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IT Service Management

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Alemba Service Manager Overview

Alemba Service Manager is an innovative IT service management (ITSM) software renowned for its agility and user-centric design. Tailored for complex enterprise environments, it excels in automating and streamlining IT service processes. A standout feature is its highly configurable interface, allowing for customization to specific organizational needs. The software integrates seamlessly with existing systems, facilitating efficient workflow management. It offers comprehensive modules for incident, problem, and change management, ensuring robust control over IT services. Alemba's self-service portal enhances user experience, enabling quick access to services and information. Its advanced reporting tools provide valuable insights for strategic decision-making. Ideal for dynamic IT landscapes, Alemba Service Manager effectively aligns IT services with business objectives, driving efficiency and innovation.
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Alemba Service Manager screenshot & Video

Contact Details

  • Vendor Name Alemba
  • Founded 2007
  • Location United Kingdom
  • Employees 101-500

Support

  • Email Email
  • Phone Phone
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Live Online Live Online
  • Webinar Webinar
  • Documentation Documentation
  • Videos Videos

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • On-Premise On-Premise
  • Web-Based Web-Based
  • Windows Windows
  • Mac Mac

Typical Customers

  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Education Management, Managed Service Provider (MSP), Retail

Alemba Service Manager Features

  • Service Catalog
  • Alerts/Escalation
  • Multi-Channel Communication
  • Configuration Management
  • Inventory Management
  • Approval Process Control
  • Contract/License Management
  • Asset Tracking
  • Prioritization
  • Activity Tracking
  • Change Management
  • Knowledge Base Management
  • Self Service Portal
  • Incident Management
  • Alerts/Notifications
  • Chat/Messaging
  • Project Management
  • SLA Management
  • Access Controls/Permissions
  • Problem Management
  • Availability Management
  • Support Ticket Management
  • Surveys & Feedback
  • Help Desk Management
  • Capacity Management
  • Release Management
  • Asset Lifecycle Management
  • Task Management
  • Audit Trail
  • Remote Access & Monitoring

Alemba Service Manager Pricing

Pricing Type

  • Pricing Type Contact Vendor

Preferred Currency

  • GBP (£) GBP (£)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • NA
Pricing Page  

Alemba Service Manager FAQs

  • No, Alemba Service Manager does not offer a free version.

  • Yes, Alemba Service Manager offers a free trial.

  • No, Credit Card details are not required for the Alemba Service Manager trial.

  • No, Alemba Service Manager does not offer an API.

  • Alemba Service Manager offers support with the following options:
    • Email , Phone , Knowledge Base

  • Alemba Service Manager offers training with the following options:
    • In-person , Webinar , Documentation

  • Following are the typical users of the Alemba Service Manager:
    • Large-Enterprise-Business

  • Alemba Service Manager supports the following deployment:
    • Cloud Hosted , Deployment Type

  • Alemba Service Manager supports the following devices and operating systems:
    • Web-Based , Windows