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Conversational Customer Service Platform

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Dixa Overview

Dixa is a customer service platform that streamlines support across multiple channels. It allows businesses to manage phone, email, chat, and messaging in one unified interface. Key features include a smart routing system to direct queries to the right agent and real-time performance metrics. Dixa's interface is user-friendly, focusing on efficiency. It offers integrations with CRM systems, enhancing customer interactions. The platform also supports customization, adapting to different business needs. Dixa's cloud-based nature ensures flexibility and scalability. Its live chat functionality enhances instant customer support. With tools for collaboration among team members, Dixa aids in providing cohesive customer service. The software is designed to be straightforward, catering to a wide range of users without complexity.

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Dixa Screenshot & Video

Contact Details

  • Vendor Name Dixa
  • Founded 2015
  • Location Denmark
  • Employees 101-500

Support

  • 24x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat
  • Knowledge Base Knowledge Base

Training

  • In-person In-person
  • Webinar Webinar
  • Documentation Documentation

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Languages Supported

Arabic, Chinese, Danish, Dutch, English, French, German, Italian, Japanese, Korean, Romanian, Russian, Spanish, Swedish, Thai, Turkish

Industries

Information Services

Dixa Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control
  • Call Recording
  • Computer Telephony Integration
  • Call Routing
  • Call Monitoring
  • Call Logging
  • Call Center Management
  • Activity Dashboard
  • Call Tracking
  • Callback Scheduling
  • Progressive Dialer
  • Manual Dialer
  • Call Transfer
  • Voice Mail
  • Contact Management
  • Inbound Call Center
  • Chat/Messaging
  • Outbound Call Center
  • Alerts/Escalation
  • CRM
  • Multi-Channel Communication
  • IVR/Voice Recognition
  • Call Scripting
  • Caller ID
  • Automatic Call Distribution
  • Queue Management
  • Call Reporting
  • Auto-Dialer
  • Blended Call Center
  • Predictive Dialer
  • Interaction Tracking
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

Dixa Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial Available

Free Version

  • NA

Payment Frequency

  • Annual Subscription Annual Subscription
Pricing Page  

Plans & Packages

Essential

$39 Per Month

Dixa FAQs

  • No, Dixa does not offer a free version.

  • Yes, Dixa offers a free trial.

  • No, Credit Card details are not required for the Dixa trial.

  • Dixa offers the following pricing plans & packages:

    Essential

    $39 Per Month

  • Dixa supports the following payment frequencies:

    • Annual Subscription

  • No, Dixa does not offer an API.

  • Dixa offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base

  • Dixa offers training with the following options:
    • In-person , Webinar , Documentation

  • Dixa supports the following languages:
    • Arabic , Chinese , Danish , Dutch , English , French , German , Italian , Japanese , Korean , Romanian , Russian , Spanish , Swedish , Thai , Turkish

  • Following are the typical users of the Dixa:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Dixa supports the following deployment:
    • Cloud Hosted

  • Dixa supports the following devices and operating systems:
    • Web-Based