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Live chat and support software

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ClickDesk Overview

ClickDesk is a user-friendly software tool designed to enhance customer support and online communication for businesses. It combines several key features: live chat, helpdesk, voice and video chat, and social media integration. This combination allows companies to manage customer interactions more effectively. Live chat functionality enables real-time text conversations on websites to offer immediate assistance to visitors. The helpdesk feature helps organize and track customer queries to ensure no request is overlooked. Voice and video chat options add a personal touch, allowing for more in-depth conversations. Social media integration is a standout feature that enables businesses to connect with customers through popular platforms like Facebook and Twitter. This makes ClickDesk a versatile tool for businesses aiming to improve their customer service and online presence.
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ClickDesk screenshot & Video

Contact Details

  • Vendor Name ClickDesk
  • Founded 2011
  • Location United States
  • Employees 11-50

Support

  • 27x7 Support 24x7 Support
  • Email Email
  • Phone Phone
  • Chat Chat

Training

  • NA

Licensing & Deployment

  • Proprietary Proprietary
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based

Typical Customers

  • Self-Employed Self-Employed
  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

English

Industries

Information Technology & Services

ClickDesk Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Transfers/Routing
  • Document Storage
  • Mobile Access
  • Search/Filter
  • Single Sign On
  • Support Ticket Management
  • Screen Sharing
  • Reporting/Analytics
  • Proactive Chat
  • Auto-Responders
  • Multi-Channel Communication
  • Real Time Notifications
  • Offline Form
  • Collaboration Tools
  • CRM
  • Interaction Tracking
  • Transcripts/Chat History
  • Contact Management
  • Geotargeting
  • Chat/Messaging
  • File Sharing
  • Canned Responses
  • Email Management
  • Surveys & Feedback

ClickDesk Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • NA

Free Version

  • Yes Yes

Payment Frequency

  • Annual Subscription Annual Subscription
  • Monthly Payment Monthly Payment
Pricing Page  

Plans & Packages

LITE

$14.99 Per Month

ClickDesk FAQs

  • Yes, ClickDesk offers a free version.

  • No, ClickDesk does not offer any free trial.

  • No, Credit Card details are not required for the ClickDesk trial.

  • ClickDesk offers the following pricing plans & packages:

    Starting Plan:

    $14.99 Per Month

  • ClickDesk supports the following payment frequencies:

    • Annual Subscription , Monthly Payment

  • No, ClickDesk does not offer an API.

  • ClickDesk offers support with the following options:
    • 27x7 Support , Email , Phone , Chat

  • ClickDesk supports the following languages:
    • English

  • Following are the typical users of the ClickDesk:
    • Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

  • ClickDesk supports the following deployment:
    • Cloud Hosted

  • ClickDesk supports the following devices and operating systems:
    • Web-Based