xMatters

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Eliminate business disruptions through automation and AI

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xMatters Evaluation Snapshot

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User RatingNot rated yet
Starting Price$9 / month
Free TrialAvailable
Free VersionNo
APIAvailable
DeploymentCloud Hosted
HeadquartersUnited States
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Product Overview

xMatters Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About xMatters

xMatters is a dynamic communication platform that orchestrates intelligent alerting and incident response. It serves as a centralized hub, connecting teams and systems during critical events. With a user-friendly interface, xMatters enables swift collaboration by notifying the right people at the right time. This versatile tool integrates seamlessly with various applications, automating communication workflows and reducing response times. xMatters empowers organizations to streamline incident resolution, enhancing overall operational efficiency. Its real-time tracking and reporting features provide insights for continuous improvement. From IT disruptions to operational hiccups, xMatters ensures that key stakeholders are informed and can take prompt action, minimizing the impact of disruptions on business continuity. In the realm of incident management, xMatters stands as a reliable ally, fostering a proactive and responsive environment.
Company xMatters
Founded 2000
Headquarters United States
Employees 1000+

Support

24x7 Support Email Phone Chat Knowledge Base

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted Web-Based iPhone Android Windows Mac

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 37 languages available
Albanian Arabic Bulgarian Catalan Chinese Croatian Czech Danish Dutch English Estonian Finnish German Greek Hebrew Hindi Hungarian Icelandic Italian Japanese Korean Latvian Lithuanian Macedonian Norwegian Polish Portuguese Romanian Russian Slovak Slovenian Spanish Swedish Thai Turkish Ukrainian Vietnamese
Industries Served 4 industries available
Financial Services Hospital & Health Care Information Technology & Services Retail
Category-Based Capabilities

xMatters Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Business Continuity Software 18 selected features Open category ↗
Monitoring Alerts/Notifications Disaster Recovery Backup and Recovery Risk Assessment Activity Dashboard Incident Management Policy Management Secure Data Storage Action Management Vulnerability Management Document Management Multi-Channel Communication Risk Management Emergency Notification Crisis Management Business Impact Analysis Compliance Management
ITSM Software 30 selected features Open category ↗
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
IT Management Software 29 selected features Open category ↗
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
Incident Management Software 15 selected features Open category ↗
Safety Incident Management Investigation Management On Call Scheduling Corrective and Preventive Actions (CAPA) Alerts/Notifications Disaster Recovery Task Management Workflow Management Incident Reporting Audit Trail OSHA Compliance Status Tracking Communications Management IT Incident Management Ticket Management
Website Monitoring Software 13 selected features Open category ↗
Real-Time Monitoring Transaction Monitoring Event Logs Visitor Tracking Uptime Reporting Availability Testing Real-Time Notifications Performance Metrics Activity Dashboard Alerts/Notifications Data Visualization FTP Monitoring Server Monitoring
Pricing Information

xMatters Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version NA
Payment Frequency Monthly Payment, Quote Based
Starter (Essential)
$9 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Frequently Asked Questions

xMatters FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

xMatters is a dynamic communication platform that orchestrates intelligent alerting and incident response. It serves as a centralized hub, connecting teams and systems during critical events. With a user-friendly interface, xMatters enables swift collaboration by notifying the right people at the right time. This versatile tool integrates seamlessly with various applications, automating communication workflows and reducing response times. xMatters empowers organizations to streamline incident resolution, enhancing overall operational efficiency. Its real-time tracking and reporting features provide insights for continuous improvement. From IT disruptions to operational hiccups, xMatters ensures that key stakeholders are informed and can take prompt action, minimizing the impact of disruptions on business continuity. In the realm of incident management, xMatters stands as a reliable ally, fostering a proactive and responsive environment.

  • No, xMatters does not offer a free version.

  • Yes, xMatters offers a free trial.

  • No, Credit Card details are not required for the xMatters trial.

  • xMatters offers the following pricing plans & packages:

    Starter (Essential)

    $9 Per Month

  • xMatters supports the following payment frequencies:

    • Monthly Payment , Quote Based

  • Yes, xMatters offers an API.

  • xMatters offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • xMatters offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • xMatters supports the following languages:
    • Albanian , Arabic , Bulgarian , Catalan , Chinese , Croatian , Czech , Danish , Dutch , English , Estonian , Finnish , German , Greek , Hebrew , Hindi , Hungarian , Icelandic , Italian , Japanese , Korean , Latvian , Lithuanian , Macedonian , Norwegian , Polish , Portuguese , Romanian , Russian , Slovak , Slovenian , Spanish , Swedish , Thai , Turkish , Ukrainian , Vietnamese

  • Following are the typical users of the xMatters:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • xMatters supports the following deployment:
    • Cloud Hosted

  • xMatters supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac
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