster, smarter work at any scale. 🤝

★★★★★ 5.0 (1 Reviews)

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Overview

Monday Service is a robust IT service management (ITSM) software that enables organizations to efficiently manage their IT operations, from ticketing to asset management. Designed with flexibility and ease of use in mind, Monday Service offers tools to track and resolve IT issues...

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Free TrialNA Starting PriceContact Vendor HeadquartersIsrael

Tidio

🏆 SW Recommended

All-in-one AI Powered customer support software

★★★★★ 5.0 (1 Reviews)

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Overview

Make Tidio your go-to customer support software and mange issues pro-actively via live chat. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI agent for...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

Hiver

🏆 SW Recommended

World's 1st Gmail-based Helpdesk

★★★★★ 5.0 (1 Reviews)

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Overview

Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized, team-aligned workspaces, Hiver enables support, sales, ope...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

Kustomer

The AI-Powered Customer Service CRM Platform

★★★★★ 5.0 (1 Reviews)

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Overview

Most support platforms treat each conversation like it's happening in isolation. Kustomer takes a different approach, building everything around a single customer record instead. Order history, loyalty tier, churn risk, past conversations, all of it sits right there the moment an...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

SupportBee

🏆 SW Recommended

Email Ticketing for Collaborative Customer Service

★★★★★ 5.0 (1 Reviews)

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Overview

Some teams don't need enterprise grade help desk software with fifty settings pages, they just need customer emails to stop getting lost. SupportBee sticks to that idea. It turns incoming support emails into organized tickets, but keeps the whole thing feeling like email rather t...

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Free Trial14 Days Starting Price$17 Per month HeadquartersUnited States

Vivantio

🏆 SW Recommended

Your Service Management System for Internal and External Support

★★★★★ 5.0 (1 Reviews)

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Overview

Vivantio is an enterprise-grade IT service management (ITSM) and help desk platform that empowers service teams to deliver seamless support across complex environments. Built for midsize and large organizations, the platform centralizes ticketing, incident management, asset track...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

xFind

🏆 SW Recommended

★★★★★ 5.0 (1 Reviews)

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Overview

xFind is a comprehensive customer support software designed to help businesses deliver exceptional service by streamlining support processes and improving team efficiency. The platform includes a range of features that enable support teams to manage customer inquiries, track tick...

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Free TrialAvailable Starting Price$2000 Per month HeadquartersIsrael

EasyDesk

Deliver 3X faster customer support

★★★★★ 5.0 (1 Reviews)

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Overview

EasyDesk is a modern customer support software that brings all your customer interactions, emails, chats, and tickets into one platform. It enables faster resolutions, better team coordination, and higher customer satisfaction. Perfect for businesses of any size looking to stream...

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Free TrialNA Starting PriceFree HeadquartersNorway

Lucky Orange

🏆 SW Recommended

Less time crunching website data. More time growing your business.

★★★★☆ 4.9 (2 Reviews)

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Overview

Lucky Orange helps businesses understand how visitors actually behave on a website, not just what analytics numbers show. Instead of relying only on reports, it provides visual insights through heatmaps, session recordings, and real time interaction tracking so teams can identify...

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Free Trial7 Days Starting Price$32 Per month HeadquartersUnited States

yellow.ai

🏆 SW Recommended

Agentic AI Platform for Service Automation

★★★★☆ 4.9 (2 Reviews)

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Overview

yellow.ai is a cutting-edge chatbot software designed to help businesses automate customer interactions and enhance customer service. The platform offers AI-powered chatbots that can handle a wide range of tasks, from answering frequently asked questions to processing orders and...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIndia

Helpwise

Easy-to-use & affordable customer service platform

★★★★☆ 4.9 (2 Reviews)

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Overview

Helpwise is a collaborative shared inbox and customer communication platform designed to help support, sales, and operations teams manage conversations from multiple channels — including email, live chat, WhatsApp, SMS, and social media — in one unified workspace. Unlike traditio...

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Free Trial7 Days Starting Price$12 Per month HeadquartersUnited States

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)

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Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)

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Overview

Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its whole positioning centers on helping busy service teams handle incoming requests, automatically assign tasks t...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands

Helpshift

🏆 SW Recommended

In-App Mobile-First Customer Service Platform

★★★★☆ 4.8 (1 Reviews)

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Overview

Helpshift is an AI powered customer service platform designed to help businesses automate support, reduce ticket volumes, and deliver faster, more personalized customer experiences. The platform combines AI agents, conversational support, knowledge management, automated ticket ro...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)

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Overview

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves l...

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Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States

ServiceNow Customer Service Management

🏆 SW Recommended

Customer Service Management (CSM)

★★★★☆ 4.6 (2 Reviews)

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Overview

Most CRM tools were originally built for sales, and customer service just got bolted on afterward. ServiceNow took the opposite path with Customer Service Management, or CSM, building it from the ground up to move beyond a traditional CRM by connecting support directly with the o...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

Nextiva Contact Center

🏆 SW Recommended

Top Ranked AI-Powered Contact Center Solution

★★★★☆ 4.6 (2 Reviews)

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Overview

Nextiva Contact Center is a cloud-based call center solution designed to streamline customer service operations and enhance customer experiences. It offers features like intelligent call routing, interactive voice response (IVR), and omnichannel support, including voice, email, c...

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Free TrialNA Starting Price$15 Per user HeadquartersUnited States

Bookafy

🏆 SW Recommended

Effortless online appointment scheduling software

★★★★☆ 4.6 (2 Reviews)

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Overview

Bookafy is an online appointment scheduling platform designed to help businesses automate bookings and eliminate the time spent coordinating meetings manually. It allows teams to share branded booking links that connect directly with real time calendar availability, enabling clie...

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Free Trial7 Days Starting Price$7 Per month HeadquartersUnited States

Tenfold

🏆 SW Recommended

Build better customer relationships one conversation at a time.

★★★★☆ 4.5 (2 Reviews)

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Overview

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, ena...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

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Daily Discovery

Explore Today’s Featured Cloud Based Customer Support Software

Three additional products from this category, refreshed for ongoing discovery.

Featured Today

Freshdesk

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Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes automation tools to assign tickets to the right agents and prioritize urgent issues. Freshdesk's self-service options, like k...

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Featured Today

Freshchat

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Freshchat revolutionizes customer interaction with its intuitive and feature-rich live chat software. Tailored for businesses of all sizes, it offers an AI-driven chatbot that efficiently manages initial inquiries, routing complex issues to human agents. This ensures a seamless customer experience. Freshchat's multi-platform compatibility enhances its accessibility, making it easy to integrate int...

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Featured Today

Freshworks Customer Service Suite

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Freshworks Customer Service Suite is an all-in-one customer support software that helps businesses provide exceptional service through multiple channels, including email, chat, phone, and social media. The platform includes a powerful helpdesk, live chat tool, and customer relationship management (CRM) system, allowing businesses to manage customer inquiries, track tickets, and provide timely resp...

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