Web Help Desk

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User RatingNot rated yet
Starting Price$753 / one time
Free TrialNot specified
Free VersionYes
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersUnited States
✎
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Product Overview

Web Help Desk Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Web Help Desk

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient and effective resolution of customer inquiries and issues. Web Help Desk’s intuitive interface allows support teams to easily create, prioritize, and track support tickets, ensuring that customer requests are handled promptly and accurately. Advanced features such as automated ticket routing, SLA management, and multi-channel support (including email, phone, and live chat) enhance the efficiency and responsiveness of support operations. The software supports the creation of a self-service knowledge base, enabling customers to find answers to common questions and issues independently, reducing the volume of support tickets and improving customer satisfaction. Additionally, Web Help Desk offers robust analytics and reporting capabilities, providing insights into support performance, ticket trends, and customer satisfaction levels, allowing businesses to identify areas for improvement and optimize their support strategies. The platform integrates seamlessly with popular CRM, email marketing, and collaboration tools, ensuring a unified approach to customer relationship management and support. Features like customizable workflows, automated responses, and template creation streamline support processes, reducing manual effort and enhancing consistency in customer interactions. With robust security measures, including data encryption and user access controls, Web Help Desk ensures the protection of sensitive customer information and compliance with data protection regulations. Ideal for customer support teams, IT help desks, and businesses seeking to enhance their customer service operations, Web Help Desk empowers organizations to deliver exceptional customer support, improve operational efficiency, and drive customer loyalty through a reliable and user-friendly help desk software solution.
Company SolarWinds
Founded 1999
Headquarters United States
Employees NA

Support

24x7 Support Email Phone Chat Knowledge Base

Training

Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based iPhone Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 24 languages available
Albanian Arabic Bulgarian Croatian Czech Danish Dutch English Estonian Finnish French Georgian German Hebrew Hungarian Italian Japanese Norwegian Polish Portuguese Russian Turkish Chinese (Simplified) Fijian
Industries Served 4 industries available
Government Relations Hospitality Information Technology & Services Insurance
Category-Based Capabilities

Web Help Desk Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
Task Management Software 30 selected features Open category ↗ ⌄
Task Scheduling Task Editing/Updating Task Progress Tracking Commenting/Notes Calendar Management Real Time Notifications Gantt/Timeline View Create Subtasks Gamification Activity Tracking Prioritization Collaboration Tools To-Do List Project Planning Reporting/Analytics Document Management Task Board View Alerts/Notifications Assignment Management Status Tracking Email Management Recurring Tasks Project Tracking Time Tracking Task Tagging Deadline Management File Management Spreadsheet View Parent Task Search/Filter
Issue Tracking Software 27 selected features Open category ↗ ⌄
Issue Scheduling Customizable Reports Real Time Notifications Chat/Messaging Help Desk Management Assignment Management Task Management Collaboration Tools Role-Based Permissions Commenting/Notes Ticket Management Alerts/Notifications Projections Multi-Channel Communication Recurring Issues Issue Tracking Knowledge Base Management Email Management Support Ticket Tracking Monitoring Project Management Issue Auditing Prioritization Task Progress Tracking Self Service Portal Surveys & Feedback SLA Management
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Pricing Information

Web Help Desk Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Flat Rate
Preferred Currency USD ($)
Free Trial NA
Free Version Yes
Payment Frequency One-Time Payment
Web Help Desk License
$753 One-time

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

Web Help Desk FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient and effective resolution of customer inquiries and issues. Web Help Desk’s intuitive interface allows support teams to easily create, prioritize, and track support tickets, ensuring that customer requests are handled promptly and accurately. Advanced features such as automated ticket routing, SLA management, and multi-channel support (including email, phone, and live chat) enhance the efficiency and responsiveness of support operations. The software supports the creation of a self-service knowledge base, enabling customers to find answers to common questions and issues independently, reducing the volume of support tickets and improving customer satisfaction. Additionally, Web Help Desk offers robust analytics and reporting capabilities, providing insights into support performance, ticket trends, and customer satisfaction levels, allowing businesses to identify areas for improvement and optimize their support strategies. The platform integrates seamlessly with popular CRM, email marketing, and collaboration tools, ensuring a unified approach to customer relationship management and support. Features like customizable workflows, automated responses, and template creation streamline support processes, reducing manual effort and enhancing consistency in customer interactions. With robust security measures, including data encryption and user access controls, Web Help Desk ensures the protection of sensitive customer information and compliance with data protection regulations. Ideal for customer support teams, IT help desks, and businesses seeking to enhance their customer service operations, Web Help Desk empowers organizations to deliver exceptional customer support, improve operational efficiency, and drive customer loyalty through a reliable and user-friendly help desk software solution.

  • Yes, Web Help Desk offers a free version.

  • Yes, Web Help Desk offers a free trial.

  • No, Credit Card details are not required for the Web Help Desk trial.

  • Web Help Desk offers the following pricing plans & packages:

    Web Help Desk License

    $753 One-time

  • Web Help Desk supports the following payment frequencies:

    • One-Time Payment

  • No, Web Help Desk does not offer an API.

  • Web Help Desk offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Web Help Desk offers training with the following options:
    • Documentation , Videos

  • Web Help Desk supports the following languages:
    • Arabic , Bulgarian , Czech , Danish , German , English , Estonian , Finnish , French , Hebrew , Croatian , Hungarian , Italian , Japanese , Georgian , Dutch , Norwegian , Polish , Portuguese , Russian , Albanian , Turkish , Chinese (Simplified) , Fijian

  • Following are the typical users of the Web Help Desk:
    • Self-Employed , Small-Business , Midsize-Business

  • Web Help Desk supports the following deployment:
    • Cloud Hosted , On-Premise

  • Web Help Desk supports the following devices and operating systems:
    • Web-Based , iPhone , Windows , Linux
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