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Best Free ITSM software

ITSM stands for IT service management, and free ITSM software solutions are online tools for managing all the operations related to the lifecycle of IT services within any organization. In today’s digital world, where every business, small to enterprise, depends on IT services to perform most of their routine operations, free ITSM tools are crucial now more than ever. They can be used for developing, designing, executing, supporting, managing, and maintaining diverse IT services. Free IT service management tools often include fundamental features, such as service catalog, alerts, inventory management, license management, activity tracking, messaging, access permissions, and more. Suppose you are looking for free and open source ITSM tools that cater to your explicit requirements. SofwareWorld has performed exclusive research and created a list of the best free ITSM software tools worldwide. Explore this exclusive list and compare the free tools to determine which one is best fit for your business needs:

Note: Most of the products listed in this Free ITSM software category offer free trial versions, though they have restrictions like timens limits, fixed number of users, or limited features. For more options and features, compare and evaluate all ITSM software to find the best fit for you.

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★★★★★4.6 average rating from 211 reviews
Last Updated: October 10, 2026
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Popular Picks in ITSM Software

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ServiceNow IT Service Management Logo

ServiceNow IT Service Management

   (3.5)

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BMC Helix ITSM Logo

BMC Helix ITSM

   (5.0)

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Complete Product Directory

List of Top Free ITSM software

Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free ITSM software Products

Overview is available for every product. Additional tabs appear only when matching profile information exists.

25 products shown
#1

GitLab

🏆 SW Recommended

Automate software delivery, boost productivity, and secure your end-to-end software supply chain.

★★★★★ 5.0 (2 Reviews)
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Overview

GitLab is a comprehensive DevSecOps platform that unifies the entire software lifecycle — from planning and source code management to CI/CD, security testing, and deployment — in a single, cohesive interface. Instead of forcing development teams to stitch together separate tools...

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Free Trial30 Days Starting Price$29 Per month HeadquartersUnited States
#2

OpsGenie

🏆 SW Recommended
★★★★★ 5.0 (2 Reviews)
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Overview

OpsGenie is a cuttingedge emergency notification software designed to streamline communication and enhance response times during critical situations. It empowers organizations to effectively manage incidents by providing realtime alerts and notifications to designated teams. With...

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Free TrialAvailable Starting Price$9.45 Per month HeadquartersUnited States
#3

BMC Helix ITSM

🏆 SW Recommended

Cloud-native IT service management for productivity and innovation

★★★★★ 5.0 (2 Reviews)
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Overview

BMC Helix ITSM is an enterprise-grade IT service management solution that automates and streamlines service desk, incident, change, and asset management. With AI-driven insights, knowledge management, and multi-cloud support, it enables teams to improve service quality, accelerat...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#4

Atera

🏆 SW Recommended

AI-powered IT Meets Team Efficiency

★★★★★ 5.0 (2 Reviews)
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Overview

Atera is a comprehensive remote monitoring and management (RMM) and professional services automation (PSA) platform built for IT service providers and managed services (MSPs) that need visibility, control, and efficiency across client environments. Instead of juggling a patchwork...

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Free Trial30 Days Starting Price$149 Per month HeadquartersIsrael
#5

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)
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Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States
#6

Issuetrak

🏆 SW Recommended

Best Ticketing Software for Help Desks

★★★★★ 5.0 (2 Reviews)
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Overview

Issuetrak is a configurable IT service management software that helps teams track incidents, service requests, and issues through structured workflows. With automation, escalation rules, reporting, and knowledge management, it enables organizations to improve service visibility,...

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Free TrialAvailable Starting Price$75 Per year HeadquartersUnited States
#7

Syncro

🏆 SW Recommended

Run All Your IT From One Secure Platform

★★★★★ 5.0 (2 Reviews)
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Overview

Running an MSP usually means bouncing between four or five disconnected subscriptions, one for monitoring, another for ticketing, another for security, another for billing. Syncro exists to collapse that stack, a unified IT management and security platform built for MSPs and IT d...

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Free Trial14 Days Starting Price$129 Per month HeadquartersUnited States
#8

BlueFolder

Maximize technician productivity with intuitive field service software

★★★★★ 5.0 (2 Reviews)
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Overview

BlueFolder helps service businesses streamline work order management, scheduling, customer tracking, and billing through a centralized field service management software platform. This service management software enables organizations to manage service requests, track equipment hi...

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Free Trial15 Days Starting PriceContact Vendor HeadquartersUnited States
#9

GoTo Resolve

🏆 SW Recommended

Stress-free unified IT management and support

★★★★★ 5.0 (1 Reviews)
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Overview

IT teams juggling five different tools, remote access, monitoring, ticketing, patch management, tend to lose more time switching between apps than actually fixing anything. GoTo Resolve pulls all of that into one platform instead. It's a unified endpoint management, or UEM, solut...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#10

Hiver

🏆 SW Recommended

World's 1st Gmail-based Helpdesk

★★★★★ 5.0 (1 Reviews)
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Overview

Hiver is a collaborative shared inbox and email management platform built to help teams manage customer communication directly within Gmail without switching between tools. By transforming ordinary inboxes into organized, team-aligned workspaces, Hiver enables support, sales, ope...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States
#11

InvGate Service Desk

🏆 SW Recommended

ITSM for agile organizations

★★★★★ 5.0 (1 Reviews)
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Overview

Trusted by global leaders, InvGate Service Desk is an intuitive ITSM software that combines the flexibility of true no-code design with the power of embedded AI to centralize all internal requests into a single platform. The ITSM tool helps in automating workflows to help busines...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersArgentina
#12

Alloy Navigator

🏆 SW Recommended

Automate your IT Service & Asset Management

★★★★★ 5.0 (1 Reviews)
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Overview

With 20+ years of industry experience, Alloy Navigator is an all-in-one AI-powered IT service management platform that provides ready-to-use workflows to automate incident, change, and problem management. It also supports asset management, self-service, and reporting, helping IT...

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Free TrialAvailable Starting Price$19 Per month HeadquartersUnited States
#13

HaloITSM

Intuitive ITSM Software, Delivered by Experts

★★★★★ 5.0 (1 Reviews)
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Overview

Trusted by 100000+ users across 75+ countries, HaloITSM is an all-encompassing ITSM software solution built to support modern, service-driven organizations. It enables structured handling of requests, incidents, assets, and changes through configurable workflows, automation, and...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited Kingdom
#14

NetZoom

Next Generation DCIM Software + Service Desk

★★★★★ 5.0 (1 Reviews)
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Overview

NetZoom is a data center infrastructure management software designed to help organizations monitor, model, and manage their IT and facility infrastructure through a unified platform. It provides a centralized environment where data center teams can track physical and virtual asse...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#15

Device42

🏆 SW Recommended

Discovery, Asset Management & Dependency Mapping for Data Center and Cloud

★★★★☆ 4.9 (2 Reviews)
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Overview

Device42 is a versatile IT infrastructure management software, tailored to deliver comprehensive insights into complex network environments. It excels in automatic asset discovery, ensuring all devices and software are accurately cataloged. The tool's powerful dependency mapping...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#16

Action1

Discover, prioritize and remediate vulnerabilities in a single solution to prevent security breaches and ransomware attacks.

★★★★☆ 4.9 (2 Reviews)
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Overview

Action1 is a cloud-based endpoint security and management software tailored for remote monitoring and management of corporate devices. Its primary feature is real-time endpoint visibility, allowing IT teams to monitor and manage devices anytime, anywhere. Action1 excels in automa...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#17

Worksbuddy

Think bigger. Run lighter.

★★★★☆ 4.8 (7 Reviews)
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Overview

WorksBuddy’s ITSM Software helps organizations manage IT services efficiently with streamlined workflows, ticket management, and automated service processes. IT teams can track incidents, manage requests, and resolve issues quickly from a centralized platform. WorksBuddy improves...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#18

SysAid

🏆 SW Recommended

You didn’t sign up to reset passwords all day.

★★★★☆ 4.8 (4 Reviews)
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Overview

You didn't sign up to reset passwords all day, and that's basically SysAid's whole argument for why IT teams need to move from reactive to proactive. It's an ITSM platform built around agentic AI, aimed at resolving issues before they ever turn into a ticket in the first place.Th...

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Free TrialAvailable Starting Price$89 Per month HeadquartersCanada
#19

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)
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Overview

A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times and boost admin and student productivity, which says something about ho...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States
#20

ManageEngine Endpoint Central

🏆 SW Recommended

Unified Endpoint Management (UEM) & Endpoint protection suite

★★★★☆ 4.8 (2 Reviews)
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Overview

ManageEngine Endpoint Central is a comprehensive endpoint management solution designed to simplify IT operations. This software offers a unified approach to managing servers, laptops, desktops, smartphones, and tablets, both in-office and remote. Key features include automated pa...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersUnited States
#21

Kaseya VSA

🏆 SW Recommended

RMM Software To Manage Any Device, Any Endpoint, Any Anything

★★★★☆ 4.8 (2 Reviews)
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Overview

Kaseya VSA is a powerful Remote Monitoring and Management (RMM) solution. The platform caters to the needs of IT professionals and service providers. This comprehensive platform empowers users to efficiently manage and monitor distributed IT environments from a centralized interf...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#22

InvGate Assets

🏆 SW Recommended

Smarter IT Asset Management

★★★★☆ 4.8 (2 Reviews)
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Overview

InvGate Assets is an IT management software designed to help businesses manage their IT assets more effectively. The platform offers tools for tracking hardware and software inventories, monitoring asset lifecycles, and ensuring compliance with licensing agreements. InvGate Asset...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#23

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)
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Overview

TOPdesk is a professional ITSM tool that centralizes service requests, incident handling, asset tracking, change workflows, and knowledge management. With self-service portals, automation, analytics, and omnichannel support, it helps IT teams streamline service delivery, improve...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands
#24

Pulseway

🏆 SW Recommended

Remote monitoring & management that works for you

★★★★☆ 4.8 (2 Reviews)
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Overview

Pulseway is a powerful remote monitoring and management (RMM) solution designed for IT professionals and businesses. It enables users to oversee and control their IT infrastructure from anywhere via a mobile app. With real-time insights, Pulseway allows monitoring of system perfo...

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Free TrialAvailable Starting Price$44 Per month HeadquartersIreland
#25

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)
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Overview

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price ta...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States
Daily Discovery

Explore Today’s Featured Best Free ITSM software

Three additional products from this category, refreshed for ongoing discovery.

Featured Today

Naverisk PSA

No approved reviews yet

Naverisk PSA (Professional Services Automation) is a robust, all-in-one solution developed primarily for IT service providers and MSPs (Managed Service Providers). It stands out with its powerful combination of both PSA and RMM (Remote Monitoring and Management) capabilities. This integration enables efficient management of IT infrastructure and proactive issue resolution. Key features include adv...

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Featured Today

Gridlex

No approved reviews yet

Gridlex provides an Ultra Customizable All-In-One App Builder that specifically tailored to your organization's unique requirements and precise needs or ultra customize our existing apps such as Customer Relationship Management (CRM), Customer Service, Help Desk, Ticketing, Master Data, and Operations. Slash tech costs by 50%, minimize risks, and boost your business velocity.

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Featured Today

Rezolve AI

No approved reviews yet

Rezolve AI is an AI-powered help desk software that automates customer support workflows and provides real-time assistance. It uses natural language processing (NLP) and machine learning to understand and resolve customer inquiries efficiently, helping businesses improve their customer service operations. Rezolve AI offers a conversational interface that allows customers to interact with a chatbot...

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Buyer Questions

Frequently Asked Questions About Best Free ITSM software

What are the main features of free ITSM Software?
Following are some of the main features that the majority of free ITSM Software offers in general:

  • Service Catalog
  • SLA Management
  • Change Management
  • Release Management
  • Capacity Management
  • Asset Lifecycle Management
Are there any limitations to using free ITSM Software?
Typically, there are some limitations to using free ITSM Software solutions.

For example:

  • Limited access to features.
  • Restricted user accounts.
  • Low data storage capacity.
  • Limited customization capability.
However, you can always go for budget-friendly paid versions, which may break the limit barriers.
Does free ITSM Software offer free trials for their paid versions?
The majority of free ITSM Software offers free trials for paid versions. Please note that the time period for a free trial may differ based on the software.

For example:

Are credit card details required to use free ITSM Software or avail of free trials?
The majority of free ITSM Software or free trials do not require credit card details. Users have to provide their credit card details if they go for any paid plans.
Does free ITSM Software offer customer support for free users?
The majority of free ITSM Software offers customer support to free users. However, the level of support may differ.
Is free ITSM Software safe to use?
Absolutely! Free ITSM Software are safe to use. They strictly adhere to regulatory compliance.
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