SmartITSM
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Product Overview
SmartITSM Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
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Category-Based Capabilities
SmartITSM Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Knowledge Management Software 26 selected features Open category ↗ ⌄
Cataloging/Categorization
Knowledge Base Management
Single Sign On
Communication Management
SSL Security
Text Editing
Activity Tracking
Social Media Integration
Access Controls/Permissions
Decision Support
Document Management
Collaboration Tools
Drag & Drop
Live Chat
Surveys & Feedback
Self Service Portal
Alerts/Notifications
Full Text Search
Commenting/Notes
Discussions/Forums
Tagging
Widgets
Content Management
Content Library
Multi-Language
Calendar Management
Help Desk Software 26 selected features Open category ↗ ⌄
Automated Routing
Call Center Management
Real-Time Chat
Performance Metrics
Customer Database
Self Service Portal
SLA Management
CRM
Real Time Notifications
Multi-Channel Communication
Support Ticket Management
Surveys & Feedback
Document Storage
Social Media Integration
Alerts/Escalation
Prioritization
Workflow Configuration
Ticket Management
Reporting/Analytics
Access Controls/Permissions
IT Asset Management
Email Management
Customer History
Interaction Tracking
Knowledge Base Management
Remote Access/Control
ITSM Software 30 selected features Open category ↗ ⌄
Service Catalog
Alerts/Escalation
Multi-Channel Communication
Configuration Management
Inventory Management
Approval Process Control
Contract/License Management
Asset Tracking
Prioritization
Activity Tracking
Change Management
Knowledge Base Management
Self Service Portal
Incident Management
Alerts/Notifications
Chat/Messaging
Project Management
SLA Management
Access Controls/Permissions
Problem Management
Availability Management
Support Ticket Management
Surveys & Feedback
Help Desk Management
Capacity Management
Release Management
Asset Lifecycle Management
Task Management
Audit Trail
Remote Access & Monitoring
IT Management Software 29 selected features Open category ↗ ⌄
Change Management
SLA Management
Activity Tracking
Knowledge Management
Dashboard
Audit Management
Self Service Portal
Patch Management
Capacity Management
Configuration Management
License Management
Alerts/Notifications
Inventory Management
Compliance Management
Remote Access/Control
Server Monitoring
Event Logs
Task Management
Incident Management
SSL Security
Audit Trail
Access Controls/Permissions
Ticket Management
Maintenance Scheduling
Chat/Messaging
Issue Auditing
IT Asset Tracking
IT Risk Management
Network Security
Change Management Software 9 selected features Open category ↗ ⌄
Approval Workflow
Training Management
Task Management
Audit Trail
Change Planning
Release Management
Change Tracking
Compliance Management
Prioritization
CMDB Software 19 selected features Open category ↗ ⌄
Change Management
Performance Monitoring
Contract/License Management
Device Auto Discovery
API
IT Asset Management
Data Visualization
Impact Management
Service Level Agreement (SLA) Management
License Management
Relationship Mapping
Inventory Management
Configuration Management
Compliance Management
Knowledge Base Management
Workflow Management
Asset Lifecycle Management
Prioritization
IT Asset Tracking
Configuration Management Tools Software 12 selected features Open category ↗ ⌄
Business Process Automation
Status Tracking
Patch Management
Compliance Management
Audit Trail
Configuration Automation
Change Management
Reporting/Analytics
Version Control
Incident Management
Data Aggregation and Publishing
Customizable Templates
Incident Management Software 15 selected features Open category ↗ ⌄
Safety Incident Management
Investigation Management
On Call Scheduling
Corrective and Preventive Actions (CAPA)
Alerts/Notifications
Disaster Recovery
Task Management
Workflow Management
Incident Reporting
Audit Trail
OSHA Compliance
Status Tracking
Communications Management
IT Incident Management
Ticket Management
IT Asset Management Software 16 selected features Open category ↗ ⌄
Contract/License Management
Compliance Tracking
Cost Tracking
Procurement Management
Supplier Management
Configuration Management
Asset Tracking
Maintenance Management
Reporting/Analytics
Audit Management
Inventory Management
Change Management
Requisition Management
Support Ticket Management
Barcode/Ticket Scanning
Alerts/Notifications
IT Service Software 19 selected features Open category ↗ ⌄
Release Management
Contract/License Management
Knowledge Management
Activity Dashboard
Self Service Portal
Workflow Management
Service Catalog
Third-Party Integrations
Configuration Management
Alerts/Notifications
Inventory Management
Change Management
Problem Management
Compliance Management
Task Management
Support Ticket Management
Real-Time Monitoring
Resource Allocation & Planning
Service Request Management
Service Desk Software 18 selected features Open category ↗ ⌄
Change Management
Incident Management
Service Level Agreement (SLA) Management
Reporting & Statistics
IT Asset Management
Remote Access/Control
Procurement Management
Self Service Portal
Prioritization
Real-Time Notifications
Mobile Access
Support Ticket Management
CMDB
Alerts/Notifications
Knowledge Base Management
Problem Management
Customer Support
Analytics
Pricing Information
SmartITSM Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
All-in-One
€49
Per User
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Frequently Asked Questions
SmartITSM FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
SmartITSM is IT service management software designed to streamline IT operations, automate workflows, and improve service delivery for organizations. The platform includes modules for incident management, change management, asset management, and service requests, helping IT teams deliver efficient and organized support. SmartITSM’s automation features reduce response times by routing tickets to the appropriate teams, enabling faster issue resolution. The software integrates with knowledge bases, enabling IT teams to access troubleshooting guides and other resources quickly. With customizable dashboards and reporting tools, SmartITSM provides insights into service performance, helping teams identify trends and improve service quality. The platform’s intuitive interface and support for self-service portals allow end-users to resolve common issues independently, reducing the workload on IT staff. SmartITSM is ideal for companies looking to enhance IT service delivery and optimize overall IT infrastructure management.
- No, SmartITSM does not offer a free version.
- Yes, SmartITSM offers a free trial.
- No, Credit Card details are not required for the SmartITSM trial.
-
SmartITSM offers the following pricing plans & packages:
All-in-One
€49 Per User
-
SmartITSM supports the following payment frequencies:
- Monthly Subscription
- No, SmartITSM does not offer an API.
-
SmartITSM offers support with the following options:
- Email , Phone , Chat , Knowledge Base , FAQs/Forum
-
SmartITSM offers training with the following options:
- Live Online , Webinar , Documentation , Videos
-
SmartITSM supports the following languages:
- English
-
Following are the typical users of the SmartITSM:
- Self-Employed , Small-Business , Midsize-Business
-
SmartITSM supports the following deployment:
- Cloud Hosted , On-Premise
-
SmartITSM supports the following devices and operating systems:
- Web-Based , Windows , Linux
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