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Best Free ITSM software - Page 3

ITSM stands for IT service management, and free ITSM software solutions are online tools for managing all the operations related to the lifecycle of IT services within any organization. In today’s digital world, where every business, small to enterprise, depends on IT services to perform most of their routine operations, free ITSM tools are crucial now more than ever. They can be used for developing, designing, executing, supporting, managing, and maintaining diverse IT services. Free IT service management tools often include fundamental features, such as service catalog, alerts, inventory management, license management, activity tracking, messaging, access permissions, and more. Suppose you are looking for free and open source ITSM tools that cater to your explicit requirements. SofwareWorld has performed exclusive research and created a list of the best free ITSM software tools worldwide. Explore this exclusive list and compare the free tools to determine which one is best fit for your business needs:

Note: Most of the products listed in this Free ITSM software category offer free trial versions, though they have restrictions like timens limits, fixed number of users, or limited features. For more options and features, compare and evaluate all ITSM software to find the best fit for you.

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★★★★★4.6 average rating from 211 reviews
Last Updated: October 10, 2026
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Popular Picks in ITSM Software

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ServiceNow IT Service Management Logo

ServiceNow IT Service Management

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BMC Helix ITSM Logo

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Complete Product Directory

List of Top Free ITSM software - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free ITSM software Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

Freshservice

🏆 SW Recommended

Modernize your service management instantly

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Overview

Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform...

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Free TrialAvailable Starting Price$15.89 Per month HeadquartersUnited States
#52

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Overview

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#53

ManageEngine ServiceDesk Plus

🏆 SW Recommended

Design, automate, deliver, and manage critical IT and business services

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Overview

ManageEngine ServiceDesk Plus is a robust IT service management tool designed to simplify and enhance your support processes. It can efficiently handle diverse IT issues and allow quick resolutions through its user-friendly interface. The software provides customizable reports th...

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Free TrialAvailable Starting Price$13 Per month HeadquartersUnited States
#54

ManageEngine ServiceDesk Plus MSP

Enterprise-grade PSA and ITSM platform, handcrafted for modern MSPs

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ManageEngine ServiceDesk Plus MSP is an IT service management software specifically designed for managed service providers (MSPs). This platform enables MSPs to manage multiple clients with distinct service desks, streamline ticketing processes, and ensure efficient service deliv...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#55

Ivanti ITSM

Modern IT Service Management Software

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Overview

Ivanti ITSM is an innovative software solution designed to modernize and automate IT service management. Its standout feature is the use of AI and machine learning, which significantly enhances service delivery and incident resolution. The software offers a self-service portal th...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#56

Wrike

🏆 SW Recommended

Versatile & Robust Project Management Software

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Overview

Wrike, a dynamic project management platform, revolutionizes team collaboration with its user-friendly features. Designed for simplicity, Wrike empowers teams to plan, track, and manage projects seamlessly. The platform's customizable dashboards offer real-time insights, enhancin...

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Free Trial14 Days Starting Price$10 Per month HeadquartersUnited States
#57

PagerDuty

🏆 SW Recommended

Automate critical work with the AI-powered operations platform.

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Overview

PagerDuty is a cutting-edge incident response platform developed to optimize the reliability and efficiency of a company’s operations. Its core functionality lies in its advanced alerting system, which quickly notifies the right team members about critical issues, ensuring a swif...

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Free Trial14 Days Starting Price$21 Per month HeadquartersUnited States
#58

ConnectWise Cybersecurity Management

IT Management Software - ITSM & MSP Solutions

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Overview

ConnectWise Cybersecurity Management is a robust IT service management (ITSM) solution designed specifically for enhancing cybersecurity across organizations. This software offers a suite of tools to identify, monitor, and mitigate cyber risks in real-time. With features like cen...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#59

LogMeIn Rescue

Enterprise Remote Support as tough as you

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Overview

Some products earn credibility just by racking up numbers most competitors can't touch, and LogMeIn Rescue has that in spades, trusted for more than 1 billion remote sessions across customers like Geek Squad, Symantec, 3M, and GE. It's an enterprise remote support platform built...

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Free Trial14 Days Starting Price$109 Per month HeadquartersUnited States
#60

NinjaOne

🏆 SW Recommended

Automate the hardest parts of IT

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Overview

NinjaOne’s ITSM capabilities deliver unified ticketing, documentation, and endpoint management within a single, cloud-based platform. IT teams gain complete visibility into user devices, automate routine tasks, streamline incident, problem, and asset workflows, and perform remote...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#61

HCL SX

Unlock AI-driven Service Management for IT and Beyond

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Overview

IT Service Management (ITSM) tools are essential for enterprises to manage and deliver streamlined IT services to their employees and customers. ITSM tools can also be leveraged beyond IT teams by departments like HR and facilities to handle their workflows. By enhancing efficien...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersIndia
#62

ScriptRunner for Jira

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Overview

ScriptRunner for Jira is an advanced agile project management tools software designed to help teams enhance their collaboration and streamline project workflows. This powerful platform offers features such as automation, custom scripts, and reporting tools, enabling organizations...

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Free TrialAvailable Starting Price$10 Per user HeadquartersUnited Kingdom
#63

Matrix42 Service Management

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Overview

Trusted by 4,300+ organizations worldwide, Matrix42 Service Management is an end-to-end ITSM software that centralizes service requests, incident handling, change control, and asset management on a unified platform. With automation, self-service capabilities, and analytics, it he...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany
#64

IFS assyst

ESM Software for Streamlined Enterprise Operations

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Overview

Most service management platforms get built for IT and then awkwardly stretched to cover HR, facilities, and finance later. IFS assyst, IFS's enterprise service management platform, takes the wider view from the start, centralizing service requests and support functions across ev...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited Kingdom
#65

xMatters

Eliminate business disruptions through automation and AI

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Overview

xMatters is a dynamic communication platform that orchestrates intelligent alerting and incident response. It serves as a centralized hub, connecting teams and systems during critical events. With a user-friendly interface, xMatters enables swift collaboration by notifying the ri...

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Free TrialAvailable Starting Price$9 Per month HeadquartersUnited States
#66

USU IT Service Management

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Overview

USU IT Service Management is a powerful, AI-powered ITSM tool suite providing comprehensive tools for ticketing, incident management and problem resolution. With modular tools for incident, change, asset, catalog, and knowledge management, it enhances IT efficiency, governance, a...

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Free TrialAvailable Starting Price€30000 Per one-time HeadquartersGermany
#67

Electric AI

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Overview

Electric AI is a cutting-edge IT management software designed to streamline and automate IT operations for businesses. The platform provides a centralized hub for managing all aspects of IT support, from ticketing to asset management. With Electric AI, organizations can easily tr...

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Free TrialNA Starting Price$5000 Per user HeadquartersUnited States
#68

Deskpro

Your omnichannel helpdesk solution for efficient customer support, ticket management, and support collaboration.

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Deskpro is an all-encompassing helpdesk software designed to cater to the diverse needs of both small and large organizations. Its standout feature is the omnichannel support system, allowing seamless integration of communications from email, live chat, phone, and social media in...

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Free TrialAvailable Starting Price$29 Per month HeadquartersUnited Kingdom
#69

BigPanda

🏆 SW Recommended
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BigPanda is an advanced server management software designed to help organizations monitor and manage their IT infrastructure effectively. This platform provides comprehensive tools for identifying, diagnosing, and resolving IT incidents in real time, ensuring minimal downtime and...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#70

EZO AssetSonar

🏆 SW Recommended

Supercharge Your IT Assets, the Easy Way

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AssetSonar is a powerful asset tracking software designed to help organizations efficiently manage and track their physical assets throughout their lifecycle. This user-friendly platform provides real-time visibility into asset location, usage, and condition, enabling businesses...

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Free TrialAvailable Starting Price$69.99 Per user HeadquartersUnited States
#71

Consol CM/Helpdesk

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Consol CM/Helpdesk is a versatile help desk software solution designed to streamline customer support operations and enhance service delivery. It provides businesses with a centralized platform to manage customer inquiries, support tickets, and service requests. With Consol CM/He...

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Free TrialAvailable Starting Price€69 Per user HeadquartersGermany
#72

Startly

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Startly is a time and expense software designed to help businesses track employee time, manage expenses, and streamline invoicing. The platform allows users to log work hours, track project costs, and submit expense reports, ensuring accurate billing and compliance with company p...

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Free TrialAvailable Starting Price$10 Per user HeadquartersUnited States
#73

EZO

🏆 SW Recommended

Asset Intelligence, Reimagined

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EZOfficeInventory is a game-changing asset management tool that can transform the way you handle business resources. It allows seamless tracking of equipment and tools to monitor them effortlessly. This intuitive platform provides a centralized space that can offer real-time insi...

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Free Trial15 Days Starting Price$40 Per month HeadquartersUnited States
#74

Vantage DX

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Vantage DX is a comprehensive network monitoring software that provides real-time insights into the performance and security of your IT infrastructure. Designed for businesses of all sizes, it enables IT teams to monitor network traffic, device status, and application performance...

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Free TrialAvailable Starting Price$3300 Per user HeadquartersCanada
#75

Tempo Timesheets

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Tempo Timesheets is a comprehensive time tracking software designed to help organizations manage employee time and project costs effectively. This platform provides tools for tracking hours worked, managing timesheets, and generating reports, ensuring accurate payroll processing...

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Free TrialAvailable Starting Price$10 Per user HeadquartersUnited States

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