Best Customer Support Apps for Android and iPhone

#1

Creatio

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Agentic CRM & Workflow Platform with No-Code and AI at Its Core

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Overview

Creatio is the only agentic CRM & workflow platform that has no-code and AI at its core. It is best for midsize and large organizations that seek to automate customer and operational workflows. Creatio helps achieve the fastest time-to-value and the highest ROI on the market by n...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#2

Zendesk Suite

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Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States

#3

Help Scout

🏆 SW Recommended

Shared Inbox, Help Center, & Live Chat Software

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Some support tools try to do everything and end up feeling cluttered. Help Scout takes the opposite approach, it's a help desk software built around simplicity. Your team doesn't need to learn a maze of features, they just open it and start replying. Emails, live chat, and in app...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States

#4

TeamSupport

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Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States

#5

Issuetrak

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Best Ticketing Software for Help Desks

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most help desk vendors have quietly gone cloud only, which is a problem if you're a hospital, a school district, or a bank where auditors and data residency rules still require on prem or air gapped systems. Issuetrak never made that switch. Since 2001 it's offered cloud, on prem...

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Free TrialAvailable Starting Price$75 Per year HeadquartersUnited States

#6

Tidio

🏆 SW Recommended

All-in-one AI Powered customer support software

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

All-in-one customer support software with help desk, live chat, chatbot, and AI agent features. Talk to your customers in real time, automate responses with automation, resolve up to 64% of all tickets with Lyro, the AI agent for customer service. All plans come with a free 7-day...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

#7

Hiver

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World's 1st Gmail-based Helpdesk

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized, team-aligned workspaces, Hiver enables support, sales, ope...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

#8

EasyDesk

Deliver 3X faster customer support

★★★★★ 5.0 (1 Reviews)

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Overview

Overview

EasyDesk is a powerful help desk software that unifies emails, chats, and tickets into one intuitive platform. Designed for speed and simplicity, it helps businesses resolve customer issues faster, track performance, and boost satisfaction. Perfect for startups, SMEs, and enterpr...

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Free TrialNA Starting PriceFree HeadquartersNorway

#9

Zoho Desk

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Top Rated Customer Service Help Desk Software

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

If you've ever used a help desk tool that felt more like a spreadsheet than a support system, Zoho Desk is a nice change. It's built to handle emails, live chats, calls, social messages, and web form queries without making your team switch between ten different tabs. Everything l...

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Free Trial15 Days Starting Price₹420 Per month HeadquartersBritish Indian Ocean Territory

#10

yellow.ai

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Agentic AI Platform for Service Automation

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

yellow.ai is a cutting-edge chatbot software designed to help businesses automate customer interactions and enhance customer service. The platform offers AI-powered chatbots that can handle a wide range of tasks, from answering frequently asked questions to processing orders and...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIndia

#11

Helpwise

Easy-to-use & affordable customer service platform

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons Pricing

Overview

Helpwise is a collaborative shared inbox and customer communication platform designed to help support, sales, and operations teams manage conversations from multiple channels — including email, live chat, WhatsApp, SMS, and social media — in one unified workspace. Unlike traditio...

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Free Trial7 Days Starting Price$12 Per month HeadquartersUnited States

#12

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia

#13

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its whole positioning centers on helping busy service teams handle incoming requests, automatically assign tasks t...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands

#14

Helpshift

🏆 SW Recommended

In-App Mobile-First Customer Service Platform

★★★★☆ 4.8 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Helpshift is an AI powered customer service platform designed to help businesses automate support, reduce ticket volumes, and deliver faster, more personalized customer experiences. The platform combines AI agents, conversational support, knowledge management, automated ticket ro...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#15

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves l...

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Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States

#16

ServiceNow Customer Service Management

🏆 SW Recommended

Customer Service Management (CSM)

★★★★☆ 4.6 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Most CRM tools were originally built for sales, and customer service just got bolted on afterward. ServiceNow took the opposite path with Customer Service Management, or CSM, building it from the ground up to move beyond a traditional CRM by connecting support directly with the o...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#17

Nextiva Contact Center

🏆 SW Recommended

Top Ranked AI-Powered Contact Center Solution

★★★★☆ 4.6 (2 Reviews)

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Overview

Nextiva Contact Center is a cloud-based call center solution designed to streamline customer service operations and enhance customer experiences. It offers features like intelligent call routing, interactive voice response (IVR), and omnichannel support, including voice, email, c...

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Free TrialNA Starting Price$15 Per user HeadquartersUnited States

#18

Bookafy

🏆 SW Recommended

Effortless online appointment scheduling software

★★★★☆ 4.6 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Bookafy is an online appointment scheduling platform designed to help businesses automate bookings and eliminate the time spent coordinating meetings manually. It allows teams to share branded booking links that connect directly with real time calendar availability, enabling clie...

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Free Trial7 Days Starting Price$7 Per month HeadquartersUnited States

#19

Tenfold

🏆 SW Recommended

Build better customer relationships one conversation at a time.

★★★★☆ 4.5 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, ena...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#20

Zingtree

The only governed agentic workflow platform for complex CX

★★★★☆ 4.5 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

Zingtree is a no code workflow and decision tree platform that helps businesses guide employees and customers through complex processes, troubleshooting steps, and service interactions. It enables teams to create interactive decision trees, knowledge bases, agent scripts, and sel...

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#21

Sprinklr

🏆 SW Recommended

Four AI-native product suites. One Unified-CXM platform.

★★★★☆ 4.3 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Sprinklr is an AI native customer experience management platform that helps large organizations manage customer interactions, service operations, social engagement, marketing, and customer insights from a unified environment. Its customer service capabilities bring conversations...

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#22

NICE CXone

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Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)

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Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States

#23

Zendesk AI

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Overview

Zendesk AI is an intelligent customer support solution designed to enhance the capabilities of Zendesk's customer service platform. This AI-powered tool leverages machine learning and natural language processing (NLP) to improve response times, automate repetitive tasks, and assi...

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Free TrialAvailable Starting Price$50 Per user HeadquartersUnited States

#24

SAP Service Cloud

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CRM Service and Support Software

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Overview

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it e...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#25

Sprinklr Social

The undisputed leader in social media management

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Overview Pricing

Overview

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all withi...

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Free Trial30 Days Starting Price$299 Per month HeadquartersUnited States