ServiceNow IT Operations Management

Performance Metrics Inventory Management Purchasing & Receiving Calendar Management Quotes/Estimates Contact Management Customizable Fields Employee Management Training Management Workflow Management Accounting Financial Management Marketing Automation Task Management Client Management Project Management Billing & Invoicing Third Party Integrations Access Controls/Permissions CRM Point of Sale (POS) Document Management Email Management Purchase Order Management Order Management Time & Expense Tracking Invoice Management Client Portal

Enterprise Asset Management Purchase Order Management Integrated Business Operations Accounting Order Management Inventory Management Bills of Material Time & Expense Tracking HR Management Distribution Management Task Management Financial Analysis Billing & Invoicing Forecasting Project Management Workflow Management Multi-Location Customer Database Reporting/Analytics Supply Chain Management CRM Document Management Payroll Management

Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control

Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring

Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security

Multi-User Collaboration Inventory Management Access Controls/Permissions Real Time Updates Power Management Compliance Management Event Logs SSL Security Uptime Reporting Capacity Management Alerts/Notifications Prioritization Role-Based Permissions Server Monitoring Configuration Management IT Asset Tracking Audit Management Data Import/Export Change Management Data Storage Management Performance Monitoring

Access Controls Collaboration Tools Debugging Deployment Management Integrated Development Environment Source Control Task Management Version Control Workflow Management Change Management Configurable Workflow Offline Access Database Support Pre-built Templates Drag & Drop Data Modeling No-Code Development Compatibility Testing Graphical User Interface

Cost Management Compliance Management Server Monitoring User Management Event Logs Configurable Workflow Access Controls/Permissions Alerts/Notifications Secure Data Storage Activity Tracking Configuration Management Data Visualization Database Support Capacity Analytics Audit Management Multi-Cloud Management Monitoring Resource Management Data Storage Management Performance Analysis Data Migration SLA Management Application Management Data Import/Export Cloud Encryption

Change Management Performance Monitoring Contract/License Management Device Auto Discovery API IT Asset Management Data Visualization Impact Management Service Level Agreement (SLA) Management License Management Relationship Mapping Inventory Management Configuration Management Compliance Management Knowledge Base Management Workflow Management Asset Lifecycle Management Prioritization IT Asset Tracking

Business Process Automation Status Tracking Patch Management Compliance Management Audit Trail Configuration Automation Change Management Reporting/Analytics Version Control Incident Management Data Aggregation and Publishing Customizable Templates

Contract/License Management Compliance Tracking Cost Tracking Procurement Management Supplier Management Configuration Management Asset Tracking Maintenance Management Reporting/Analytics Audit Management Inventory Management Change Management Requisition Management Support Ticket Management Barcode/Ticket Scanning Alerts/Notifications