SoftwareWorld
Software Category

Best Call Center Software for Small Businesses (Free & Paid) - Page 2

Call center software is an essential asset for small businesses looking to enhance customer service and improve communication with clients. These tools enable businesses to manage inbound and outbound calls efficiently, track interactions, and streamline workflows. With features such as automatic call distribution, interactive voice response (IVR), and call recording, call center software allows small businesses to optimize their customer support processes and respond to inquiries more effectively. Moreover, many solutions offer analytics and reporting tools that provide valuable insights into call performance, customer satisfaction, and agent productivity. By implementing call center software, small businesses can foster better relationships with customers, reduce response times, and ultimately drive sales growth. In this research, we will explore the top call center software for small businesses, focusing on their key features, pricing, and how these solutions can elevate your customer service experience.

Trusted by thousands of businesses worldwide for unbiased software insights, verified reviews, and expert-curated rankings. Some listings may be sponsored. Learn how SoftwareWorld ensures transparency
★★★★★4.7 average rating from 302 reviews
Last Updated: October 03, 2026
  • All Software
  • 316 Software

Popular Picks in Call Center Software

Sponsored

CloudTalk Logo

CloudTalk

   (4.7)

Dialpad Logo

Dialpad

   (5.0)

Complete Product Directory

List of Top Call Center Software for Small Businesses - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Call Center Software for Small Businesses Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

Helpshift

🏆 SW Recommended

In-App Mobile-First Customer Service Platform

★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

Helpshift is an AI powered customer service platform designed to help businesses automate support, reduce ticket volumes, and deliver faster, more personalized customer experiences. The platform combines AI agents, conversational support, knowledge management, automated ticket ro...

Read more about Helpshift  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#27

Vonage Business Communications

★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

Vonage Business Communications is a leading telephony software solution designed to enhance communication and collaboration within organizations. This cloud-based platform offers a wide range of features, including voice calling, video conferencing, messaging, and team collaborat...

Read more about Vonage Business Communications  
Free TrialAvailable Starting Price$19.99 Per month HeadquartersUnited States
#28

AVOXI

All-In-One Cloud Communications for Global Businesses

★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

AVOXI is a global cloud communications platform that enables businesses to manage voice communications, contact center operations, and customer engagement across multiple international markets. It provides local and toll-free numbers in over 170 countries, voice, SIP trunking, ca...

Read more about AVOXI  
Free TrialAvailable Starting Price$14.99 Per month HeadquartersUnited States
#29

Ytel

Contact Center Software for Sales Teams

★★★★☆ 4.8 (1 Reviews)
Visit Website

Overview

Ytel is a versatile communication tool for businesses, blending phone, text, and email in one place. It's easy to use, with a clear interface that simplifies managing customer conversations. The standout feature is its powerful API, which links smoothly with other business softwa...

Read more about Ytel  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#30

CloudTalk

🏆 SW Recommended

Reach more people in more places with human or AI agents

★★★★☆ 4.7 (11 Reviews)
Visit Website

Overview

CloudTalk is a cloud-based call center software designed for modern businesses. It offers advanced calling features like call queuing, call recording, and interactive voice response (IVR) to streamline call management. With CloudTalk, businesses can utilize local numbers from ove...

Read more about CloudTalk  
Free Trial14 Days Starting Price$25 Per month HeadquartersUnited States
#31

Nextiva

🏆 SW Recommended

The Connected Conversation Platform for Businesses

★★★★☆ 4.7 (17 Reviews)
Visit Website

Overview

Nextiva is a cloud-based communication platform that revolutionizes business telecommunications. Primarily known for its VoIP (Voice over Internet Protocol) services, Nextiva offers a robust suite of features including voice, video, and messaging capabilities all integrated into...

Read more about Nextiva  
Free TrialNA Starting Price$15 Per month HeadquartersUkraine
#32

GoTo Connect

🏆 SW Recommended

All-in-one, AI-powered cloud communications

★★★★☆ 4.7 (10 Reviews)
Visit Website

Overview

GoTo Connect is an advanced VoIP software solution that combines voice, video, and messaging services to enhance communication and collaboration for businesses. Designed for flexibility and ease of use, GoTo Connect allows users to make high-quality voice calls, conduct video con...

Read more about GoTo Connect  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#33

JustCall

🏆 SW Recommended

Cloud Phone System and SMS Solution

★★★★☆ 4.7 (5 Reviews)
Visit Website

Overview

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. Ju...

Read more about JustCall  
Free Trial14 Days Starting Price$29 Per month HeadquartersUnited States
#34

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
Visit Website

Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

Read more about Salesforce Service Cloud  
Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#35

RingEX

🏆 SW Recommended
★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

RingEX is a cloud-based business phone system software designed to help organizations streamline their communication processes and enhance collaboration. This software offers a wide range of features, including VoIP calling, call forwarding, voicemail-to-email, and conference cal...

Read more about RingEX  
Free TrialAvailable Starting Price$30 Per user HeadquartersUnited States
#36

Nextiva Contact Center

🏆 SW Recommended

Top Ranked AI-Powered Contact Center Solution

★★★★☆ 4.6 (2 Reviews)
Visit Website

Overview

Nextiva Contact Center is a cloud-based call center solution designed to streamline customer service operations and enhance customer experiences. It offers features like intelligent call routing, interactive voice response (IVR), and omnichannel support, including voice, email, c...

Read more about Nextiva Contact Center  
Free TrialNA Starting Price$15 Per user HeadquartersUnited States
#37

Talkdesk

🏆 SW Recommended

AI Customer Experience Automation Platform

★★★★☆ 4.6 (7 Reviews)
Visit Website

Overview

TalkDesk is a cloud-based call center software designed for modern customer support and sales teams. It enables handling of inbound and outbound calls with efficiency. Key features include an intuitive interface, easy call routing, and IVR (Interactive Voice Response) for effecti...

Read more about Talkdesk  
Free TrialNA Starting Price$85 Per month HeadquartersUnited States
#38

Twilio

🏆 SW Recommended

Communication APIs for SMS, Voice, Video & Authentication

★★★★☆ 4.6 (9 Reviews)
Visit Website

Overview

Twilio is a cloud communications platform that allows businesses to integrate various forms of communication, such as voice calls, text messages, and video chats, into their services. It's primarily known for its powerful API (Application Programming Interface), which developers...

Read more about Twilio  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#39

Aircall

🏆 SW Recommended

The ultimate integrated business phone system for sales and support teams.

★★★★☆ 4.6 (25 Reviews)
Visit Website

Overview

Aircall is a cloud-based phone solution that helps teams manage inbound and outbound calls across sales and support without complex PBX systems. It lets organizations set up business phone lines quickly, route calls intelligently, and capture conversation insights in real time. W...

Read more about Aircall  
Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States
#40

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Modern customer service teams need more than a traditional call center to deliver fast and personalized support across multiple channels. Genesys Cloud CX is a cloud based customer experience platform that brings voice, messaging, email, chat, and social interactions together in...

Read more about Genesys Cloud CX  
Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States
#41

Agile CRM

🏆 SW Recommended

Sales Enablement + Marketing Automation + Customer Service

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

One line from Agile CRM's own marketing sums up its pitch pretty well: sell and market like the Fortune 500, without the Fortune 500 budget or complexity. It's an all in one platform bundling sales enablement, marketing automation, and customer service into a single system, aimed...

Read more about Agile CRM  
Free TrialNA Starting Price$8.99 Per month HeadquartersUnited States
#42

Alvaria CX Suite

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Alvaria CX Suite is a comprehensive IVR (Interactive Voice Response) software designed to enhance customer service by automating inbound and outbound communication processes. It allows businesses to create personalized, self-service experiences for customers, enabling them to res...

Read more about Alvaria CX Suite  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#43

Tenfold

🏆 SW Recommended

Build better customer relationships one conversation at a time.

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, ena...

Read more about Tenfold  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#44

CallHub

🏆 SW Recommended

All-in-one campaigning & organizing platform to drive real change.

★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

CallHub is a cloud-based communication and outreach software that enables teams to connect with supporters through voice calls, SMS messaging, and automated communication campaigns. This outreach and engagement platform helps organizations manage large-scale calling and texting c...

Read more about CallHub  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#45

Ringba

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
Visit Website

Overview

Ringba is an advanced IVR (Interactive Voice Response) Software designed to enhance call management and customer interaction for businesses of all sizes. It offers a comprehensive platform for automating call routing, managing inbound and outbound calls, and providing personalize...

Read more about Ringba  
Free TrialAvailable Starting Price$127 Per month HeadquartersUnited States
#46

XM for Customer Experience

🏆 SW Recommended
★★★★☆ 4.4 (2 Reviews)
Visit Website

Overview

XM for Customer Experience is a comprehensive Customer Experience Software designed to help businesses collect and analyze customer feedback to improve their products and services. The platform offers tools for gathering feedback through surveys, reviews, and direct interactions,...

Read more about XM for Customer Experience  
Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#47

3CX

🏆 SW Recommended

Business Communication Solutions & Software

★★★★☆ 4.4 (2 Reviews)
Visit Website

Overview

3CX is a versatile, software-based PBX (Private Branch Exchange) solution designed to manage business communications. It supports both VoIP (Voice over Internet Protocol) and traditional phone lines. 3CX offers features like video conferencing, live chat, and mobile apps, facilit...

Read more about 3CX  
Free TrialMore than 30 days Starting PriceContact Vendor HeadquartersUnited States
#48

Sprinklr

🏆 SW Recommended

Four AI-native product suites. One Unified-CXM platform.

★★★★☆ 4.3 (2 Reviews)
Visit Website

Overview

Sprinklr is an AI native customer experience management platform that helps large organizations manage customer interactions, service operations, social engagement, marketing, and customer insights from a unified environment. Its customer service capabilities bring conversations...

Read more about Sprinklr  
Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#49

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
Visit Website

Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

Read more about NICE CXone  
Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#50

InfoFlo

🏆 SW Recommended
★★★★☆ 4.3 (2 Reviews)
Visit Website

Overview

InfoFlo is a comprehensive human services software designed to help organizations manage client data, case files, appointments, and billing processes with ease. Tailored for social service agencies, nonprofits, and healthcare providers, InfoFlo offers tools for tracking client in...

Read more about InfoFlo  
Free TrialAvailable Starting Price$30 Per month HeadquartersCanada

Why Trust SoftwareWorld

At SoftwareWorld, we believe choosing the right software or service partner should be based on clarity, credibility, and real insights, not marketing noise. Our mission is to help businesses make confident, data-driven decisions through unbiased research and structured evaluation.

We combine expert analysis, real user feedback, and market data to ensure every recommendation delivers practical value and helps buyers discover the most relevant solutions for their needs.

Our Review & Evaluation Process

Every software product and service provider listed on SoftwareWorld is evaluated through a multi-layered approach designed to highlight quality, relevance, and practical value.

  • Verified user reviews and real-world feedback
  • Product capabilities and core use cases
  • Industry relevance and business fit
  • Feature depth and innovation, including AI capabilities where applicable
  • Market presence and vendor credibility

For service providers, we also review project portfolios, case studies, specialization areas, and delivery capabilities to help buyers compare partners more effectively.

How We Ensure Authentic Reviews

We prioritize review quality and reliability so buyers can make decisions based on genuine experiences rather than inflated or misleading signals.

  • Reviews are assessed for quality, relevance, and duplication patterns
  • Suspicious, low-quality, or biased submissions are filtered or removed
  • Ongoing monitoring helps maintain long-term review integrity

This helps SoftwareWorld maintain a review environment focused on useful, decision-supporting insights.

Transparent Rankings, Not Pay-to-Win

SoftwareWorld does not rank products or service providers solely based on payments. Our category visibility is shaped by a mix of relevance, category fit, capabilities, market signals, and user value.

  • Category relevance and specialization
  • Product or service quality signals
  • User feedback and engagement trends
  • Business use case fit and market demand

Sponsored or featured placements, where applicable, are clearly identified to maintain transparency for buyers.

Built for Better Business Decisions

SoftwareWorld is designed to help buyers move from discovery to shortlist with confidence by offering structured comparisons, practical use case insights, and category-specific guidance.

  • Clear comparison-focused content
  • Practical use case coverage
  • Decision-ready information for faster evaluation

Our goal is to reduce research friction and make it easier for businesses to choose solutions that match their real operational needs.

Our Commitment to Trust

We continuously improve our systems to maintain data accuracy, content transparency, and fair visibility across our platform. SoftwareWorld helps businesses discover, compare, and choose the right software and service partners through unbiased insights, structured evaluation, and real-world use cases.

Get Expert Help