Best Free Help Desk Software - Page 5
Free help desk software lets you turn customer emails, chats, and requests into organized tickets without paying a monthly fee. It's a great starting point for small teams who want to stop losing track of support requests in a crowded inbox.
Startups, small businesses, and lean IT teams are the ones who benefit most from a free ticketing system. Common use cases include tracking support tickets from one dashboard, assigning requests to the right person, keeping a record of customer conversations, and setting up a basic self-service help center, all without spending a rupee on software.
Not every "free" tool is actually free forever, though. Some offer a genuinely free plan with limits, others are open-source and free only if you're comfortable self-hosting, and a few advertise "free" but are really just a time-limited trial in disguise. At SoftwareWorld, we compare the best free help desk software honestly, so you know exactly what you're getting before you sign up, and can pick a free ticketing system that actually solves your support problem instead of creating a new one.
- 4.7 avg. rating from 239 reviews
Last Updated: August 30, 2026
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229 Software
Popular Picks in Help Desk Software
Sponsor
List of Top Free Help Desk Software
Pricing Options
Features
Company Size
I'm looking for Help Desk Software that is:
Help Desk Software for Customer Support
Overview
Helprace is a comprehensive customer service solution tailored to enhance customer engagement and support efficiency. This platform integrates multiple support tools, including a help desk, a knowledge base, and community forums, into a single, user-friendly interface. Key features include a robust ticketing system that streamlines inquiries, ensuring prompt and organized responses to customer nee... Read more about Helprace
30 Days
Contact Vendor
United States
Overview
elevio is an innovative help desk software designed to help organizations manage customer support effectively. This platform offers a range of tools for ticket management, knowledge base creation, and reporting, ensuring efficient customer service operations. With elevio, users can easily track support requests, manage customer interactions, and analyze service metrics through an intuitive dashboa... Read more about elevio
Pricing
Starter
$99 Per Month
Available
$99 Per month
Denmark
Overview
Consol CM/Helpdesk is a versatile help desk software solution designed to streamline customer support operations and enhance service delivery. It provides businesses with a centralized platform to manage customer inquiries, support tickets, and service requests. With Consol CM/Helpdesk, businesses can efficiently track, prioritize, and resolve customer issues in real-time, ensuring a faster respon... Read more about Consol CM/Helpdesk
Pricing
ConSol CM Cloud Starter
€69 Per User
Available
€69 Per user
Germany
Overview
Startly is a time and expense software designed to help businesses track employee time, manage expenses, and streamline invoicing. The platform allows users to log work hours, track project costs, and submit expense reports, ensuring accurate billing and compliance with company policies. Startly includes features for timesheet management, mileage tracking, and receipt scanning, making it easy for ... Read more about Startly
Pricing
Basic
$10 Per User
Available
$10 Per user
United States
Overview
eDesk is a comprehensive customer service software designed to enhance support operations and improve customer satisfaction for organizations. This platform provides robust tools for managing customer inquiries, tracking support tickets, and optimizing communication. With its user-friendly interface, customer service teams can easily access customer data, manage support requests, and respond to in... Read more about eDesk
Pricing
Free forever
Contact Vendor
Available
Contact Vendor
Ireland
Overview
Ameyo FusionCX is an advanced auto dialer software designed to automate outbound calling and enhance the efficiency of contact centers and sales teams. The software utilizes intelligent dialing algorithms to automatically dial phone numbers, reducing manual efforts and eliminating the inefficiencies of traditional dialing methods. Ameyo’s FusionCX solution supports various dialing modes, includi... Read more about Ameyo FusionCX
Available
Contact Vendor
India
Overview
Tempo Timesheets is a comprehensive time tracking software designed to help organizations manage employee time and project costs effectively. This platform provides tools for tracking hours worked, managing timesheets, and generating reports, ensuring accurate payroll processing and resource allocation. Users can create project-based timesheets, allowing teams to monitor time spent on various task... Read more about Tempo Timesheets
Pricing
Timesheets Cloud
$10 Per User
Available
$10 Per user
United States
Overview
Tempo Cost Tracker is a powerful project management software that enables businesses to monitor and control project costs in real time. The platform allows project managers to track expenses, compare them to budgets, and make data-driven decisions to ensure that projects stay within financial limits. Tempo Cost Tracker integrates seamlessly with popular project management tools, such as Jira and T... Read more about Tempo Cost Tracker
Pricing
Basic
$10 Per Feature
Available
$10 Per feautre
United States
Overview
SmartITSM is IT service management software designed to streamline IT operations, automate workflows, and improve service delivery for organizations. The platform includes modules for incident management, change management, asset management, and service requests, helping IT teams deliver efficient and organized support. SmartITSM’s automation features reduce response times by routing tickets to ... Read more about SmartITSM
Pricing
All-in-One
€49 Per User
Available
€49 Per user
Germany
Conversational Customer Service Platform
Overview
Dixa is a customer service platform that streamlines support across multiple channels. It allows businesses to manage phone, email, chat, and messaging in one unified interface. Key features include a smart routing system to direct queries to the right agent and real-time performance metrics. Dixa's interface is user-friendly, focusing on efficiency. It offers integrations with CRM systems, enhanc... Read more about Dixa
Pricing
Essential
$39 Per Month
Available
$39 Per month
Denmark
The Best Solution To Support Customers & Employees
Overview
Mojo Helpdesk is a straightforward and effective tool designed to enhance customer support and manage internal helpdesk tasks. Perfect for businesses of all sizes, it simplifies tracking and resolving customer issues through an organized ticket management system. One of its standout features is the ability to automate responses to frequently asked questions, providing quick and consistent customer... Read more about Mojo Helpdesk
Pricing
TEAM
$12.6 Per Month
Available
$12.6 Per month
United States
SW Recommended
Overview
iTOP is a flexible help desk software designed to simplify IT service management and improve support efficiency. It allows IT teams to manage and resolve user requests effectively, providing tools for ticket creation, tracking, and prioritization. iTOP supports customizable workflows, allowing organizations to tailor the software to fit their unique support processes. With its knowledge base featu... Read more about iTOP
Popular Integrations
Pros
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Open-source foundation keeps licensing costs low for budget-conscious IT teams
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ITSM and CMDB are tightly integrated into one unified platform
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Handles complex infrastructure relationships with detailed dependency mapping
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Self-hosted deployment gives organizations full control over sensitive data
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Active community contributes regular extensions and plugins without extra fees
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Audit trails and change tracking satisfy compliance requirements without added modules
Cons
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Workflow configuration demands significant technical knowledge to get started
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Advanced features lean heavily toward IT specialists, limiting broader team use
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Reporting customization takes more effort than most modern ITSM tools expect
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Hosted cloud option feels secondary to the self-hosted experience
NA
Contact Vendor
France
Convert your visitors to happy customers
Overview
ClickDesk is a customer engagement platform that combines live chat, voice, video, and helpdesk functionality into a single browser-based solution. It allows businesses to interact with website visitors in real time while maintaining a structured system for follow-up and issue tracking. Instead of deploying separate chat software and support tools, teams can manage conversations, tickets, and cust... Read more about ClickDesk
Problem It Solves
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Disconnected Customer Conversations Across Multiple Support Channels
Core Use Cases
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Respond To Website Visitors Instantly
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Manage Support Tickets Efficiently
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Track Interaction History
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Convert Website Leads Into Customers
Target Users
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Customer Success Managers
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Business Owners
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Sales Representatives
Industry Fit
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E-Commerce
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Professional Services
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Customer Support
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SaaS
Key Features
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Live Chat And Visitor Monitoring
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Voice And Video Calling
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Integrated Helpdesk Ticketing
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Reporting Dashboards
USP
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Unified Live Chat Voice And Helpdesk Engagement Suite
Pricing
LITE
$14.99 Per Month
Pro
$24.99 Per Month
NA
$14.99 Per month
United States
Customer service software that covers all your business needs
Overview
HelpCrunch is a versatile customer communication platform designed to streamline interactions between businesses and their clients. This user-friendly software offers a variety of tools, including live chat, email marketing, and customer support automation, all integrated into one convenient interface. Its live chat feature allows for real-time conversations with customers, enhancing the customer ... Read more about HelpCrunch
Pricing
Basic
$12 Per Month
14 Days
$12 Per month
United States
Reimagining Contact Center Solutions
Overview
UJET is a cloud-based customer support software designed for modern businesses. It offers a platform for handling customer interactions across various channels like phone, chat, and in-app messaging. UJET's unique feature is its mobile SDK, allowing direct support within mobile apps. The software includes tools for call routing and management, ensuring efficient handling of customer queries. UJET ... Read more about UJET
Available
Contact Vendor
United States
Overview
atSpoke is a modern help desk software designed to enhance IT support and streamline internal communications within organizations. The platform provides a userfriendly interface for employees to submit support requests and track their status in real time. atSpoke utilizes artificial intelligence to automate ticket routing and responses, ensuring that inquiries are directed to the appropriate team ... Read more about atSpoke
Pricing
Basic
$3 Per User
Available
$3 Per user
United States
All-in-one Membership Software
Overview
Outseta is for early stage, software-as-a-service start-ups who are frustrated by the time, complexity, and costs involved in integrating multiple software solutions required to effectively run their businesses. Outseta is the only all-in-one platform integrating subscription billing, email marketing, support, CRM, and reporting tools that reduces costs, maintenance, and helps SaaS start-ups get ... Read more about Outseta
Pricing
Standard
$39 Per Month
7 Days
$39 Per month
United States
Overview
HelpOnClick is an advanced help desk software designed to enhance customer support and streamline issue resolution processes for organizations. With its intuitive interface, HelpOnClick enables users to manage support tickets, track customer inquiries, and provide timely assistance effectively. The platform offers robust reporting and analytics features, allowing businesses to monitor support perf... Read more about HelpOnClick
Available
Contact Vendor
United States
Overview
Intelligent Service Management is a comprehensive help desk software that simplifies and automates IT service management processes. It provides an all-in-one platform for incident tracking, service request management, and problem resolution, ensuring that IT support teams can handle issues efficiently. With a user-friendly interface, this software allows for streamlined ticketing, task prioritizat... Read more about Intelligent Service Management
Available
Contact Vendor
United States
Overview
Supremo Remote Desktop is an easy-to-use remote support software that enables businesses and IT professionals to provide remote assistance to clients and employees. The platform offers secure, encrypted connections, allowing users to access and control remote desktops, troubleshoot issues, and perform system maintenance from any location. Supremo is lightweight and doesn’t require installation, ... Read more about Supremo Remote Desktop
Pricing
Business
$199 Per Year
Available
$199 Per year
Italy
Overview
ControlHippo is a customer communications management software designed to help businesses deliver personalized, consistent, and timely communications across multiple channels. The platform offers tools for managing customer interactions via email, SMS, social media, and live chat, providing a unified view of customer communications. ControlHippo includes features for automating responses, segmenti... Read more about ControlHippo
Available
Contact Vendor
United States
Best Help Desk Software
Overview
HelpSpot is a user-friendly and efficient help desk software designed to streamline customer support processes for businesses of all sizes. Its most appreciable feature is the centralized ticket management system. This feature allows businesses to consolidate customer inquiries from various channels into a single, easily navigable interface. This system enables quick and effective resolution of cu... Read more about Helpspot
Pricing
3 Agents
$594 Per Year
Available
$594 Per year
United States
Overview
VIZOR IT Asset Management is an advanced help desk software designed to streamline IT service management and asset tracking for organizations. This platform offers tools for incident management, service request tracking, and asset inventory management, enabling IT teams to respond effectively to user needs. With its intuitive interface, VIZOR allows users to create and manage support tickets, moni... Read more about VIZOR IT Asset Management
Pricing
Basic
$2 Per User
Available
$2 Per user
United States
Overview
CloudCall is an advanced help desk software designed to enhance customer service through integrated communication tools. This platform provides comprehensive solutions for managing customer inquiries, tracking support tickets, and improving team collaboration seamlessly. With its user-friendly interface, help desk agents can easily manage calls, emails, and chat interactions from a single dashboar... Read more about CloudCall
Available
Contact Vendor
United Kingdom
Overview
Faveo Helpdesk is a robust help desk software solution designed to streamline customer support operations and enhance service delivery. It offers a comprehensive suite of tools for ticket management, including automated ticket routing, prioritization, and tracking, ensuring that customer inquiries are addressed promptly and efficiently. Faveo Helpdesk's intuitive interface allows support teams to ... Read more about Faveo Helpdesk
Available
Contact Vendor
India
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