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Best ITSM Software - Page 3

IT Service Management (ITSM) software helps organizations plan, deliver, and support IT services efficiently while aligning technology operations with business needs. As IT environments grow more complex, teams often struggle with fragmented tools, rising service demands, and slower response times. ITSM platforms address these challenges by centralizing service requests, incidents, changes, assets, and workflows into a structured system.

Modern ITSM solutions go beyond traditional ticketing systems by offering automation, self-service portals, SLA management, asset visibility, and real-time reporting. These tools enable IT teams to improve service delivery, reduce downtime, standardize processes, and maintain better control over IT operations across cloud, on-premise, and hybrid infrastructures.

With a wide range of IT service management software available—each designed for different business sizes, industries, and operational models—choosing the right platform can be challenging. Below, SoftwareWorld presents a curated list of the best ITSM software, helping you compare leading IT service management tools based on features, scalability, usability, and overall value.

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★★★★★4.6 average rating from 238 reviews
Last Updated: October 09, 2026
Category Leaders

Top 10 ITSM Software

Explore the ten category leaders by rank, product, and starting price. Hover over any product to see its USP.

1st ManageEngine Endpoint Central Contact Vendor Sponsored USPStreamline IT management with comprehensive endpoint control and automation 2nd Zendesk Suite $55 Per month Sponsored USPStreamline customer support with Zendesk's all-in-one solution 3rd BMC Helix ITSM Contact Vendor USPStreamline IT service management with AI-driven efficiency 4th SysAid $89 Per month USPStreamline IT management with intuitive and all-in-one SysAid solutions 5th TOPdesk $64 Per month USPStreamline service management with intuitive and user-friendly software 6th Pipefy Contact Vendor USPStreamline workflows effortlessly with Pipefy's intuitive automation platform 7th Jira Service Management $20 Per month USPStreamline IT service delivery with powerful and integrated solutions 8th Cherwell Service Management Contact Vendor USPStreamline IT operations with intuitive and customizable service management solutions 9th ServiceNow IT Service Management Contact Vendor USPIT Service Management (ITSM) Software 10th ManageEngine ServiceDesk Plus $13 Per month USPStreamline IT service management with efficient and user-friendly solutions
Complete Product Directory

List of Best ITSM Software - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

ITSM Software Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

Spiceworks Cloud Help Desk

🏆 SW Recommended

Simplify IT Support. Keep Teams Productive, Wherever They Are.

★★★★☆ 4.3 (2 Reviews)
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Overview

Free IT tools usually come with a catch buried somewhere in the fine print. Spiceworks Cloud Help Desk doesn't really hide it, the catch is ads, and most users treat that as a fair trade for a genuinely capable ticketing system that costs nothing.It's built specifically for IT te...

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Free TrialNA Starting PriceFree HeadquartersUnited States
#52

ConnectWise PSA

🏆 SW Recommended

Maximize revenue predictability with powerful MSP PSA software.

★★★★☆ 4.3 (2 Reviews)
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Overview

There's a reason ConnectWise keeps coming up as the default answer whenever "PSA software" gets mentioned in MSP circles, it's been the category standard long enough that most competitors get measured against it rather than the other way around. Built specifically for as-a-servic...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#53

Autotask PSA

🏆 SW Recommended

AI-powered PSA software designed for growth and built to adapt

★★★★☆ 4.3 (1 Reviews)
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Overview

MSPs juggling separate tools for tickets, contracts, billing, and CRM eventually hit a familiar wall, too much time spent hunting for information that already exists somewhere in another system. Autotask, part of Datto's product suite, was built to remove that wall entirely, an A...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#54

IBM Maximo Application Suite

🏆 SW Recommended

Intelligent asset management, monitoring, predictive maintenance and reliability in a single platform.

★★★★☆ 4.0 (1 Reviews)
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Overview

IBM Maximo Application Suite is a comprehensive asset management solution. It helps manage the lifecycle of physical assets across various industries. The suite includes tools for maintenance, inventory, and work order management. It offers real-time insights into asset performan...

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Free Trial14 Days Starting Price$3,150 Per month HeadquartersUnited States
#55

Cherwell Service Management

🏆 SW Recommended

Enterprise Service Management Software

★★★★☆ 4.0 (1 Reviews)
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Overview

Cherwell Service Management software is a flexible IT service management software. Designed with a user-friendly interface, it streamlines IT workflows, making them more efficient and less complex. Its standout feature is the codeless design, allowing for easy customization witho...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#56

Track-It!

IT Help Desk Software and Ticketing System

★★★★☆ 4.0 (1 Reviews)
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Overview

Track-It! is a practical IT service management solution designed to support enterprise IT service and operations management. It supports asset tracking, knowledge management, incident and request management and reporting through a centralized interface. The tool assists IT teams...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#57

ManageEngine ADManager Plus

🏆 SW Recommended

Streamline identity governance and administration (IGA)

★★★☆☆ 3.6 (2 Reviews)
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Overview

ManageEngine ADManager Plus is a specialized software designed for efficient and streamlined management of Active Directory (AD). This tool simplifies complex AD tasks like user provisioning, de-provisioning, and group membership updates through its user-friendly interface. Its s...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#58

ServiceNow IT Service Management

IT Service Management (ITSM) Software

★★★☆☆ 3.5 (1 Reviews)
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Overview

ServiceNow ITSM is a cloud-based IT service management platform that helps organizations streamline and automate IT workflows, from incident and request handling to change and problem management. Built on ITIL standards, it centralizes service delivery, enhances visibility, and b...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#59

IBM SevOne Network Performance Management

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Overview

IBM SevOne is a powerful network performance management software designed to provide organizations with real-time visibility into their IT infrastructure. This platform enables IT teams to monitor network performance, identify bottlenecks, and troubleshoot issues before they impa...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#60

CA Service Desk Manager

Innovative change management and extensive automation for your IT service management.

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Overview

CA Service Desk Manager is a modern IT service management software designed to streamline support operations and enhance user experiences across the enterprise. The service management tool excels in delivering collaborative, mobile-driven capabilities that empower both analysts a...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#61

Halp

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Overview

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack...

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Free TrialAvailable Starting Price$15 Per month HeadquartersUnited States
#62

Zoho Assist

Enterprise-grade Remote Support and Unattended Remote Access Software

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Overview

Zoho Assist integrates seamlessly into IT Service Management by providing secure tools for remote incident resolution and device maintenance. IT teams can respond to service requests quickly, access unattended systems, and perform diagnostics remotely. Session records, authentica...

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Free Trial15 Days Starting Price₹480 Per month HeadquartersUnited States
#63

Panopta

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Overview

Panopta is a powerful network monitoring software designed to help businesses monitor the health, performance, and availability of their IT infrastructure. The platform provides real-time insights into network activity, including servers, applications, and devices, helping IT tea...

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Free TrialAvailable Starting Price$6 Per feautre HeadquartersUnited States
#64

ServiceNow IT Operations Management

Enterprise IT Operations Management

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Overview

ServiceNow IT Operations Management (ITOM) is a dynamic, cloud-based software designed to transform the way businesses manage their IT infrastructure. It provides a unified view of IT services, helping teams to proactively manage IT operations and reduce outages. Its key feature,...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#65

ServiceNow Agile Development

Prioritize, plan, and manage agile portfolios for optimal business value.

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Overview

ServiceNow Agile Development is a dynamic software tool developed to enhance the agility and productivity of development teams. It centralizes project management in one accessible platform, enabling teams to plan, track, and execute agile work efficiently. The software integrates...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#66

Web Help Desk

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Overview

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient...

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Free TrialNA Starting Price$753 Per one-time HeadquartersUnited States
#67

BMC Helix Remedyforce

Modern, flexible, predictive service management for mid-size companies

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BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating servi...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#68

Freshservice

🏆 SW Recommended

Modernize your service management instantly

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Overview

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform...

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Free TrialAvailable Starting Price$15.89 Per month HeadquartersUnited States
#69

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#70

ManageEngine ServiceDesk Plus

🏆 SW Recommended

Design, automate, deliver, and manage critical IT and business services

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Overview

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports th...

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Free TrialAvailable Starting Price$13 Per month HeadquartersUnited States
#71

ManageEngine ServiceDesk Plus MSP

Enterprise-grade PSA and ITSM platform, handcrafted for modern MSPs

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ManageEngine ServiceDesk Plus MSP is an IT service management software specifically designed for managed service providers (MSPs). This platform enables MSPs to manage multiple clients with distinct service desks, streamline ticketing processes, and ensure efficient service deliv...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#72

KACE Cloud

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Overview

KACE Cloud is a cloud-based patch management software that helps organizations ensure the security and compliance of their IT environments by automating the deployment of patches and updates. This software is designed to simplify the patch management process across diverse system...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#73

Ivanti ITSM

Modern IT Service Management Software

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Ivanti ITSM is an innovative software solution designed to modernize and automate IT service management. Its standout feature is the use of AI and machine learning, which significantly enhances service delivery and incident resolution. The software offers a self-service portal th...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#74

Wrike

🏆 SW Recommended

Versatile & Robust Project Management Software

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Wrike, a dynamic project management platform, revolutionizes team collaboration with its user-friendly features. Designed for simplicity, Wrike empowers teams to plan, track, and manage projects seamlessly. The platform's customizable dashboards offer real-time insights, enhancin...

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Free Trial14 Days Starting Price$10 Per month HeadquartersUnited States
#75

Kayako

Scale Support. Not Headcount.

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Overview

Most companies that try bolting AI onto their support desk end up with the same story, a shiny pilot that never actually ships. Kayako built its whole pitch around fixing that specific failure point, positioning itself less as software you install and more as a service you deploy...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

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