ServiceWise

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ServiceWise Evaluation Snapshot

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User RatingNot rated yet
Starting PriceContact Vendor
Free TrialAvailable
Free VersionNo
APINot specified
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

ServiceWise Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About ServiceWise

ServiceWise is a robust help desk software designed to improve customer support and service management. This platform offers features for ticket management, knowledge base creation, and reporting, enabling organizations to streamline their support operations and enhance customer satisfaction. With tools for automation and integration, ServiceWise empowers support teams to respond quickly to customer inquiries and resolve issues efficiently. Ideal for businesses seeking to improve their customer service, this software ensures that support processes are effective and customer-focused.
Company TechExcel
Founded 1995
Headquarters United States
Employees NA

Support

24x7 Support Phone Chat FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 4 industries available
Education Management Government Administration Information Technology & Services Non-profit Organization Management
Category-Based Capabilities

ServiceWise Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
IT Management Software 29 selected features Open category ↗ ⌄
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Service Desk Software 18 selected features Open category ↗ ⌄

ServiceWise is a service desk and field service management solution built to help organizations manage support tickets, work orders, and service operations efficiently. With configurable workflows, scheduling tools, and real-time visibility, it enables teams to coordinate service activities, improve response times, and maintain consistent service delivery.

Change Management Incident Management Service Level Agreement (SLA) Management Reporting & Statistics IT Asset Management Remote Access/Control Procurement Management Self Service Portal Prioritization Real-Time Notifications Mobile Access Support Ticket Management CMDB Alerts/Notifications Knowledge Base Management Problem Management Customer Support Analytics
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Pricing Information

ServiceWise Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Subscription
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Frequently Asked Questions

ServiceWise FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

ServiceWise is a robust help desk software designed to improve customer support and service management. This platform offers features for ticket management, knowledge base creation, and reporting, enabling organizations to streamline their support operations and enhance customer satisfaction. With tools for automation and integration, ServiceWise empowers support teams to respond quickly to customer inquiries and resolve issues efficiently. Ideal for businesses seeking to improve their customer service, this software ensures that support processes are effective and customer-focused.

  • No, ServiceWise does not offer a free version.

  • Yes, ServiceWise offers a free trial.

  • No, Credit Card details are not required for the ServiceWise trial.

  • ServiceWise supports the following payment frequencies:

    • Monthly Subscription

  • No, ServiceWise does not offer an API.

  • ServiceWise offers support with the following options:
    • 24x7 Support , Phone , Chat , FAQs/Forum

  • ServiceWise offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • ServiceWise supports the following languages:
    • English

  • Following are the typical users of the ServiceWise:
    • Self-Employed , Small-Business , Midsize-Business

  • ServiceWise supports the following deployment:
    • Cloud Hosted

  • ServiceWise supports the following devices and operating systems:
    • Web-Based
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