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Best Free Help Desk Software - Page 3

Free help desk software lets you turn customer emails, chats, and requests into organized tickets without paying a monthly fee. It's a great starting point for small teams who want to stop losing track of support requests in a crowded inbox.

Startups, small businesses, and lean IT teams are the ones who benefit most from a free ticketing system. Common use cases include tracking support tickets from one dashboard, assigning requests to the right person, keeping a record of customer conversations, and setting up a basic self-service help center, all without spending a rupee on software.

Not every "free" tool is actually free forever, though. Some offer a genuinely free plan with limits, others are open-source and free only if you're comfortable self-hosting, and a few advertise "free" but are really just a time-limited trial in disguise. At SoftwareWorld, we compare the best free help desk software honestly, so you know exactly what you're getting before you sign up, and can pick a free ticketing system that actually solves your support problem instead of creating a new one.

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★★★★★4.7 average rating from 241 reviews
Last Updated: October 15, 2026
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Complete Product Directory

List of Top Free Help Desk Software - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free Help Desk Software Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
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Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#52

Gmelius

Business Process Automation & Email Collaboration for Gmail

★★★★☆ 4.3 (2 Reviews)
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Overview

Gmelius is a collaborative email management and workflow automation platform that transforms Gmail into a shared workspace for teams without leaving the inbox. By turning individual Gmail accounts into a centralized hub, Gmelius enables sales, support, and operations teams to man...

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Free Trial7 Days Starting Price$24 Per month HeadquartersSwitzerland
#53

Gorgias

The Conversational AI platform for ecommerce.

★★★★☆ 4.0 (1 Reviews)
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Overview

Gorgias is an e-commerce help desk software that unifies email, live chat, social media, and SMS into one inbox. It offers deep Shopify integration, letting agents view orders, issue refunds, and manage returns without leaving the ticket. With automation and macros, support teams...

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Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States
#54

Track-It!

IT Help Desk Software and Ticketing System

★★★★☆ 4.0 (1 Reviews)
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Overview

Track-It! is a comprehensive IT help desk and asset management software designed for small to medium-sized businesses. The software's key strength lies in its robust ticketing system, which efficiently organizes and tracks IT support requests, ensuring timely resolution of issues...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#55

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

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Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#56

Oracle Fusion Cloud HCM

🏆 SW Recommended

Oracle Human Capital Management (HCM)

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Overview

Oracle Fusion Cloud HCM is a comprehensive human resource management software designed to streamline HR processes and enhance employee engagement. This cloud-based platform offers a wide range of features, including talent acquisition, performance management, and workforce planni...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#57

Oracle B2C Service

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Overview

Oracle B2C Service is a comprehensive help desk software designed to enhance customer support and engagement for businesses. This platform offers a suite of tools for managing customer interactions, tracking issues, and providing timely resolutions. With an intuitive interface, O...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#58

Halp

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Overview

Halp is a modern service desk software designed to streamline IT support and customer service operations for organizations of all sizes. The platform offers a conversational interface, allowing support teams to manage tickets directly within popular communication tools like Slack...

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Free TrialAvailable Starting Price$15 Per month HeadquartersUnited States
#59

Sprinklr Social

The undisputed leader in social media management

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Overview

Sprinklr Social is a sophisticated platform developed for large enterprises aiming to master customer experience management across digital channels. Its strength lies in offering an integrated suite for social media management, advertising, marketing, and customer care, all withi...

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Free Trial30 Days Starting Price$299 Per month HeadquartersUnited States
#60

Web Help Desk

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Overview

Web Help Desk is a comprehensive help desk software designed to streamline and enhance customer support operations for businesses of all sizes. The platform offers a robust suite of tools for ticket management, knowledge base creation, live chat, and reporting, ensuring efficient...

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Free TrialNA Starting Price$753 Per one-time HeadquartersUnited States
#61

Dameware

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Overview

Dameware is a powerful remote support software designed to help IT professionals manage and troubleshoot systems from anywhere. The platform offers a comprehensive suite of tools for remote access, system management, and technical support, ensuring efficient and effective resolut...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#62

Freshservice

🏆 SW Recommended

Modernize your service management instantly

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Overview

Freshservice is a cloud-based ITSM help desk software that helps IT teams manage incidents, assets, and change requests. It offers ticketing, a self-service portal, service catalog, and CMDB for asset tracking. With Freddy AI for routing and suggestions, IT teams resolve issues f...

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Free TrialAvailable Starting Price$15.89 Per month HeadquartersUnited States
#63

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Overview

Freshdesk is an AI-powered help desk software that centralizes customer support across email, chat, phone, and social media. It offers ticketing, automated routing, SLA management, and a knowledge base. With Freddy AI and real-time dashboards, support teams can respond faster and...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#64

RingCentral Contact Center

🏆 SW Recommended

Power the Voice of Your Business with AI

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Overview

RingCentral Contact Center is a cloud-based omnichannel help desk that manages customer interactions across voice, email, chat, and social media in one interface. It offers AI-powered virtual agents, intelligent routing, and real-time agent guidance. With CRM integrations and det...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#65

ManageEngine ServiceDesk Plus

🏆 SW Recommended

Design, automate, deliver, and manage critical IT and business services

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Overview

ServiceDesk Plus is an ITIL-aligned help desk software that manages tickets, incidents, and service requests for IT teams. It offers built-in asset management, CMDB, and automated workflows with business rules. With multi-channel ticketing, SLA tracking, and a self-service portal...

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Free TrialAvailable Starting Price$13 Per month HeadquartersUnited States
#66

ManageEngine ServiceDesk Plus MSP

Enterprise-grade PSA and ITSM platform, handcrafted for modern MSPs

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Overview

ManageEngine ServiceDesk Plus MSP centralizes ticketing, incident management, and problem tracking in one ITSM platform. It offers auto-assign routing, a self-service portal, and detailed reporting. IT teams get faster resolutions with customizable workflows and 24/7 support buil...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#67

ManageEngine SupportCenter Plus

Step up your customer support game with SupportCenter Plus Say goodbye to support-related woes

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Overview

ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base f...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#68

HxGN EAM

From microns to Mars

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HxGN EAM is a sophisticated asset tracking software designed to help organizations manage and optimize their asset lifecycle effectively. This platform provides comprehensive tools for tracking, monitoring, and maintaining assets, ensuring that organizations can maximize their in...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersSweden
#69

Intercom

🏆 SW Recommended

The only AI customer service solution you need

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Overview

Intercom is an AI-powered customer service platform that centralizes chat, email, voice, and social support in one workspace. It offers ticketing, a shared inbox, and the Fin AI Agent to resolve routine inquiries automatically. With Copilot for agents and a built-in knowledge bas...

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Free Trial14 Days Starting Price$39 Per month HeadquartersUnited States
#70

BeyondTrust Remote Support

🏆 SW Recommended

Secure Every Identity Across Every Environment

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BeyondTrust Remote Support is a powerful remote support software solution designed to enhance IT service delivery and improve customer support. This comprehensive platform enables support teams to troubleshoot issues, access remote devices, and provide assistance in real time, re...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#71

Vorex

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Overview

Vorex is a comprehensive project management software designed to facilitate collaboration and enhance productivity across teams. It offers features such as task management, time tracking, and resource allocation, allowing users to manage projects effectively from start to finish....

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Free TrialAvailable Starting Price$35 Per user HeadquartersUnited States
#72

Teamwork Desk

Finally, a help desk that turns client requests into profits

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Overview

Teamwork Desk is a help desk software that centralizes support tickets through a shared inbox, with automated routing and priority levels. It offers a knowledge base, customer portal, and collision detection for team collaboration. With deep Teamwork Projects integration, tickets...

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Free Trial30 Days Starting Price$9.50 Per month HeadquartersIreland
#73

Inbenta

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Overview

Inbenta is an AI-powered live chat software designed to improve customer service by automating responses and enhancing user interactions. Using natural language processing (NLP), Inbenta understands customer inquiries in real time and provides accurate, relevant responses. This r...

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Free TrialAvailable Starting Price$4000 Per user HeadquartersUnited States
#74

Mobile Service Cloud

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Mobile Service Cloud is a powerful help desk software designed to improve customer support and service delivery for businesses of all sizes. This platform offers a suite of features that help organizations manage customer inquiries, resolve issues, and track service requests in r...

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Free TrialAvailable Starting Price€35 Per user HeadquartersNetherlands
#75

N‑able MSP Manager

Ticketing and billing software to boost your growth

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N-able MSP Manager automatically converts service desk emails into standardized tickets, with intelligent routing and push notifications on status changes. It offers SLA tracking, macros for templated responses, and a centralized knowledge base. Technicians resolve issues faster...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

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