RingEX
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SoftwareWorld Editorial Review
Why SoftwareWorld Chooses RingEX
"Businesses that rely heavily on phone communication often find RingEX a practical choice for managing calls across teams. It works well for companies that need unified business communication without setting up complicated infrastructure. Remote and hybrid teams especially benefit from being able to stay connected through a single platform. That said, smaller businesses with very basic calling needs may find the pricing structure more than what they actually require day to day."
Decision Snapshot
RingEX Evaluation Snapshot
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Structured Product Information
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Editorial Independence
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Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
RingEX Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose RingEX
Pros
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Unified calls, messaging, and video in one reliable platform
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AI-generated meeting summaries save real time after every call
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Works across 40+ countries with strong international calling support
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Mobile app holds up well even on slower connections
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Integrates cleanly with Salesforce, Google Workspace, and Microsoft 365,
Analytics dashboard gives managers clear visibility into team performance
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Hardware desk phones pair effortlessly with the cloud system
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Scales from 5-person startups to enterprise teams without friction
Cons
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Pricing tiers climb steeply as team size and features grow
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Advanced analytics and reporting locked behind higher-tier subscriptions
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Onboarding feels overwhelming for non-technical admins managing complex setups
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Call quality occasionally dips during peak usage or network strain
Strengths and Limitations
RingEX Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Unified calls, messaging, and video in one reliable platform
- AI-generated meeting summaries save real time after every call
- Works across 40+ countries with strong international calling support
- Mobile app holds up well even on slower connections
- Integrates cleanly with Salesforce, Google Workspace, and Microsoft 365, Analytics dashboard gives managers clear visibility into team performance
- Hardware desk phones pair effortlessly with the cloud system
- Scales from 5-person startups to enterprise teams without friction
!
Cons
- Pricing tiers climb steeply as team size and features grow
- Advanced analytics and reporting locked behind higher-tier subscriptions
- Onboarding feels overwhelming for non-technical admins managing complex setups
- Call quality occasionally dips during peak usage or network strain
Sponsored Products
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Category-Based Capabilities
RingEX Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Call Center Software 30 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Business Phone Systems Software 15 selected features Open category ↗ ⌄
Employee Directory
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Transfer
Call Recording
Voice Mail
Call Logging
Mobile Access
Call Routing
Virtual Call Center
Video Conferencing
Queue Management
Automated Attendant
PBX
Call Recording Software 18 selected features Open category ↗ ⌄
Interaction Tracking
Call Tagging
Computer Telephony Integration
Call Monitoring
Automatic Call Distribution
File Transfer
IVR/Voice Recognition
Performance Metrics
Recording
Event Triggered Actions
Activity Dashboard
Contact Management
Scheduled Recording
Voice Mail
Call Transcription
Reporting & Statistics
Call Center Management
Auto-Dialer
Call Tracking Software 17 selected features Open category ↗ ⌄
CRM
Call Monitoring
Automatic Call Distribution
Caller ID
Call Reporting
Contact Management
Conversion Tracking
Campaign Management
Call Center Management
Computer Telephony Integration
Predictive Dialer
Keyword Tracking
Call Transcription
API
Voice Mail
IVR/Voice Recognition
Call Routing
Cloud PBX Software 26 selected features Open category ↗ ⌄
Call Routing
Call Reporting
Conferencing
Virtual Extensions
Automatic Call Distribution
Video Conferencing
Call Tracking
SIP Trunking
Third-Party Integrations
Call Transfer
Ring Groups
Call Center Management
Computer Telephony Integration
Queue Management
Role-Based Permissions
Fax Management
Alerts/Notifications
Communication Management
Call List Management
Customizable Reports
Call Recording
Call Disposition
IVR/Voice Recognition
Call Monitoring
Activity Dashboard
Contact Management
Contact Center Software 11 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
IVR Software 23 selected features Open category ↗ ⌄
Call Center Management
Call Routing
Voice Mail
Text to Speech
Call Recording
Call Logging
Survey/Poll Management
Callback Scheduling
Phone Key Input
Reporting & Statistics
IVR/Voice Recognition
Caller ID
Campaign Management
Call Disposition
Call Monitoring
Auto-Dialer
Multi-Channel Communication
Multiple Scripts
Automatic Call Distribution
Computer Telephony Integration
Voice Customization
Real-Time Monitoring
Pre-recorded Messages
Remote Work Software 18 selected features Open category ↗ ⌄
Softphone
Video Conferencing
Meeting Management
Remote Support
Communication Management
Time Zone Tracking
Third-Party Integrations
Electronic Signature
Live Chat
Video Chat
Task Management
Workflow Management
Collaboration Tools
Access Controls/Permissions
Progress Tracking
Employee Activity Monitoring
Reporting & Statistics
Document Management
Softphone Software 7 selected features Open category ↗ ⌄
Call Logging
Caller ID
Video Conferencing
Call Routing
Call Recording
Caller Profiles
Live Chat
Telephony Software 14 selected features Open category ↗ ⌄
Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution
Unified Communications Software 13 selected features Open category ↗ ⌄
Reporting & Statistics
Call Routing
Mobile Access
Contact Management
SMS Messaging
Voice Mail
Multi-User Collaboration
Two-Way Audio & Video
File Sharing
Multi-Channel Communication
Call Recording
Screen Sharing
Task Management
Video Conferencing Software 12 selected features Open category ↗ ⌄
Presentation Streaming
Auto Framing
Private Chat
Two Way Audio & Video
File Sharing
Screen Sharing
Real-Time Chat
Recording
Polls/Voting
Mobile Access
User Profiles
Automatic Transcription
VoIP Software 17 selected features Open category ↗ ⌄
IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking
Web Conferencing Software 16 selected features Open category ↗ ⌄
Two Way Audio & Video
HD Audio/Video
Mobile Access
Electronic Hand Raising
Meeting Management
Automatic Transcription
Collaboration Tools
Presentation Tools
Screen Sharing
Recording
Real-Time Chat
Private Chat
File Sharing
Presentation Streaming
Host Controls
Video Conferencing
Connected Applications
RingEX Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Outlook
Microsoft Teams
Dynamics 365
Google Workspace
Dropbox
Shopify
Oracle Cloud CX
HubSpot CRM
Zendesk Suite
Salesforce Sales Cloud
Slack
Jira
Zoho CRM
Okta
ServiceNow
Workday HCM
Freshdesk
NetSuite
Pricing Information
RingEX Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Core
$30
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a RingEX Review ↗
RingEX Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Alex S.
Business Development Manager and Senior Marketing Strategist
Elevating Business Development and Client Engagement
Vonage Business has truly revolutionized how our Business Development Team manages inbound marketing and lead responses. The platform ensures that warm leads are connected to the right representative almost instantly, drastically reducing response times and improving client engagement. Features like voicemail dictation allow us to provide detailed, timely answers even after hours, enhancing our overall customer experience. The call tree functionality for different departments has been a game changer, streamlining internal routing and ensuring no lead is missed. While there can occasionally be connectivity issues between the phone and desktop applications, these are minor compared to the significant improvements in efficiency and communication that Vonage Business delivers. Overall, it’s a highly effective and user-friendly solution that has optimized our lead management process and strengthened our client relationships.
Reviewed on September, 2024
Suzi L.
Project Manager
Streamlining Communication for Modern Workflows
RingCentral MVP has completely transformed how we handle communication in our organization. By integrating phone calls, texts, faxes, and instant messaging into a single, intuitive app, it allows us to monitor and respond to all interactions from one centralized dashboard. This consolidation has not only simplified daily workflows but also enabled us to eliminate traditional desk phones, freeing up valuable workspace and creating a cleaner office environment. The platform runs smoothly on our computers, giving us the flexibility to take calls and messages wherever we go, which has been a major productivity boost. While the initial transition from desk phones to a desktop app required a brief adjustment period, the benefits far outweigh the learning curve. Overall, RingCentral MVP delivers a seamless, efficient, and highly adaptable communication solution that supports our team’s evolving needs.
Reviewed on April, 2023
Alternative Products
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Frequently Asked Questions
RingEX FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
RingEX is a cloud-based business phone system software designed to help organizations streamline their communication processes and enhance collaboration. This software offers a wide range of features, including VoIP calling, call forwarding, voicemail-to-email, and conference calling, allowing businesses to communicate more effectively and efficiently. RingEX integrates seamlessly with other business tools, such as CRM and productivity software, to enable smooth collaboration between teams. The platform’s intuitive interface makes it easy to manage phone systems, assign extensions, and monitor call logs and performance. With RingEX, businesses can set up automated call routing, ensuring that calls are directed to the appropriate departments or employees based on predefined rules. The software also offers call recording and analytics, which provide valuable insights into customer interactions and team performance, helping businesses optimize communication strategies. Whether for small teams or large enterprises, RingEX offers a scalable, cost-effective solution for modern business communication needs.
- No, RingEX does not offer a free version.
- Yes, RingEX offers a free trial.
- No, Credit Card details are not required for the RingEX trial.
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RingEX offers the following pricing plans & packages:
Core
$30 Per User
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RingEX supports the following payment frequencies:
- Monthly Subscription
- No, RingEX does not offer an API.
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RingEX can be integrated with the following applications:
- Salesforce Sales Cloud , ServiceNow , NetSuite , Jira , Google Workspace , Workday HCM , HubSpot CRM , Zoho CRM , Slack , Freshdesk , Microsoft Outlook , Shopify , Zendesk Suite , Okta , Microsoft Teams , Dropbox , ServiceNow , Dynamics 365 , Oracle Cloud CX , zoho crm , ServiceNow , jira
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RingEX offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum
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RingEX offers training with the following options:
- In-person , Live Online , Webinar , Documentation , Videos
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RingEX supports the following languages:
- German , English , Finnish , French , Italian , Japanese , Korean , Dutch , Portuguese , Spanish , Chinese (Simplified) , Chinese (Traditional)
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Following are the typical users of the RingEX:
- Self-Employed , Small-Business , Midsize-Business
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RingEX supports the following deployment:
- Cloud Hosted
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RingEX supports the following devices and operating systems:
- Web-Based , iPhone , Android
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