iTOP

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SoftwareWorld Editorial Review

Why SoftwareWorld Chooses iTOP

"IT teams that need a structured way to handle service requests and incidents often find iTOP a practical choice. It supports IT service management without requiring expensive licensing, which makes it appealing for organizations watching their budgets. Teams can track tickets, manage assets, and keep service processes organized in one place. However, businesses looking for a more polished interface or quick setup may find the initial configuration process takes more time than expected."
SoftwareWorld Review Team
SoftwareWorld Highly Recommended 2026
Decision Snapshot

iTOP Evaluation Snapshot

Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.

User RatingNot rated yet
Starting PriceContact Vendor
Free TrialNot specified
Free VersionYes
APINot specified
DeploymentCloud Hosted, Deployment Type
HeadquartersFrance
✎
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Product Overview

iTOP Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About iTOP

iTOP is a flexible help desk software designed to simplify IT service management and improve support efficiency. It allows IT teams to manage and resolve user requests effectively, providing tools for ticket creation, tracking, and prioritization. iTOP supports customizable workflows, allowing organizations to tailor the software to fit their unique support processes. With its knowledge base feature, iTOP enables teams to document solutions, promoting faster issue resolution and reducing repetitive inquiries. The software’s reporting and analytics capabilities provide insights into team performance and help identify areas for improvement. iTOP also includes asset management features, helping IT teams keep track of equipment and software within the organization. Ideal for companies of all sizes, iTOP streamlines support operations, enhances productivity, and ensures a better experience for end-users, making it a valuable tool for efficient IT service management.
Company Combodo
Founded NA
Headquarters France
Employees NA

Support

Email Phone Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based Windows Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 1 language available
English
Industries Served 5 industries available
Alternative Medicine Computer Software Financial Services Information Technology & Services Internet

Why Choose iTOP

Pros

  • Pros Open-source foundation keeps licensing costs low for budget-conscious IT teams
  • Pros ITSM and CMDB are tightly integrated into one unified platform
  • Pros Handles complex infrastructure relationships with detailed dependency mapping
  • Pros Self-hosted deployment gives organizations full control over sensitive data
  • Pros Active community contributes regular extensions and plugins without extra fees
  • Pros Audit trails and change tracking satisfy compliance requirements without added modules

Cons

  • Cons Workflow configuration demands significant technical knowledge to get started
  • Cons Advanced features lean heavily toward IT specialists, limiting broader team use
  • Cons Reporting customization takes more effort than most modern ITSM tools expect
  • Cons Hosted cloud option feels secondary to the self-hosted experience
Strengths and Limitations

iTOP Pros & Cons

Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.

+

Pros

  • Open-source foundation keeps licensing costs low for budget-conscious IT teams
  • ITSM and CMDB are tightly integrated into one unified platform
  • Handles complex infrastructure relationships with detailed dependency mapping
  • Self-hosted deployment gives organizations full control over sensitive data
  • Active community contributes regular extensions and plugins without extra fees
  • Audit trails and change tracking satisfy compliance requirements without added modules
!

Cons

  • Workflow configuration demands significant technical knowledge to get started
  • Advanced features lean heavily toward IT specialists, limiting broader team use
  • Reporting customization takes more effort than most modern ITSM tools expect
  • Hosted cloud option feels secondary to the self-hosted experience
Category-Based Capabilities

iTOP Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing Call Center Management Real-Time Chat Performance Metrics Customer Database Self Service Portal SLA Management CRM Real Time Notifications Multi-Channel Communication Support Ticket Management Surveys & Feedback Document Storage Social Media Integration Alerts/Escalation Prioritization Workflow Configuration Ticket Management Reporting/Analytics Access Controls/Permissions IT Asset Management Email Management Customer History Interaction Tracking Knowledge Base Management Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog Alerts/Escalation Multi-Channel Communication Configuration Management Inventory Management Approval Process Control Contract/License Management Asset Tracking Prioritization Activity Tracking Change Management Knowledge Base Management Self Service Portal Incident Management Alerts/Notifications Chat/Messaging Project Management SLA Management Access Controls/Permissions Problem Management Availability Management Support Ticket Management Surveys & Feedback Help Desk Management Capacity Management Release Management Asset Lifecycle Management Task Management Audit Trail Remote Access & Monitoring
IT Management Software 29 selected features Open category ↗ ⌄
Change Management SLA Management Activity Tracking Knowledge Management Dashboard Audit Management Self Service Portal Patch Management Capacity Management Configuration Management License Management Alerts/Notifications Inventory Management Compliance Management Remote Access/Control Server Monitoring Event Logs Task Management Incident Management SSL Security Audit Trail Access Controls/Permissions Ticket Management Maintenance Scheduling Chat/Messaging Issue Auditing IT Asset Tracking IT Risk Management Network Security
CMDB Software 19 selected features Open category ↗ ⌄
Change Management Performance Monitoring Contract/License Management Device Auto Discovery API IT Asset Management Data Visualization Impact Management Service Level Agreement (SLA) Management License Management Relationship Mapping Inventory Management Configuration Management Compliance Management Knowledge Base Management Workflow Management Asset Lifecycle Management Prioritization IT Asset Tracking
Incident Management Software 15 selected features Open category ↗ ⌄
Safety Incident Management Investigation Management On Call Scheduling Corrective and Preventive Actions (CAPA) Alerts/Notifications Disaster Recovery Task Management Workflow Management Incident Reporting Audit Trail OSHA Compliance Status Tracking Communications Management IT Incident Management Ticket Management
IT Service Software 19 selected features Open category ↗ ⌄
Release Management Contract/License Management Knowledge Management Activity Dashboard Self Service Portal Workflow Management Service Catalog Third-Party Integrations Configuration Management Alerts/Notifications Inventory Management Change Management Problem Management Compliance Management Task Management Support Ticket Management Real-Time Monitoring Resource Allocation & Planning Service Request Management
Connected Applications

iTOP Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 10 integrations
Pricing Information

iTOP Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Contact Vendor
Preferred Currency EUR (€)
Free Trial NA
Free Version Yes
Payment Frequency NA
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Frequently Asked Questions

iTOP FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

iTOP is a flexible help desk software designed to simplify IT service management and improve support efficiency. It allows IT teams to manage and resolve user requests effectively, providing tools for ticket creation, tracking, and prioritization. iTOP supports customizable workflows, allowing organizations to tailor the software to fit their unique support processes. With its knowledge base feature, iTOP enables teams to document solutions, promoting faster issue resolution and reducing repetitive inquiries. The software’s reporting and analytics capabilities provide insights into team performance and help identify areas for improvement. iTOP also includes asset management features, helping IT teams keep track of equipment and software within the organization. Ideal for companies of all sizes, iTOP streamlines support operations, enhances productivity, and ensures a better experience for end-users, making it a valuable tool for efficient IT service management.

  • Yes, iTOP offers a free version.

  • Yes, iTOP offers a free trial.

  • No, Credit Card details are not required for the iTOP trial.

  • No, iTOP does not offer an API.

  • iTOP can be integrated with the following applications:

    • ServiceNow , Jira , Grafana Labs , OTRS , ServiceNow , System Center , GLPi , Zabbix , Elastic Stack , Prometheus Platform , Ansible Automation Platform , ServiceNow , jira

  • iTOP offers support with the following options:
    • Email , Phone , Knowledge Base , FAQs/Forum

  • iTOP offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • iTOP supports the following languages:
    • English

  • Following are the typical users of the iTOP:
    • Self-Employed , Small-Business , Midsize-Business

  • iTOP supports the following deployment:
    • Cloud Hosted , On-Premise

  • iTOP supports the following devices and operating systems:
    • Web-Based , Windows , Linux
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