Best Customer Service Apps for Android and iPhone - Page 2

#26

LiveChat

🏆 SW Recommended

The live chat software that gets the job done

★★★★☆ 4.7 (22 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering real time website support that also moves the needle on sales. That dual focus, sales plus support, is rea...

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Free TrialAvailable Starting Price$19 Per month HeadquartersPoland

#27

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves l...

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Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States

#28

JustCall

🏆 SW Recommended

Cloud Phone System and SMS Solution

★★★★☆ 4.7 (5 Reviews)

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Overview

JustCall is a cloud-based phone system designed for business communication. It offers features like local phone numbers from over 58 countries, facilitating international calls. The platform enables both outbound and inbound calling, with call recording for quality monitoring. Ju...

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Free Trial14 Days Starting Price$29 Per month HeadquartersUnited States

#29

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States

#30

ServiceNow Customer Service Management

🏆 SW Recommended

Customer Service Management (CSM)

★★★★☆ 4.6 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Most CRM tools were originally built for sales, and customer service just got bolted on afterward. ServiceNow took the opposite path with Customer Service Management, or CSM, building it from the ground up to move beyond a traditional CRM by connecting support directly with the o...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#31

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

One customer described Apptivo less as a CRM and more as an ERP, and that framing actually fits pretty well once you look at how much it covers beyond just contact management. It's a business management suite bundling CRM, help desk, field service, and campaign tools into one pla...

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Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States

#32

Bookafy

🏆 SW Recommended

Effortless online appointment scheduling software

★★★★☆ 4.6 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Bookafy is an online appointment scheduling platform designed to help businesses automate bookings and eliminate the time spent coordinating meetings manually. It allows teams to share branded booking links that connect directly with real time calendar availability, enabling clie...

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Free Trial7 Days Starting Price$7 Per month HeadquartersUnited States

#33

HappyFox Help Desk

🏆 SW Recommended

Optimize Your Workflow with Advanced Help Desk Management Software

★★★★☆ 4.6 (10 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Support software either wins on features or wins on ease of use, rarely both. HappyFox has spent years trying to land in the middle of that trade off.The core is a ticketing system built to pull requests from email, chat, phone, and social media into one queue, but what people ac...

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Free TrialNA Starting Price$24 Per month HeadquartersUnited States

#34

Zendesk Suite

🏆 SW Recommended

Customer Service Software to Create a Great Experience

★★★★☆ 4.6 (88 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Running customer support without the right tools quickly turns into chaos: scattered emails, missed tickets, frustrated customers. Zendesk Suite, a leading customer service software, fixes that by bringing every conversation into one place. Whether customers reach out through ema...

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Free TrialAvailable Starting Price$55 Per month HeadquartersUnited States

#35

Aircall

🏆 SW Recommended

The ultimate integrated business phone system for sales and support teams.

★★★★☆ 4.6 (25 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Aircall is a cloud-based phone solution that helps teams manage inbound and outbound calls across sales and support without complex PBX systems. It lets organizations set up business phone lines quickly, route calls intelligently, and capture conversation insights in real time. W...

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Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States

#36

Drift

🏆 SW Recommended

AI-powered buyer engagement platform

★★★★☆ 4.6 (14 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Salesloft Drift is a conversational marketing and AI chat platform designed to help businesses convert website traffic into real sales opportunities in real time. Instead of relying on static forms or delayed email responses, it enables instant engagement with visitors through in...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#37

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#38

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Modern customer service teams need more than a traditional call center to deliver fast and personalized support across multiple channels. Genesys Cloud CX is a cloud based customer experience platform that brings voice, messaging, email, chat, and social interactions together in...

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Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States

#39

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

Per-seat pricing has quietly become the thing every support team resents about their helpdesk. Add an agent, add a sales rep who occasionally jumps in, and the bill climbs regardless of whether that person touches ten tickets or a thousand. Helply, the rebrand of the former Groov...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#40

Tenfold

🏆 SW Recommended

Build better customer relationships one conversation at a time.

★★★★☆ 4.5 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Tenfold is a software-as-a-service (SaaS) solution designed to streamline and enhance customer interactions through its Computer Telephony Integration (CTI) capabilities. It seamlessly connects a company's phone system with its Customer Relationship Management (CRM) platform, ena...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#41

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

OTRS has been around long enough that a lot of the organizations using it today started with it decades ago, and it still shows in how deeply configurable the platform is. Rather than trying to be one thing, it stretches across customer service, IT service management, HR, office...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany

#42

Zingtree

The only governed agentic workflow platform for complex CX

★★★★☆ 4.5 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

Zingtree is a no code workflow and decision tree platform that helps businesses guide employees and customers through complex processes, troubleshooting steps, and service interactions. It enables teams to create interactive decision trees, knowledge bases, agent scripts, and sel...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#43

NetSuite

🏆 SW Recommended

The #1 AI Cloud ERP

★★★★☆ 4.4 (53 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcar...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#44

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Managing support for one product is straightforward enough, managing it across several brands or client companies at once is where most help desk tools start to struggle. Vision Helpdesk built a specific answer to that second problem, Satellite Help Desk, which lets a business ru...

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Free Trial30 Days Starting Price$12 Per month HeadquartersIndia

#45

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

IT teams usually deal with two headaches at once: too many requests coming in and no clean way to connect support work with what developers are actually building. Jira Service Management solves that by sitting right next to Jira Software, so when a customer reports a bug or an em...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia

#46

Sprinklr

🏆 SW Recommended

Four AI-native product suites. One Unified-CXM platform.

★★★★☆ 4.3 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Sprinklr is an AI native customer experience management platform that helps large organizations manage customer interactions, service operations, social engagement, marketing, and customer insights from a unified environment. Its customer service capabilities bring conversations...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#47

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States

#48

Olark

🏆 SW Recommended

Accessible live chat and chatbot software for sales, marketing and customer support on your website.

★★★★☆ 4.3 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Olark is a live chat and customer messaging software that helps businesses connect with website visitors in real time to increase engagement, capture leads, and resolve support issues before they escalate. With a clean, customizable chat widget that can be embedded on any website...

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Free Trial14 Days Starting Price$29 Per month HeadquartersUnited States

#49

Gorgias

The Conversational AI platform for ecommerce.

★★★★☆ 4.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gor...

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Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States

#50

Dynamics 365 Field Service

Transform your service operations, deliver exceptional service, and improve customer experiences.

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Overview Pricing

Overview

Dynamics 365 Field Service is a comprehensive, cloud-based solution from Microsoft that is designed to enhance field service operations for businesses of all sizes. It excels in optimizing scheduling and resource allocation using AI-driven insights, ensuring the most efficient us...

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Free Trial30 Days Starting Price$$95 Per month HeadquartersUnited States