Best Free ITSM software
ITSM stands for IT service management, and free ITSM software solutions are online tools for managing all the operations related to the lifecycle of IT services within any organization. In today’s digital world, where every business, small to enterprise, depends on IT services to perform most of their routine operations, free ITSM tools are crucial now more than ever. They can be used for developing, designing, executing, supporting, managing, and maintaining diverse IT services. Free IT service management tools often include fundamental features, such as service catalog, alerts, inventory management, license management, activity tracking, messaging, access permissions, and more. Suppose you are looking for free and open source ITSM tools that cater to your explicit requirements. SofwareWorld has performed exclusive research and created a list of the best free ITSM software tools worldwide. Explore this exclusive list and compare the free tools to determine which one is best fit for your business needs:
Note: Most of the products listed in this Free ITSM software category offer free trial versions, though they have restrictions like timens limits, fixed number of users, or limited features. For more options and features, compare and evaluate all ITSM software to find the best fit for ...
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List of Top Free ITSM software
Zendesk Suite is a customer service software that streamlines interactions between businesses and their customers. It offers a unified interface for managing customer support across multiple channels like email, chat, phone, and social media. The suite includes ticketing system features for efficient issue tracking and resolution. Key functionalities also encompass a knowledge base for self-servic... Read more about Zendesk Suite
Available
$55 Per month
United States
Jira Service Management is a versatile tool designed for IT service management and customer support. It streamlines incident, problem, and change management, enabling teams to respond to and resolve issues efficiently. This platform integrates easily with other Jira products, fostering collaboration among development and operational teams. Key features include a customizable service desk, facilita... Read more about Jira Service Management
30 Days
$17.65 Per month
Australia
Spiceworks Cloud Help Desk is a dynamic and user-friendly software solution tailored explicitly for IT support and management. One of its core features includes cloud-based architecture, ensuring accessibility and flexibility for teams across different locations. The software facilitates ticket management, enabling efficient tracking, prioritization, and resolution of IT issues. Its user-friendly ... Read more about Spiceworks Cloud Help Desk
NA
Free
United States
SolarWinds Service Desk is an advanced, user-friendly software solution designed for efficient IT service management. Its comprehensive features allow seamless tracking and resolving of IT issues, making it ideal for businesses seeking streamlined IT workflows. Key features include automated ticketing, which simplifies incident reporting and resolution. The asset management tool tracks and manages... Read more about SolarWinds Service Desk
30 Days
Contact Vendor
United States
SolarWinds Web Help Desk is a comprehensive and easy-to-use software designed for effective IT asset management and help desk operations. Its selling point feature is the automated ticketing system, which streamlines the process of tracking and resolving IT issues. The software allows easy integration with email systems, ensuring a seamless workflow. A notable aspect is its robust asset management... Read more about SolarWinds Web Help Desk
14 Days
$$ 574 Per one-time
United States
BMC Helix ITSM is an advanced, cloud-based IT service management solution known for its adaptability and AI-driven capabilities. It stands out with its cognitive automation features, which utilize artificial intelligence to streamline and optimize IT service processes. The software is renowned for its incident and problem management efficiency, rapidly identifying and resolving IT issues to minimi... Read more about BMC Helix ITSM
Available
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United States
BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating service management processes, ensuring quick and efficient resolution of IT issues. Key features include incident and problem... Read more about BMC Helix Remedyforce
Available
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United States
ManageEngine ServiceDesk Plus
Design, automate, deliver, and manage critical IT and business services
ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports that offer valuable insights, enabling informed decision-making. Automation capabilities streamline routine tasks, offerin... Read more about ManageEngine ServiceDesk Plus
Available
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United States
Cherwell Service Management software is a flexible IT service management software. Designed with a user-friendly interface, it streamlines IT workflows, making them more efficient and less complex. Its standout feature is the codeless design, allowing for easy customization without the need for deep technical knowledge. This means that adapting the software to fit specific business needs is straig... Read more about Cherwell Service Management
Available
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United States
Ivanti Neurons for ITSM is an innovative software solution designed to modernize and automate IT service management. Its standout feature is the use of AI and machine learning, which significantly enhances service delivery and incident resolution. The software offers a self-service portal that empowers users with immediate access to services and information, reducing dependency on IT staff. Ivanti... Read more about Ivanti Neurons for ITSM
Available
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United States
Wrike, a dynamic project management platform, revolutionizes team collaboration with its user-friendly features. Designed for simplicity, Wrike empowers teams to plan, track, and manage projects seamlessly. The platform's customizable dashboards offer real-time insights, enhancing decision-making processes. Wrike's flexibility adapts to various work styles, making it suitable for diverse teams and... Read more about Wrike
14 Days
$9.80 Per month
United States
Kaseya BMS is a superb professional service automation software specifically tailored for IT service providers. Its primary strength lies in streamlining complex business processes, making it easier to manage projects, track time, and handle billing efficiently. The software integrates effortlessly with a range of IT tools, allowing for seamless workflow management. Kaseya BMS's user-friendly inte... Read more about Kaseya BMS
14 Days
Contact Vendor
United States
OTRS, an abbreviation for Open-source Ticket Request System, is a versatile and powerful service management software tailored for efficient communication and task management. Its open-source nature allows extensive customization, making it adaptable to diverse business needs. The core feature of OTRS is its ticketing system, which efficiently organizes and tracks customer inquiries and internal ta... Read more about OTRS
14 Days
Contact Vendor
Germany
SysAid is a comprehensive IT service management (ITSM) platform designed to streamline and optimize IT operations for businesses. It offers a user-friendly interface that facilitates efficient tracking and resolution of IT issues. SysAid covers various aspects of IT support, including ticket management, asset management, and self-service portals for end-users. The platform enhances communication b... Read more about SysAid
30 Days
Contact Vendor
Israel
Atera is an amazing IT management solution that can simplify and enhance your business processes. It provides a unified solution that can streamline various IT tasks. The platform offers remote monitoring and management capabilities that enable you to keep a close eye on your systems and networks from anywhere. Atera's automation features can reduce manual workloads and improve efficiency. It allo... Read more about Atera
Available
$149 Per month
Israel
InvGate Service Desk is a cutting-edge IT service management (ITSM) software renowned for its user-friendly interface and innovative features. Its standout functionality is the interactive, visual ticketing system, which not only simplifies issue tracking but also enhances user engagement. The software boasts robust problem and change management modules, streamlining complex IT processes. A key fe... Read more about InvGate Service Desk
30 Days
$17 Per month
Argentina
NinjaOne, formerly known as NinjaRMM, is a unified IT management software, renowned for its simplicity and efficiency. Its intuitive interface allows IT professionals to manage network devices, endpoints, and IT infrastructure seamlessly. Key features include real-time monitoring and alerts, which ensure immediate response to IT issues. NinjaOne excels in automating routine tasks, saving time and ... Read more about NinjaOne (formerly NinjaRMM)
Available
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United States
TOPdesk is a versatile service management software designed to enhance the efficiency of IT, facility, and service desks in organizations. Its strength lies in its incident and request management features, streamlining the process of handling and resolving user queries and issues. TOPdesk facilitates effective asset management, ensuring a comprehensive overview and maintenance of organizational re... Read more about TOPdesk
30 Days
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Netherlands
Issuetrak is a versatile issue tracking and management software designed to streamline the process of handling customer complaints, support tickets, and internal workflow tasks. Its core functionality includes creating, assigning, and tracking issues with ease. Users can categorize and prioritize tasks, ensuring important issues get addressed promptly. The software also offers customizable forms a... Read more about Issuetrak
14 Days
$26 Per month
United States
Squadcast is an innovative incident management software developed to optimize the response and resolution of IT issues. Its standout feature is its focus on Site Reliability Engineering (SRE) practices, ensuring high system reliability and performance. Squadcast facilitates seamless collaboration among IT teams, enabling faster incident resolution. The software excels in incident detection, alerti... Read more about Squadcast
Available
$9 Per month
United States
AutomationEdge is a cutting-edge software developed for streamlining business processes through automation. Its core strength lies in robotic process automation (RPA) and IT process automation (ITPA), making repetitive tasks faster and error-free. The software offers a unique blend of AI and machine learning capabilities, enhancing process efficiency. AutomationEdge specializes in automating diver... Read more about AutomationEdge
Available
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United States
4me is a distinctive IT service management (ITSM) software specifically developed to support the seamless collaboration of internal and external service providers. Unique in its approach, it specializes in Service Integration and Management (SIAM), making it ideal for organizations managing multiple service providers. The software stands out with its real-time service level agreement (SLA) trackin... Read more about 4me
Available
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United States
Alloy Navigator is an all-encompassing IT Service and Asset Management solution, designed for medium to large-sized organizations. Its strength lies in offering a complete view of IT operations, combining service management with asset management. The software's flexibility is notable, allowing customization to fit unique business processes. Alloy Navigator excels in workflow automation, streamlini... Read more about Alloy Navigator
Available
$19 Per month
United States
HaloITSM is an all-encompassing IT service management software specifically designed to cater to the needs of IT support teams. Its primary strength lies in its unified ticketing system, which centralizes all IT requests, from emails to social media queries, into one manageable interface. This feature significantly improves response times and issue tracking. The software is also equipped with powe... Read more about HaloITSM
30 Days
$85 Per month
United Kingdom