Software Category

Best Knowledge Management Software for Small Businesses (Free & Paid) - Page 2

Knowledge Management Software helps businesses collect, organize, and share information effectively. It creates a central repository where employees can find answers and resources quickly. For small businesses, this software boosts efficiency and promotes teamwork by making information easily accessible. Features often include document storage, advanced search functions, collaboration tools, and version control. Small businesses benefit by reducing the time spent searching for information and avoiding duplicate work. It also aids in training new employees by providing easy access to company knowledge and procedures. Some software allows for customer-facing knowledge bases, improving customer service by providing FAQs, tutorials, and help articles. With everything in one place, teams can make better decisions and solve problems faster. Knowledge Management Software supports a culture of learning and sharing within the company, which can lead to innovation and improved performance. Looking to enhance your information sharing and collaboration? Here are some Knowledge Management Software options you can choose from.

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★★★★★4.7 average rating from 420 reviews
Last Updated: September 09, 2026
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Complete Product Directory

List of Top Knowledge Management Software for Small Businesses - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Knowledge Management Software for Small Businesses Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

ePS Pace

🏆 SW Recommended

eProductivity Software (ePS) is a global leader in transformational technology dedicated to the print and packaging industries.

★★★★☆ 4.9 (2 Reviews)
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Overview

ePS Pace is a versatile business management software designed to help organizations streamline their operations, improve efficiency, and enhance customer service. The platform offers a suite of tools for managing various business functions, including finance, inventory, sales, an...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#27

EisenVault

🏆 SW Recommended

Cloud Based Document Management System

★★★★☆ 4.9 (2 Reviews)
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Overview

EisenVault is a dynamic document management and digital asset solution that empowers organizations to effortlessly manage, secure, and retrieve their valuable data. Its user-friendly interface simplifies document storage and retrieval, ensuring your team can access what they need...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIndia
#28

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)
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Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#29

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)
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Overview

A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times and boost admin and student productivity, which says something about ho...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States
#30

Slite

Your company knowledge base, on autopilot.

★★★★☆ 4.8 (2 Reviews)
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Overview

Slite is a cloud-based knowledge management software designed to help teams centralize documentation, organize internal knowledge, and improve collaboration across distributed work environments. The platform provides a structured workspace where teams can create, edit, and manage...

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Free TrialAvailable Starting Price$8 Per month HeadquartersFrance
#31

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)
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Overview

Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its whole positioning centers on helping busy service teams handle incoming requests, automatically assign tasks t...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands
#32

IT Glue

Truly Powerful IT Documentation Software

★★★★☆ 4.8 (2 Reviews)
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Overview

IT Glue is a comprehensive IT documentation platform designed to supercharge your MSP (Managed Service Provider) operations. It acts as a centralized repository for storing critical information about your clients' networks, systems, and processes. With IT Glue, you can easily doc...

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Free TrialNA Starting Price$29 Per month HeadquartersCanada
#33

Fibery

Build your company workspace with no code

★★★★☆ 4.8 (2 Reviews)
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Overview

Fibery is a flexible work and knowledge platform that helps teams break free from scattered tools and systems by unifying work management, collaboration, and data in one connected workspace. Designed for teams that need more than a simple task tracker, Fibery blends project manag...

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Free TrialAvailable Starting Price$10 Per year HeadquartersCyprus
#34

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)
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Overview

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price ta...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States
#35

monday.com

🏆 SW Recommended

The Work Management Software To Maximize Business Efficiency

★★★★☆ 4.8 (1 Reviews)
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Overview

monday.com is a versatile work operating system designed to streamline collaboration and project management. Its colorful and intuitive interface simplifies complex workflows, offering customizable boards to fit various team needs. From task tracking to project timelines, monday....

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Free TrialAvailable Starting Price$9 Per month HeadquartersIsrael
#36

Slack

🏆 SW Recommended

Made for people. Built for productivity.

★★★★☆ 4.7 (67 Reviews)
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Overview

Slack is a communication platform designed for teams, offering a streamlined way to collaborate. It organizes conversations into channels, allowing users to focus on specific topics or projects. Direct messaging enables private conversations, while file sharing makes document col...

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Free TrialAvailable Starting Price₹2.78 Per month HeadquartersUnited States
#37

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
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Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#38

ClickUp

🏆 SW Recommended

Software that replaces all software

★★★★☆ 4.6 (36 Reviews)
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Overview

Managing multiple projects, tasks, conversations, and documents across different tools often creates confusion and slows down productivity. ClickUp solves this challenge by bringing work planning, collaboration, and execution into one organised digital workspace. It allows teams...

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Free TrialAvailable Starting Price$9 Per month HeadquartersUnited States
#39

ServiceNow Customer Service Management

🏆 SW Recommended

Customer Service Management (CSM)

★★★★☆ 4.6 (2 Reviews)
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Overview

Most CRM tools were originally built for sales, and customer service just got bolted on afterward. ServiceNow took the opposite path with Customer Service Management, or CSM, building it from the ground up to move beyond a traditional CRM by connecting support directly with the o...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#40

Higher Logic Vanilla

🏆 SW Recommended

Top Customer Community Platform

★★★★☆ 4.6 (2 Reviews)
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Overview

Higher Logic Vanilla is a comprehensive community platform designed to foster engagement and collaboration. With a user-friendly interface, Higher Logic Vanilla facilitates seamless communication and interaction among community members. The platform supports discussion forums, en...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#41

Microsoft SharePoint

🏆 SW Recommended

Simple sharing and seamless collaboration software

★★★★☆ 4.6 (73 Reviews)
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Overview

Microsoft SharePoint is a collaborative platform widely used for efficient teamwork within organizations. It helps people share and manage content, knowledge, and applications for seamless collaboration. With features like document storage, version control, and easy access, Share...

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Free Trial30 Days Starting Price$5 Per month HeadquartersUnited States
#42

Wix

🏆 SW Recommended

Create a website without limits

★★★★☆ 4.6 (14 Reviews)
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Overview

Wix is a user-friendly website-building platform that empowers individuals and businesses to create professional-looking websites without coding skills. With its drag-and-drop interface, users can easily customize templates, add content, and design layouts. Wix offers a range of...

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Free TrialNA Starting Price₹1,800 Per month HeadquartersIsrael
#43

HappyFox Help Desk

🏆 SW Recommended

Optimize Your Workflow with Advanced Help Desk Management Software

★★★★☆ 4.6 (10 Reviews)
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Overview

Support software either wins on features or wins on ease of use, rarely both. HappyFox has spent years trying to land in the middle of that trade off.The core is a ticketing system built to pull requests from email, chat, phone, and social media into one queue, but what people ac...

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Free TrialNA Starting Price$24 Per month HeadquartersUnited States
#44

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)
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Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States
#45

Nuxeo

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

Nuxeo is a powerful enterprise content management (ECM) software designed to streamline document and asset management across organizations. With its flexible, opensource platform, Nuxeo enables users to store, organize, and retrieve vast amounts of digital content. The software’s...

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Free TrialAvailable Starting Price$200000 Per year HeadquartersUnited States
#46

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)
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Overview

Modern customer service teams need more than a traditional call center to deliver fast and personalized support across multiple channels. Genesys Cloud CX is a cloud based customer experience platform that brings voice, messaging, email, chat, and social interactions together in...

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Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States
#47

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
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Overview

Per-seat pricing has quietly become the thing every support team resents about their helpdesk. Add an agent, add a sales rep who occasionally jumps in, and the bill climbs regardless of whether that person touches ten tickets or a thousand. Helply, the rebrand of the former Groov...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#48

UseResponse

Implement multi-channel customer support software with powerful tools to reduce support time

★★★★☆ 4.5 (2 Reviews)
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Overview

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an int...

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Free Trial14 Days Starting Price$49 Per month HeadquartersUnited States
#49

GLPi

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

GLPi (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management software designed to optimize the management of IT assets and resources within organizations. This comprehensive platform offers tools for tracking hardware, software licenses, and network resources,...

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Free TrialAvailable Starting Price€19 Per month HeadquartersFrance
#50

Korra

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

Korra is an advanced artificial intelligence software platform that helps businesses harness the power of AI to solve complex problems, automate processes, and enhance decision-making. Korra’s core capabilities include machine learning, natural language processing, and predicti...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIsrael

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