Best AI-Powered Customer Service Software

#1

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

Read more about TeamSupport  

Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States

#2

Cognigy.AI

🏆 SW Recommended

★★★★★ 5.0 (2 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Cognigy.AI is a leading Conversational AI Platform Software designed to enable enterprises to create and manage intelligent virtual agents and chatbots for customer service, support, and engagement. It offers a comprehensive platform for designing, deploying, and optimizing conve...

Read more about Cognigy.AI  

Free TrialAvailable Starting Price$2500 Per month HeadquartersGermany

#3

Scorebuddy

🏆 SW Recommended

AI-Powered Call Center Quality Assurance Software

★★★★★ 5.0 (2 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Scorebuddy is a quality management software designed to help organizations improve customer service and operational performance by monitoring and analyzing call center interactions. The platform offers customizable scorecards, which allow businesses to evaluate agent performance...

Read more about Scorebuddy  

Free TrialAvailable Starting Price$12 Per feautre HeadquartersIreland

#4

Tidio

🏆 SW Recommended

All-in-one AI Powered customer support software

★★★★★ 5.0 (1 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Make Tidio your go-to customer service software and mange issues pro-actively via live chat. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI agent for...

Read more about Tidio  

Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

#5

Kustomer

The AI-Powered Customer Service CRM Platform

★★★★★ 5.0 (1 Reviews)

Visit Website

Overview Use Cases Best For Key Features Pros & Cons

Overview

Most support platforms treat each conversation like it's happening in isolation. Kustomer takes a different approach, building everything around a single customer record instead. Order history, loyalty tier, churn risk, past conversations, all of it sits right there the moment an...

Read more about Kustomer  

Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#6

Vivantio

🏆 SW Recommended

Your Service Management System for Internal and External Support

★★★★★ 5.0 (1 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Vivantio is an enterprise-grade IT service management (ITSM) and help desk platform that empowers service teams to deliver seamless support across complex environments. Built for midsize and large organizations, the platform centralizes ticketing, incident management, asset track...

Read more about Vivantio  

Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#7

Zendesk Talk

🏆 SW Recommended

Dial up your voice support with AI

★★★★☆ 4.8 (2 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Zendesk Talk is a comprehensive telephony software solution integrated with the Zendesk customer service platform, designed to enhance customer interactions and streamline call center operations. With Zendesk Talk, businesses can manage phone support calls directly within the Zen...

Read more about Zendesk Talk  

Free TrialNA Starting Price$19 Per month HeadquartersUnited States

#8

Helpshift

🏆 SW Recommended

In-App Mobile-First Customer Service Platform

★★★★☆ 4.8 (1 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Helpshift is an AI powered customer service platform designed to help businesses automate support, reduce ticket volumes, and deliver faster, more personalized customer experiences. The platform combines AI agents, conversational support, knowledge management, automated ticket ro...

Read more about Helpshift  

Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#9

Aircall

🏆 SW Recommended

The ultimate integrated business phone system for sales and support teams.

★★★★☆ 4.6 (25 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Aircall is a cloud-based phone solution that helps teams manage inbound and outbound calls across sales and support without complex PBX systems. It lets organizations set up business phone lines quickly, route calls intelligently, and capture conversation insights in real time. W...

Read more about Aircall  

Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States

#10

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

Read more about Pipefy  

Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#11

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Modern customer service teams need more than a traditional call center to deliver fast and personalized support across multiple channels. Genesys Cloud CX is a cloud based customer experience platform that brings voice, messaging, email, chat, and social interactions together in...

Read more about Genesys Cloud CX  

Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States

#12

Agile CRM

🏆 SW Recommended

Sales Enablement + Marketing Automation + Customer Service

★★★★☆ 4.5 (2 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

One line from Agile CRM's own marketing sums up its pitch pretty well: sell and market like the Fortune 500, without the Fortune 500 budget or complexity. It's an all in one platform bundling sales enablement, marketing automation, and customer service into a single system, aimed...

Read more about Agile CRM  

Free TrialNA Starting Price$8.99 Per month HeadquartersUnited States

#13

Zingtree

The only governed agentic workflow platform for complex CX

★★★★☆ 4.5 (1 Reviews)

Visit Website

Overview Use Cases Best For Key Features Pros & Cons

Overview

Zingtree is a no code workflow and decision tree platform that helps businesses guide employees and customers through complex processes, troubleshooting steps, and service interactions. It enables teams to create interactive decision trees, knowledge bases, agent scripts, and sel...

Read more about Zingtree  

Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#14

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Managing support for one product is straightforward enough, managing it across several brands or client companies at once is where most help desk tools start to struggle. Vision Helpdesk built a specific answer to that second problem, Satellite Help Desk, which lets a business ru...

Read more about Vision Helpdesk  

Free Trial30 Days Starting Price$12 Per month HeadquartersIndia

#15

Sprinklr

🏆 SW Recommended

Four AI-native product suites. One Unified-CXM platform.

★★★★☆ 4.3 (2 Reviews)

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Sprinklr is an AI native customer experience management platform that helps large organizations manage customer interactions, service operations, social engagement, marketing, and customer insights from a unified environment. Its customer service capabilities bring conversations...

Read more about Sprinklr  

Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#16

Dynamics 365

🏆 SW Recommended

The new era of AI-powered business

No approved reviews yet. Be the first to review

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Dynamics 365 is a powerful customer relationship management (CRM) software designed to enhance business operations and improve customer engagement. This comprehensive platform integrates various business applications, enabling users to manage sales, marketing, customer service, a...

Read more about Dynamics 365  

Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#17

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

No approved reviews yet. Be the first to review

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

Read more about HubSpot Service Hub  

Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#18

Zendesk AI

No approved reviews yet. Be the first to review

Visit Website

Overview Pricing

Overview

Zendesk AI is an intelligent customer support solution designed to enhance the capabilities of Zendesk's customer service platform. This AI-powered tool leverages machine learning and natural language processing (NLP) to improve response times, automate repetitive tasks, and assi...

Read more about Zendesk AI  

Free TrialAvailable Starting Price$50 Per user HeadquartersUnited States

#19

SAP Customer Experience

🏆 SW Recommended

Customer experience and CRM solutions

No approved reviews yet. Be the first to review

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

SAP Customer Experience is a comprehensive customer service software designed to enhance interactions between businesses and their clients. This powerful platform provides tools for managing customer inquiries, tracking support tickets, and delivering personalized service across...

Read more about SAP Customer Experience  

Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany

#20

Zoho Assist

Enterprise-grade Remote Support and Unattended Remote Access Software

No approved reviews yet. Be the first to review

Visit Website

Overview Integrations Pricing

Overview

Zoho Assist strengthens customer service by providing remote troubleshooting that reduces resolution times and enhances customer satisfaction. Support agents can securely access devices, transfer files, and walk customers through solutions in real time. Its user-friendly interfac...

Read more about Zoho Assist  

Free Trial15 Days Starting Price₹480 Per month HeadquartersUnited States

#21

Sprinklr Service

🏆 SW Recommended

The Leading AI-Powered CCaaS Platform

No approved reviews yet. Be the first to review

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Sprinklr Service is an AI native customer service and contact center platform designed to help enterprises manage customer interactions across voice, digital, social, messaging, and other channels from one unified environment. The platform brings customer conversations into a cen...

Read more about Sprinklr Service  

Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#22

ServiceNow

🏆 SW Recommended

Get answers, approvals, and insights when they really matter

No approved reviews yet. Be the first to review

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

ServiceNow is a versatile cloud-based platform empowering organizations to streamline and automate core business processes. Renowned for its leading IT Service Management (ITSM) capabilities, it extends across the enterprise for HR, customer service, and custom development. Offer...

Read more about ServiceNow  

Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#23

Sprout Social

🏆 SW Recommended

A powerful solution for social media management

No approved reviews yet. Be the first to review

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Sprout Social is a comprehensive social media management platform that redefines how businesses connect, engage, and analyze their online presence. As a centralized solution, Sprout Social allows users to schedule posts, monitor conversations, and analyze performance across vario...

Read more about Sprout Social  

Free Trial30 Days Starting Price$199 Per month HeadquartersUnited States

#24

Intercom

🏆 SW Recommended

The only AI customer service solution you need

No approved reviews yet. Be the first to review

Visit Website

Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product up...

Read more about Intercom  

Free Trial14 Days Starting Price$39 Per month HeadquartersUnited States

#25

eGain AI Agent

The Future of CX—Powered by Trusted AI

No approved reviews yet. Be the first to review

Visit Website

Overview

Overview

eGain AI Agent enhances customer service by providing an AI-powered virtual assistant that delivers fast, accurate, and consistent answers. It supports both self-service and agent assist use cases, reducing resolution times and improving first-contact resolution. Its seamless omn...

Read more about eGain AI Agent  

Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States