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Software Comparison

LiveAgent vs UJET – Find the Best Fit for You

Trying to decide between LiveAgent and UJET? Both are industry-leading solutions, but which one is the best fit for your business? In this detailed comparison, we evaluate their features, pricing, ease of use, and customer support to help you make an informed choice. Whether you need advanced automation, better scalability, or user-friendly interfaces, this guide breaks down everything you need to know to select the right software for your needs.

LiveAgent vs UJET at a Glance

Review the essentials before exploring the full comparison.
In-Depth Comparison

In-Depth Comparison of LiveAgent and UJET

Compare ratings, pricing, descriptions, buyer fit, integrations, category features, product details, alternatives, and SoftwareWorld’s final conclusion with LiveAgent on the left and UJET on the right.

Overview

Compare LiveAgent and UJET Side by Side

See ratings, free-trial availability, starting price, and a short description for each product in two dedicated columns.

LiveAgent logo

LiveAgent

Software

Visit Website

Review & Ratings

4.9 20 Reviews

Free Trial & Starting Price

Free Trial30 Days
Starting Price$15 / month

Description

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and...

Read more about LiveAgent
UJET logo

UJET

Software

Visit Website

Review & Ratings

No approved reviews yet. Be the first to review

Free Trial & Starting Price

Free TrialAvailable
Starting PriceContact Vendor

Description

UJET is a cloud-based customer support software designed for modern businesses. It offers a platform for handling customer interactions across various channels like phone, chat, and in-app messaging. UJET's unique...

Read more about UJET
Shared Categories

Compare Category Features

Open any shared category to compare the features selected under that category for both products.

All categories start closed for easier scanning.
Customer Service Software Compare features selected under Customer Service Software for both products. Open comparison

Features shown here belong only to the Customer Service Software category.

Feature LiveAgent UJET
Performance Metrics Listed Listed
Appointment Management Listed Listed
Real Time Notifications Listed Listed
Customer Segmentation Listed Listed
Employee Management Listed Listed
Queue Management Listed Listed
Virtual Assistant Listed Listed
Customer History Listed Listed
Call Routing Listed Listed
SMS Messaging Listed Listed
Email Management Listed Listed
Voice Mail Listed Listed
Call Center Management Listed Listed
Knowledge Base Management Listed Listed
Multi-Channel Communication Listed Listed
Live Chat Listed Listed
Activity Tracking Listed Listed
Self Service Portal Listed Listed
Alerts/Escalation Listed Listed
Auto-Responders Listed Listed
Support Ticket Management Listed Listed
Engagement Tracking Listed Listed
Surveys & Feedback Listed Listed
Social Media Integration Listed Listed
Contact Management Listed Listed
Artificial Intelligence Not listed Not listed
View Customer Service Software
Help Desk Software Compare features selected under Help Desk Software for both products. Open comparison

Features shown here belong only to the Help Desk Software category.

Feature LiveAgent UJET
Automated Routing Listed Listed
Call Center Management Listed Listed
Real-Time Chat Listed Listed
Performance Metrics Listed Listed
Customer Database Listed Listed
Self Service Portal Listed Listed
SLA Management Listed Listed
CRM Listed Listed
Real Time Notifications Listed Listed
Multi-Channel Communication Listed Listed
Support Ticket Management Listed Listed
Surveys & Feedback Listed Listed
Document Storage Listed Listed
Social Media Integration Listed Listed
Alerts/Escalation Listed Listed
Prioritization Listed Listed
Workflow Configuration Listed Listed
Ticket Management Listed Listed
Reporting/Analytics Listed Listed
Access Controls/Permissions Listed Listed
IT Asset Management Listed Listed
Email Management Listed Listed
Customer History Listed Listed
Interaction Tracking Listed Listed
Knowledge Base Management Listed Listed
Remote Access/Control Listed Listed
Artificial Intelligence Not listed Not listed
View Help Desk Software
Call Center Software Compare features selected under Call Center Software for both products. Open comparison

Features shown here belong only to the Call Center Software category.

Feature LiveAgent UJET
Call Recording Listed Listed
Computer Telephony Integration Listed Listed
Call Routing Listed Listed
Call Monitoring Listed Listed
Call Logging Listed Listed
Call Center Management Listed Listed
Activity Dashboard Listed Listed
Call Tracking Listed Listed
Callback Scheduling Listed Listed
Progressive Dialer Listed Listed
Manual Dialer Listed Listed
Call Transfer Listed Listed
Voice Mail Listed Listed
Contact Management Listed Listed
Inbound Call Center Listed Listed
Chat/Messaging Listed Listed
Outbound Call Center Listed Listed
Alerts/Escalation Listed Listed
CRM Listed Listed
Multi-Channel Communication Listed Listed
IVR/Voice Recognition Listed Listed
Call Scripting Listed Listed
Caller ID Listed Listed
Automatic Call Distribution Listed Listed
Queue Management Listed Listed
Call Reporting Listed Listed
Auto-Dialer Listed Listed
Blended Call Center Listed Listed
Predictive Dialer Listed Listed
Interaction Tracking Listed Listed
Artificial Intelligence Not listed Not listed
View Call Center Software
Live Chat Software Compare features selected under Live Chat Software for both products. Open comparison

Features shown here belong only to the Live Chat Software category.

Feature LiveAgent UJET
Transfers/Routing Listed Listed
Document Storage Listed Listed
Mobile Access Listed Listed
Search/Filter Listed Listed
Single Sign On Listed Listed
Support Ticket Management Listed Listed
Screen Sharing Listed Listed
Reporting/Analytics Listed Listed
Proactive Chat Listed Listed
Auto-Responders Listed Listed
Multi-Channel Communication Listed Listed
Real Time Notifications Listed Listed
Offline Form Listed Listed
Collaboration Tools Listed Listed
CRM Listed Listed
Interaction Tracking Listed Listed
Transcripts/Chat History Listed Listed
Contact Management Listed Listed
Geotargeting Listed Listed
Chat/Messaging Listed Listed
File Sharing Listed Listed
Canned Responses Listed Listed
Email Management Listed Listed
Surveys & Feedback Listed Listed
Artificial Intelligence Not listed Not listed
View Live Chat Software
Customer Engagement Software Compare features selected under Customer Engagement Software for both products. Open comparison

Features shown here belong only to the Customer Engagement Software category.

Feature LiveAgent UJET
Churn Management Listed Listed
Engagement Tracking Listed Listed
Email Management Listed Listed
Social Media Integration Listed Listed
CRM Listed Listed
Multi-Language Listed Listed
Real Time Analytics Listed Listed
Campaign Management Listed Listed
Content Management Listed Listed
Event Triggered Actions Listed Listed
Feedback Management Listed Listed
Multi-Channel Communication Listed Listed
Customer Database Listed Listed
Surveys & Feedback Listed Listed
Customer Experience Management Listed Listed
Communication Management Listed Listed
Live Chat Listed Listed
Customer Segmentation Listed Listed
Visual Analytics Listed Listed
Customer History Listed Listed
Customer Portal Listed Listed
Sentiment Analysis Listed Listed
Artificial Intelligence Not listed Not listed
View Customer Engagement Software
Call Recording Software Compare features selected under Call Recording Software for both products. Open comparison

Features shown here belong only to the Call Recording Software category.

Feature LiveAgent UJET
Interaction Tracking Listed Listed
Call Tagging Listed Listed
Computer Telephony Integration Listed Listed
Call Monitoring Listed Listed
Automatic Call Distribution Listed Listed
File Transfer Listed Listed
IVR/Voice Recognition Listed Listed
Performance Metrics Listed Listed
Recording Listed Listed
Event Triggered Actions Listed Listed
Activity Dashboard Listed Listed
Contact Management Listed Listed
Scheduled Recording Listed Listed
Voice Mail Listed Listed
Call Transcription Listed Listed
Reporting & Statistics Listed Listed
Call Center Management Listed Listed
Auto-Dialer Listed Listed
Artificial Intelligence Not listed Not listed
View Call Recording Software
Contact Center Software Compare features selected under Contact Center Software for both products. Open comparison

Features shown here belong only to the Contact Center Software category.

Feature LiveAgent UJET
Automated Routing Listed Listed
Quality Management Listed Listed
Queue Management Listed Listed
IVR/Voice Recognition Listed Listed
Computer Telephony Integration Listed Listed
Collaboration Tools Listed Listed
Agent Interface Listed Listed
Chatbot Listed Listed
Auto-Dialer Listed Listed
Reporting/Analytics Listed Listed
Workforce Management Listed Listed
Artificial Intelligence Not listed Not listed
View Contact Center Software
Customer Communications Management Software Compare features selected under Customer Communications Management Software for both products. Open comparison

Features shown here belong only to the Customer Communications Management Software category.

Feature LiveAgent UJET
Template Management Listed Listed
Workflow Management Listed Listed
Third-Party Integrations Listed Listed
CRM Listed Listed
Interaction Tracking Listed Listed
Content Management Listed Listed
Activity Dashboard Listed Listed
On-Demand Communications Listed Listed
Personalization Listed Listed
Multi-Channel Communication Listed Listed
Interactive Content Listed Listed
Video Support Listed Listed
Customer Database Listed Listed
Chat/Messaging Listed Listed
Reporting & Statistics Listed Listed
Batch Communications Listed Listed
Customer History Listed Listed
Alerts/Notifications Listed Listed
Feedback Management Listed Listed
Artificial Intelligence Not listed Not listed
View Customer Communications Management Software
Customer Experience Software Compare features selected under Customer Experience Software for both products. Open comparison

Features shown here belong only to the Customer Experience Software category.

Feature LiveAgent UJET
Surveys & Feedback Listed Listed
Dashboard Listed Listed
Data Visualization Listed Listed
Text Analysis Listed Listed
Reporting/Analytics Listed Listed
Customer Segmentation Listed Listed
Negative Feedback Management Listed Listed
Engagement Tracking Listed Listed
Real-Time Notifications Listed Listed
Knowledge Management Listed Listed
Customizable Templates Listed Listed
Customizable Fields Listed Listed
Survey/Poll Management Listed Listed
Feedback Management Listed Listed
Customizable Forms Listed Listed
Multi-Channel Data Collection Listed Listed
NPS Survey Structure Listed Listed
Artificial Intelligence Not listed Not listed
View Customer Experience Software
IVR Software Compare features selected under IVR Software for both products. Open comparison

Features shown here belong only to the IVR Software category.

Feature LiveAgent UJET
Call Center Management Listed Listed
Call Routing Listed Listed
Voice Mail Listed Listed
Text to Speech Listed Listed
Call Recording Listed Listed
Call Logging Listed Listed
Survey/Poll Management Listed Listed
Callback Scheduling Listed Listed
Phone Key Input Listed Listed
Reporting & Statistics Listed Listed
IVR/Voice Recognition Listed Listed
Caller ID Listed Listed
Campaign Management Listed Listed
Call Disposition Listed Listed
Call Monitoring Listed Listed
Auto-Dialer Listed Listed
Multi-Channel Communication Listed Listed
Multiple Scripts Listed Listed
Automatic Call Distribution Listed Listed
Computer Telephony Integration Listed Listed
Voice Customization Listed Listed
Real-Time Monitoring Listed Listed
Pre-recorded Messages Listed Listed
Artificial Intelligence Not listed Not listed
View IVR Software
Customer Support Software Compare features selected under Customer Support Software for both products. Open comparison

Features shown here belong only to the Customer Support Software category.

Feature LiveAgent UJET
Queue Management Listed Listed
Email Management Listed Listed
Service Level Agreement (SLA) Management Listed Listed
CRM Listed Listed
Live Chat Listed Listed
Knowledge Base Management Listed Listed
Customer Database Listed Listed
Reporting/Analytics Listed Listed
Multi-Channel Communication Listed Listed
Inventory Management Listed Listed
Chatbot Listed Listed
Artificial Intelligence Not listed Not listed
View Customer Support Software
Product Details

Product Details and Support

Compare deployment, device support, pricing model, support channels, and target company size for both products.

LiveAgent logo

LiveAgent

Deployment
Cloud Hosted On-Premise
Devices Supported
Web-Based IPhone Android Windows Linux
Pricing Model
Flat Rate
Support
24x7 Support Email Phone Chat Knowledge Base
Target Company Size
Self-Employed Small-Business Midsize-Business Large-Enterprise-Business
UJET logo

UJET

Deployment
Cloud Hosted
Devices Supported
Web-Based IPhone Android
Pricing Model
Contact Vendor
Support
24x7 Support Phone
Target Company Size
Small-Business Midsize-Business Large-Enterprise-Business
Alternatives

Explore Alternatives Before You Decide

Explore alternatives to LiveAgent and UJET before making a final choice.

UJET Alternatives

Explore other software products that buyers may consider instead of UJET.

View UJET Alternatives
SoftwareWorld Conclusion

FAQs About LiveAgent vs UJET

What’s the final conclusion from SoftwareWorld on LiveAgent vs UJET? +
In conclusion, both LiveAgent and UJET offer robust customer support solutions, each catering to different business needs. LiveAgent excels with its comprehensive ticketing system and multi-channel support, making it ideal for businesses seeking an all-in-one platform. Conversely, UJET stands out with its focus on mobile-first customer interactions and advanced analytics, appealing to companies prioritizing modern communication methods. Ultimately, the choice between the two depends on specific organizational requirements, budget, and the desired customer experience.
Why Trust SoftwareWorld

Why Buyers Can Trust This Comparison

This comparison brings public profile information, category-specific feature selections, review visibility, and clearly labeled sponsored placements together in a structured format so you can evaluate both products with confidence.

Consistent side-by-side structure

Each section keeps LiveAgent and UJET in clearly separated columns so you can compare equivalent information without losing context.

Category-aware feature comparison

Shared categories open into their own feature comparisons, helping you review use-case-specific capabilities rather than only broad product claims.

Clear separation from sponsored placements

Sponsored products stay outside the detailed comparison, and paid placements are clearly labeled so the core comparison remains focused on LiveAgent and UJET.

Helpful onward paths

Profile pages, category pages, integrations, and alternatives are linked throughout the page so you can continue your research from the same comparison.

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