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Best Free ITSM software - Page 2

ITSM stands for IT service management, and free ITSM software solutions are online tools for managing all the operations related to the lifecycle of IT services within any organization. In today’s digital world, where every business, small to enterprise, depends on IT services to perform most of their routine operations, free ITSM tools are crucial now more than ever. They can be used for developing, designing, executing, supporting, managing, and maintaining diverse IT services. Free IT service management tools often include fundamental features, such as service catalog, alerts, inventory management, license management, activity tracking, messaging, access permissions, and more. Suppose you are looking for free and open source ITSM tools that cater to your explicit requirements. SofwareWorld has performed exclusive research and created a list of the best free ITSM software tools worldwide. Explore this exclusive list and compare the free tools to determine which one is best fit for your business needs:

Note: Most of the products listed in this Free ITSM software category offer free trial versions, though they have restrictions like timens limits, fixed number of users, or limited features. For more options and features, compare and evaluate all ITSM software to find the best fit for you.

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★★★★★4.6 average rating from 211 reviews
Last Updated: October 10, 2026
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Popular Picks in ITSM Software

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ServiceNow IT Service Management Logo

ServiceNow IT Service Management

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BMC Helix ITSM Logo

BMC Helix ITSM

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Complete Product Directory

List of Top Free ITSM software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free ITSM software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)
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Overview

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price ta...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States
#27

N-central

RMM Software Built to Manage at Scale

★★★★☆ 4.8 (1 Reviews)
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Overview

N-central is a powerful, scalable remote monitoring and management (RMM) platform designed for managed service providers (MSPs). It stands out for its ability to manage complex networks with thousands of endpoints efficiently. One of its key features is its deep network discovery...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#28

HaloPSA

All-in-One PSA Software for Service Providers

★★★★☆ 4.8 (1 Reviews)
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Overview

MSPs know this pattern well: sign up for a PSA, get billing tools, then find out asset management or advanced automation sits behind a higher tier you weren't expecting to pay for. HaloPSA was built specifically to break that habit, giving every capability, every agent, one publi...

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Free Trial30 Days Starting Price$69 Per month HeadquartersUnited Kingdom
#29

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
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Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#30

Aircall

🏆 SW Recommended

The ultimate integrated business phone system for sales and support teams.

★★★★☆ 4.6 (25 Reviews)
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Overview

Aircall is a cloud-based phone solution that helps teams manage inbound and outbound calls across sales and support without complex PBX systems. It lets organizations set up business phone lines quickly, route calls intelligently, and capture conversation insights in real time. W...

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Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States
#31

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)
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Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#32

GLPi

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

GLPi (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management software designed to optimize the management of IT assets and resources within organizations. This comprehensive platform offers tools for tracking hardware, software licenses, and network resources,...

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Free TrialAvailable Starting Price€19 Per month HeadquartersFrance
#33

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)
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Overview

OTRS is one of the most widely used IT service management platforms, designed to support modern IT departments with structured and compliant processes. It enables automated incident and request handling, asset management, change enablement, and onboarding workflows, helping teams...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany
#34

EV Service Manager

★★★★☆ 4.5 (1 Reviews)
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Overview

EasyVista Service Manager is an AI-powered ITSM software solution that revolutionizes your IT service delivery through their LLM-based automation, intelligent insights, and conversational capabilities. The platform has helped over 3000+ companies to accelerate their digital trans...

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Free TrialAvailable Starting Price$999 Per year HeadquartersUnited States
#35

ServicePRO

★★★★☆ 4.5 (1 Reviews)
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Overview

ServicePRO is a comprehensive Productivity Software designed to help businesses optimize their service delivery and improve operational efficiency. It offers tools for service management, work order tracking, and customer relationship management, enabling organizations to streaml...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#36

Naverisk

Slash your costs and simplify service delivery with a powerful, easy to use, all-in-one IT services automation suite.

★★★★☆ 4.5 (1 Reviews)
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Overview

Naverisk is a comprehensive remote support software designed specifically for managed service providers (MSPs) and IT teams to streamline their support operations. This powerful platform allows technicians to remotely access and manage devices from anywhere, ensuring timely suppo...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersNew Zealand
#37

Alemba Service Manager

IT Service Management

★★★★☆ 4.5 (1 Reviews)
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Overview

Backed by an extensive experience of 25+ years, Alemba Service Manager is a cloud-cased IT service management software empowering organizations to streamline and automate their IT operations. With its innovative feature management, change tracking and powerful analytics, this too...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersUnited Kingdom
#38

Caspio

🏆 SW Recommended

Build multi-user apps, workflows and dashboards with little to no code.

★★★★☆ 4.4 (2 Reviews)
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Overview

Caspio is a powerful no code application development platform that enables businesses to build custom database driven applications without writing code. Designed for speed, flexibility, and scalability, Caspio allows teams to create web apps that manage data, automate workflows,...

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Free Trial14 Days Starting Price₹7,300 Per month HeadquartersUnited States
#39

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)
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Overview

Managing support for one product is straightforward enough, managing it across several brands or client companies at once is where most help desk tools start to struggle. Vision Helpdesk built a specific answer to that second problem, Satellite Help Desk, which lets a business ru...

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Free Trial30 Days Starting Price$12 Per month HeadquartersIndia
#40

Forethought

AI-First Customer Support Automation Built on Your Data

★★★★☆ 4.4 (2 Reviews)
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Overview

Forethought is an enterprise-grade AI-powered customer support automation software designed to help organizations automate ticket resolution, optimize helpdesk workflows, and improve customer service efficiency. The platform uses advanced machine learning and predictive intellige...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#41

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)
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Overview

A valuable platform for ITSM initiatives, Jira Service Management facilitates the implementation of key service management platforms. By seamlessly integrating with collaborative practices and emphasizing ease of use, Jira Service Management is a strategic tool for IT teams looki...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia
#42

Spiceworks Cloud Help Desk

🏆 SW Recommended

Simplify IT Support. Keep Teams Productive, Wherever They Are.

★★★★☆ 4.3 (2 Reviews)
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Overview

Free IT tools usually come with a catch buried somewhere in the fine print. Spiceworks Cloud Help Desk doesn't really hide it, the catch is ads, and most users treat that as a fair trade for a genuinely capable ticketing system that costs nothing.It's built specifically for IT te...

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Free TrialNA Starting PriceFree HeadquartersUnited States
#43

IBM Maximo Application Suite

🏆 SW Recommended

Intelligent asset management, monitoring, predictive maintenance and reliability in a single platform.

★★★★☆ 4.0 (1 Reviews)
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Overview

IBM Maximo Application Suite is a comprehensive asset management solution. It helps manage the lifecycle of physical assets across various industries. The suite includes tools for maintenance, inventory, and work order management. It offers real-time insights into asset performan...

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Free Trial14 Days Starting Price$3,150 Per month HeadquartersUnited States
#44

Cherwell Service Management

🏆 SW Recommended

Enterprise Service Management Software

★★★★☆ 4.0 (1 Reviews)
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Overview

Cherwell Service Management software is a flexible IT service management software. Designed with a user-friendly interface, it streamlines IT workflows, making them more efficient and less complex. Its standout feature is the codeless design, allowing for easy customization witho...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#45

Track-It!

IT Help Desk Software and Ticketing System

★★★★☆ 4.0 (1 Reviews)
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Overview

Track-It! is a practical IT service management solution designed to support enterprise IT service and operations management. It supports asset tracking, knowledge management, incident and request management and reporting through a centralized interface. The tool assists IT teams...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#46

Halp

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Overview

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack...

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Free TrialAvailable Starting Price$15 Per month HeadquartersUnited States
#47

Zoho Assist

Enterprise-grade Remote Support and Unattended Remote Access Software

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Overview

Zoho Assist integrates seamlessly into IT Service Management by providing secure tools for remote incident resolution and device maintenance. IT teams can respond to service requests quickly, access unattended systems, and perform diagnostics remotely. Session records, authentica...

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Free Trial15 Days Starting Price₹480 Per month HeadquartersUnited States
#48

Panopta

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Overview

Panopta is a powerful network monitoring software designed to help businesses monitor the health, performance, and availability of their IT infrastructure. The platform provides real-time insights into network activity, including servers, applications, and devices, helping IT tea...

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Free TrialAvailable Starting Price$6 Per feautre HeadquartersUnited States
#49

Web Help Desk

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Overview

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient...

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Free TrialNA Starting Price$753 Per one-time HeadquartersUnited States
#50

BMC Helix Remedyforce

Modern, flexible, predictive service management for mid-size companies

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Overview

BMC Helix Remedyforce is a cloud-based IT service management tool developed to optimize service delivery in modern IT environments. Its integration with Salesforce offers a robust platform for managing IT services, incidents, and requests. This software excels in automating servi...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

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