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Best Free Help Desk Software - Page 2

Free help desk software lets you turn customer emails, chats, and requests into organized tickets without paying a monthly fee. It's a great starting point for small teams who want to stop losing track of support requests in a crowded inbox.

Startups, small businesses, and lean IT teams are the ones who benefit most from a free ticketing system. Common use cases include tracking support tickets from one dashboard, assigning requests to the right person, keeping a record of customer conversations, and setting up a basic self-service help center, all without spending a rupee on software.

Not every "free" tool is actually free forever, though. Some offer a genuinely free plan with limits, others are open-source and free only if you're comfortable self-hosting, and a few advertise "free" but are really just a time-limited trial in disguise. At SoftwareWorld, we compare the best free help desk software honestly, so you know exactly what you're getting before you sign up, and can pick a free ticketing system that actually solves your support problem instead of creating a new one.

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★★★★★4.7 average rating from 241 reviews
Last Updated: October 15, 2026
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Complete Product Directory

List of Top Free Help Desk Software - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Best Free Help Desk Software Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)
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Overview

LiveAgent is a multichannel help desk software that combines email, live chat, phone, and social media into one shared team inbox. It offers ticket management, a knowledge base, and a built-in call center with IVR. With automation rules and AI chatbot handover, teams resolve cust...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia
#27

SysAid

🏆 SW Recommended

You didn’t sign up to reset passwords all day.

★★★★☆ 4.8 (4 Reviews)
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Overview

SysAid is an AI-powered ITSM help desk combining ticket management, incident resolution, and asset tracking with CMDB links. It offers a self-service portal, workflow automation, and agentic AI to resolve requests autonomously. With customizable routing rules and reporting dashbo...

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Free TrialAvailable Starting Price$89 Per month HeadquartersCanada
#28

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)
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Overview

SolarWinds Service Desk is a cloud-based, ITIL-aligned help desk for incident, problem, and change management. It offers a self-service portal, knowledge base, and asset management linked directly to tickets. With automated routing and configurable workflows, IT teams get faster...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States
#29

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)
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Overview

TOPdesk is a service management software that helps IT, HR, and facilities teams manage tickets, assets, and change requests in one platform. It offers a self-service portal, knowledge base, and multi-channel support. With customizable workflows and automation, teams reduce ticke...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands
#30

Genuity IT Admin Suite

🏆 SW Recommended
★★★★☆ 4.8 (2 Reviews)
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Overview

Genuity IT Admin Suite is a comprehensive IT asset management software designed to streamline the management of hardware and software assets within organizations. This platform provides tools for tracking asset lifecycle, inventory management, and compliance management, allowing...

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Free TrialAvailable Starting Price$29.99 Per month HeadquartersUnited States
#31

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)
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Overview

BOSSDesk is an ITIL-based help desk and IT asset management solution available on cloud or on-premise. It handles incident, problem, and change management with a customizable Service Catalog and self-service portal. With BOSSDesk AI for ticket prioritization, teams get faster res...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States
#32

HaloPSA

All-in-One PSA Software for Service Providers

★★★★☆ 4.8 (1 Reviews)
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Overview

HaloPSA is a cloud-based PSA and help desk platform built for MSPs and IT service providers. It combines automated ticketing, SLA tracking, asset management, and billing in one system. With agentic AI workflows and a self-service portal, MSPs streamline service delivery, contract...

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Free Trial30 Days Starting Price$69 Per month HeadquartersUnited Kingdom
#33

LiveChat

🏆 SW Recommended

The live chat software that gets the job done

★★★★☆ 4.7 (22 Reviews)
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Overview

LiveChat is a dedicated help desk platform built around real-time chat support. It offers a customizable widget, ticketing, and multi-channel messaging via WhatsApp, Messenger, and SMS. With AI copilot, chatbots for routine questions, and 200+ integrations, support teams manage c...

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Free TrialAvailable Starting Price$19 Per month HeadquartersPoland
#34

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)
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Overview

Front is a customer communication platform that blends a shared team inbox with help desk automation. It centralizes email, chat, SMS, and social messages, with collaborative features like comments and shared drafts. AI tools like Copilot and Autopilot help teams route, analyze,...

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Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States
#35

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
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Overview

Salesforce Service Cloud is an enterprise help desk platform that manages customer cases across email, chat, phone, and social media in one console. It offers case automation, a knowledge base, and self-service portals. With Agentforce AI handling routine tasks, support teams res...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#36

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)
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Overview

Apptivo Help Desk is a cloud-based customer support tool that centralizes tickets, email, and inquiries in one place. It offers a knowledge base, mobile apps, and CRM-linked customer context for personalized responses. With automation and multi-channel support, agents resolve iss...

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Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States
#37

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)
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Overview

Genesys Cloud CX helps businesses manage customer support with tools for ticket management, customer interactions, knowledge management, workflow automation, and support analytics. It enables support teams to handle customer requests, track conversations, automate routine tasks,...

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Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States
#38

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
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Overview

Helply (formerly Groove) is an AI-native help desk platform built around an autonomous support agent that resolves tickets, not just drafts replies. It combines a shared inbox, knowledge base, and multi-channel support with outcome-based pricing. Support teams get AI-driven resol...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#39

Agile CRM

🏆 SW Recommended

Sales Enablement + Marketing Automation + Customer Service

★★★★☆ 4.5 (2 Reviews)
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Overview

Agile CRM's help desk module manages support tickets, automates routine tasks, and tracks customer feedback in one place. It offers a dedicated customer service workspace, prioritized ticketing, and gamification to boost agent performance. With CRM-linked context, support teams r...

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Free TrialNA Starting Price$8.99 Per month HeadquartersUnited States
#40

UseResponse

Implement multi-channel customer support software with powerful tools to reduce support time

★★★★☆ 4.5 (2 Reviews)
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Overview

UseResponse is a comprehensive customer support and feedback system tailored for businesses seeking to enhance customer engagement and service. Its standout feature is the all-in-one feedback tool, which consolidates customer suggestions, questions, and problems, fostering an int...

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Free Trial14 Days Starting Price$49 Per month HeadquartersUnited States
#41

GLPi

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

GLPi (Gestionnaire Libre de Parc Informatique) is a powerful IT asset management software designed to optimize the management of IT assets and resources within organizations. This comprehensive platform offers tools for tracking hardware, software licenses, and network resources,...

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Free TrialAvailable Starting Price€19 Per month HeadquartersFrance
#42

Korra

🏆 SW Recommended
★★★★☆ 4.5 (2 Reviews)
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Overview

Korra is an advanced artificial intelligence software platform that helps businesses harness the power of AI to solve complex problems, automate processes, and enhance decision-making. Korra’s core capabilities include machine learning, natural language processing, and predicti...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersIsrael
#43

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)
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Overview

OTRS is an open-source help desk software that turns every request into a trackable ticket with statuses, assignments, and history. It offers process automation, a knowledge base, CMDB for asset tracking, and multi-channel communication. With role-based access and detailed report...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany
#44

EV Service Manager

★★★★☆ 4.5 (1 Reviews)
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Overview

EV Service Manager is a robust help desk software solution designed to enhance customer support and streamline service management for businesses. This comprehensive platform allows organizations to manage service requests, track issues, and resolve customer inquiries efficiently....

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Free TrialAvailable Starting Price$999 Per year HeadquartersUnited States
#45

DoneDone

Cover your projects & customer support in one place.

★★★★☆ 4.5 (1 Reviews)
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Overview

DoneDone helps support teams manage customer requests, support tickets, and issue tracking from one place. It provides tools for ticket management, task assignment, email support, customer communication, and reporting. Teams can organize incoming requests, track issue progress, c...

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Free Trial14 Days Starting Price$45 Per month HeadquartersUnited States
#46

ServicePRO

★★★★☆ 4.5 (1 Reviews)
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Overview

ServicePRO is a comprehensive Productivity Software designed to help businesses optimize their service delivery and improve operational efficiency. It offers tools for service management, work order tracking, and customer relationship management, enabling organizations to streaml...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#47

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)
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Overview

Vision Helpdesk is a multi-channel ticketing software that centralizes customer inquiries from email, chat, phone, and social media. It offers automated ticket handling, SLA management, and a self-service knowledge base. With satellite helpdesk for multi-brand support and ITIL-co...

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Free Trial30 Days Starting Price$12 Per month HeadquartersIndia
#48

Forethought

AI-First Customer Support Automation Built on Your Data

★★★★☆ 4.4 (2 Reviews)
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Overview

Forethought is an enterprise-grade AI-powered customer support automation software designed to help organizations automate ticket resolution, optimize helpdesk workflows, and improve customer service efficiency. The platform uses advanced machine learning and predictive intellige...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#49

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)
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Overview

Jira Service Management is an ITSM help desk platform that manages tickets, incidents, problems, and change requests in one place. It offers SLA tracking, a self-service portal, and knowledge base, tightly integrated with Jira Software. With Atlassian Intelligence virtual agents,...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia
#50

Spiceworks Cloud Help Desk

🏆 SW Recommended

Simplify IT Support. Keep Teams Productive, Wherever They Are.

★★★★☆ 4.3 (2 Reviews)
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Overview

Spiceworks Cloud Help Desk is a free, cloud-based ticketing software built for small to medium IT teams. It offers ticket assignment, automation rules, and email integration for quick submissions. With reporting tools and inventory tracking, IT teams manage support requests effic...

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Free TrialNA Starting PriceFree HeadquartersUnited States

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