CA Service Desk Manager
Claim ProfileInnovative change management and extensive automation for your IT service management.
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Product Overview
CA Service Desk Manager Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
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Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
CA Service Desk Manager Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
ITSM Software 30 selected features Open category ↗ ⌄
CA Service Desk Manager is a modern IT service management software designed to streamline support operations and enhance user experiences across the enterprise. The service management tool excels in delivering collaborative, mobile-driven capabilities that empower both analysts and end-users to resolve issues efficiently without the need to submit tickets.
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
Collaboration Software 25 selected features Open category ↗ ⌄
Project Management
Screen Sharing
Drag & Drop
@mentions
Communication Management
Discussions/Forums
Commenting/Notes
File Sharing
Real Time Notifications
Calendar Management
Video Conferencing
Chat/Messaging
Version Control
Task Management
Contact Management
Document Management
Task Progress Tracking
Content Management
Collaboration Tools
Alerts/Notifications
Task Scheduling
To-Do List
Prioritization
Tagging
Assignment Management
Artificial Intelligence Software 17 selected features Open category ↗ ⌄
Virtual Personal Assistant (VPA)
Sentiment Analysis
Trend Analysis
API
Data Import/Export
Predictive Analytics
Third-Party Integrations
Multi-Language
For Sales Teams/Organizations
Collaboration Tools
Activity Dashboard
Reporting/Analytics
Process/Workflow Automation
Chatbot
For eCommerce
Speech Recognition
Performance Metrics
IT Service Software 19 selected features Open category ↗ ⌄
Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search
Self Service Portal
SEO Management
Customizable Branding
Feedback Management
Reporting/Analytics
Rich Text Editor
Cataloging/Categorization
Multi-Language
Customizable Templates
Collaboration Tools
User Management
Drag & Drop Editor
Mobile Interface
WYSIWYG Editor
Knowledge Management
Machine Learning Software 12 selected features Open category ↗ ⌄
Model Training
Activity Dashboard
Predictive Modeling
Deep Learning
Workflow Management
Collaboration Tools
ML Algorithm Library
API
Natural Language Processing
Data Visualization
Data Import/Export
Predictive Analytics
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics
Pricing Information
CA Service Desk Manager Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
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Frequently Asked Questions
CA Service Desk Manager FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
CA Service Desk Manager is a comprehensive IT service management (ITSM) tool designed to improve the efficiency and effectiveness of IT services in organizations. It excels in incident and problem management, swiftly addressing and resolving IT issues to minimize disruptions. The software is known for its robust change management capabilities, ensuring controlled and smooth transitions in IT environments. A key feature of CA Service Desk Manager is its user-friendly interface, which enhances the overall user experience and simplifies navigation. It also offers strong self-service options, empowering users to resolve common issues independently, thereby reducing the workload on IT staff. The platform integrates seamlessly with other business applications, facilitating better workflow management across departments. Additionally, its powerful reporting and analytics tools provide valuable insights, aiding in strategic decision-making and continuous service improvement. CA Service Desk Manager is a versatile choice for organizations seeking a reliable and effective ITSM solution.
- No, CA Service Desk Manager does not offer a free version.
- No, CA Service Desk Manager does not offer any free trial.
- No, CA Service Desk Manager does not offer an API.
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CA Service Desk Manager offers support with the following options:
- 24x7 Support , Email , Phone , Chat , Knowledge Base
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CA Service Desk Manager offers training with the following options:
- Documentation
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CA Service Desk Manager supports the following languages:
- Chinese , English , French , German , Italian , Japanese , Spanish
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Following are the typical users of the CA Service Desk Manager:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
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CA Service Desk Manager supports the following deployment:
- Cloud Hosted , On-Premise
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CA Service Desk Manager supports the following devices and operating systems:
- Web-Based , Windows , Linux
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