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Mojo Helpdesk

The Best Solution To Support Customers & Employees

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Mojo Helpdesk Overview

Mojo Helpdesk is a straightforward and effective tool designed to enhance customer support and manage internal helpdesk tasks. Perfect for businesses of all sizes, it simplifies tracking and resolving customer issues through an organized ticket management system. One of its standout features is the ability to automate responses to frequently asked questions, providing quick and consistent customer service. Additionally, Mojo Helpdesk offers a self-service knowledge base, empowering customers to find answers independently. Its easy setup and compatibility with various other tools make it a practical and versatile solution for improving customer relations and internal support efficiency. Overall, Mojo Helpdesk is a great choice for businesses aiming to streamline their support operations with simplicity and effectiveness.

Contact Details

  • Metadot
  • 2006
  • United States
  • 11-50

Support

  • 27x7 Support
  • Email
  • Phone
  • Chat
  • Knowledge Base

Training

  • Webinar
  • Documentation

Licensing & Deployment

  • Proprietary
  • Cloud Hosted
  • Web-Based
  • iPhone
  • Android

Typical Customers

  • Self-Employed
  • Small-Business
  • Midsize-Business
  • Large-Enterprise-Business

Language Supported

English, French, Polish, Portuguese, Spanish, Turkish

Industries

Information Technology & Services

Mojo Helpdesk Features

  • Performance Metrics
  • Appointment Management
  • Real Time Notifications
  • Customer Segmentation
  • Employee Management
  • Queue Management
  • Virtual Assistant
  • Customer History
  • Call Routing
  • SMS Messaging
  • Email Management
  • Voice Mail
  • Call Center Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Live Chat
  • Activity Tracking
  • Self Service Portal
  • Alerts/Escalation
  • Auto-Responders
  • Support Ticket Management
  • Engagement Tracking
  • Surveys & Feedback
  • Social Media Integration
  • Contact Management
  • Automated Routing
  • Call Center Management
  • Real-Time Chat
  • Performance Metrics
  • Customer Database
  • Self Service Portal
  • SLA Management
  • CRM
  • Real Time Notifications
  • Multi-Channel Communication
  • Support Ticket Management
  • Surveys & Feedback
  • Document Storage
  • Social Media Integration
  • Alerts/Escalation
  • Prioritization
  • Workflow Configuration
  • Ticket Management
  • Reporting/Analytics
  • Access Controls/Permissions
  • IT Asset Management
  • Email Management
  • Customer History
  • Interaction Tracking
  • Knowledge Base Management
  • Remote Access/Control

Mojo Helpdesk Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Trial

  • Available

Free Version

  • N/A

Payment Frequency

  • Annual Subscription
  • Monthly Payment

Plans & Packages

TEAM

$12.6 Per Month

Mojo Helpdesk FAQ's

No, Mojo Helpdesk does not offer a free version.

Yes, Mojo Helpdesk offers a free trial.

No, Credit Card details are not required for the Mojo Helpdesk trial.

Mojo Helpdesk offers the following pricing plans & packages:

Starting Plan:

$12.6 Per Month

Mojo Helpdesk supports the following payment frequencies:

  • Annual Subscription , Monthly Payment

Yes, Mojo Helpdesk offers an API.

Mojo Helpdesk offers support with the following options:

27x7 Support , Email , Phone , Chat , Knowledge Base

Mojo Helpdesk offers training with the following options:

Webinar , Documentation

Mojo Helpdesk supports the following languages:

English , French , Polish , Portuguese , Spanish , Turkish

Following are the typical users of the Mojo Helpdesk:

Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business

Mojo Helpdesk supports the following deployment:

Cloud Hosted

Mojo Helpdesk supports the following mobile devices:

Web-Based , iPhone , Android