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UJET

Reimagining Contact Center Solutions

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UJET Overview

UJET is a cloud-based customer support software designed for modern businesses. It offers a platform for handling customer interactions across various channels like phone, chat, and in-app messaging. UJET's unique feature is its mobile SDK, allowing direct support within mobile apps. The software includes tools for call routing and management, ensuring efficient handling of customer queries. UJET also supports integration with CRM systems, which helps in maintaining customer information seamlessly. The platform is equipped with real-time analytics, providing insights into customer interactions. Its interface is straightforward, aimed at improving the experience for both support agents and customers. UJET focuses on simplifying customer support processes without adding unnecessary complexity, catering to businesses seeking an efficient, multi-channel support solution.

Contact Details

  • UJET
  • 2015
  • United States
  • 101-500

Support

  • 27x7 Support
  • Phone

Training

  • In-person
  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

Chinese, Danish, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Spanish, Swedish

Industries

Financial Services, Hospital & Health Care, Hospitality, Leisure & Travel, Retail

UJET Features

  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking

UJET Pricing

Pricing Type

  • Contact Vendor

Preferred Currency

  • USD ($)

Free Trial

  • N/A

Free Version

  • N/A

Payment Frequency

  • N/A

UJET FAQ's

No, UJET does not offer a free version.

No, UJET does not offer any free trial.

No, Credit Card details are not required for the UJET trial.

No, UJET does not offer an API.

UJET offers support with the following options:

27x7 Support , Phone

UJET offers training with the following options:

In-person , Webinar , Documentation

UJET supports the following languages:

Chinese (Simplified) , Danish , English , Finnish , French , German , Italian , Japanese , Korean , Norwegian (Bokmal) , Portuguese , Spanish , Swedish

Following are the typical users of the UJET:

Small-Business , Midsize-Business , Large-Enterprise-Business

UJET supports the following deployment:

Cloud Hosted

UJET supports the following mobile devices:

Web-Based , iPhone , Android