SoftwareWorld Editorial Review
Why SoftwareWorld Chooses Zendesk Talk
"Businesses that handle a lot of customer calls often turn to Zendesk Talk because it keeps phone support organized within the same space where other customer conversations happen. Support teams benefit from having call history, tickets, and customer details in one place, which reduces time spent switching between tools. It works well for growing support teams that need better structure around call management. That said, smaller teams with very basic call needs may find the pricing harder to justify."
Decision Snapshot
Zendesk Talk Evaluation Snapshot
Review the most important product facts, official access information, and SoftwareWorld’s page-level trust standards in one place.
Buyer Contribution
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Trust & Transparency
Why Buyers Can Trust This Page
Structured Product Information
Consistent buyer-focused fields make software profiles easier to evaluate.
Clear Sponsored Disclosure
Paid placements are labeled and separated from product facts and reviews.
Editorial Independence
Sponsored participation does not influence SoftwareWorld's editorial assessment.
Data Transparency
Pricing and availability can change, so current details should be confirmed with the vendor.
Product Overview
Zendesk Talk Overview
Product description, media, company details, support, training, deployment, customer size, languages, and industries.
Support
Training
Licensing & Deployment
Typical Customers
Why Choose Zendesk Talk
Problem it Solves
-
Streamlines Customer Communication Through Integrated Voice Support
Target Users
-
Customer Support Agents
-
Support Team Managers
-
IT Administrators
-
Customer Service Directors
-
Business Owners
Core Use Case
-
Manage Customer Calls
-
Route Calls To Agents
-
Record And Analyze Call Data
-
Integrate With CRM Systems
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Provide Real-time Call Monitoring
USP
-
Seamless Customer Communication With Integrated Voice Support
Pros
-
Built-in call recording keeps support teams accountable without extra tools
-
Agents get full ticket context before answering, reducing repeat questions
-
Voicemail transcription saves time by converting messages into readable text
-
Real-time dashboards give managers clear visibility into call queue health
-
Works natively inside Zendesk, so no awkward third-party switching needed
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Local numbers available across 40+ countries for global support coverage
Cons
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Outbound calling features feel limited compared to dedicated telephony platforms
-
Advanced call routing logic requires technical setup beyond basic admin skills
-
Voice-only teams may find the broader Zendesk suite pricing hard to justify
-
Call analytics depth falls short for teams with serious reporting needs
Editorial Buyer Guidance
Who Is Zendesk Talk Best For?
Review the buyer problem, target users, practical use cases, and product differentiator identified by the SoftwareWorld review team.
Problem It Solves
Streamlines Customer Communication Through Integrated Voice SupportTarget Users
- Customer Support Agents
- Support Team Managers
- IT Administrators
- Customer Service Directors
- Business Owners
Core Use Cases
- Manage Customer Calls
- Route Calls To Agents
- Record And Analyze Call Data
- Integrate With CRM Systems
- Provide Real-time Call Monitoring
Unique Selling Point
Seamless Customer Communication With Integrated Voice Support
Strengths and Limitations
Zendesk Talk Pros & Cons
Consider the practical advantages and limitations identified through SoftwareWorld's product assessment.
+
Pros
- Built-in call recording keeps support teams accountable without extra tools
- Agents get full ticket context before answering, reducing repeat questions
- Voicemail transcription saves time by converting messages into readable text
- Real-time dashboards give managers clear visibility into call queue health
- Works natively inside Zendesk, so no awkward third-party switching needed
- Local numbers available across 40+ countries for global support coverage
!
Cons
- Outbound calling features feel limited compared to dedicated telephony platforms
- Advanced call routing logic requires technical setup beyond basic admin skills
- Voice-only teams may find the broader Zendesk suite pricing hard to justify
- Call analytics depth falls short for teams with serious reporting needs
Sponsored Products
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Sponsored placements are paid positions and do not influence Zendesk Talk profile information, SoftwareWorld’s editorial assessment, or user reviews.
Category-Based Capabilities
Zendesk Talk Features
Each category combines the selected software category, its category-specific description, and the features assigned to that category.
Customer Service Software 26 selected features Open category ↗ ⌄
Performance Metrics
Appointment Management
Real Time Notifications
Customer Segmentation
Employee Management
Queue Management
Virtual Assistant
Customer History
Call Routing
SMS Messaging
Email Management
Voice Mail
Call Center Management
Knowledge Base Management
Multi-Channel Communication
Live Chat
Activity Tracking
Self Service Portal
Alerts/Escalation
Auto-Responders
Support Ticket Management
Engagement Tracking
Surveys & Feedback
Social Media Integration
Contact Management
Artificial Intelligence
Call Center Software 31 selected features Open category ↗ ⌄
Call Recording
Computer Telephony Integration
Call Routing
Call Monitoring
Call Logging
Call Center Management
Activity Dashboard
Call Tracking
Callback Scheduling
Progressive Dialer
Manual Dialer
Call Transfer
Voice Mail
Contact Management
Inbound Call Center
Chat/Messaging
Outbound Call Center
Alerts/Escalation
CRM
Multi-Channel Communication
IVR/Voice Recognition
Call Scripting
Caller ID
Automatic Call Distribution
Queue Management
Call Reporting
Auto-Dialer
Blended Call Center
Predictive Dialer
Interaction Tracking
Artificial Intelligence
Business Phone Systems Software 16 selected features Open category ↗ ⌄
Employee Directory
Call Monitoring
Auto-Dialer
IVR/Voice Recognition
Call Transfer
Call Recording
Voice Mail
Call Logging
Mobile Access
Call Routing
Virtual Call Center
Video Conferencing
Queue Management
Automated Attendant
PBX
Artificial Intelligence
Contact Center Software 12 selected features Open category ↗ ⌄
Automated Routing
Quality Management
Queue Management
IVR/Voice Recognition
Computer Telephony Integration
Collaboration Tools
Agent Interface
Chatbot
Auto-Dialer
Reporting/Analytics
Workforce Management
Artificial Intelligence
Remote Work Software 19 selected features Open category ↗ ⌄
Softphone
Video Conferencing
Meeting Management
Remote Support
Communication Management
Time Zone Tracking
Third-Party Integrations
Electronic Signature
Live Chat
Video Chat
Task Management
Workflow Management
Collaboration Tools
Access Controls/Permissions
Progress Tracking
Employee Activity Monitoring
Reporting & Statistics
Document Management
Artificial Intelligence
Telephony Software 15 selected features Open category ↗ ⌄
Call Center Management
Call Transfer
Computer Telephony Integration
VoIP
Voice Mail
Reporting/Analytics
Caller ID
Call Monitoring
Call Recording
Multi-Channel Communication
Auto-Dialer
IVR/Voice Recognition
Call Routing
Automatic Call Distribution
Artificial Intelligence
Unified Communications Software 14 selected features Open category ↗ ⌄
Reporting & Statistics
Call Routing
Mobile Access
Contact Management
SMS Messaging
Voice Mail
Multi-User Collaboration
Two-Way Audio & Video
File Sharing
Multi-Channel Communication
Call Recording
Screen Sharing
Task Management
Artificial Intelligence
VoIP Software 18 selected features Open category ↗ ⌄
IVR/Voice Recognition
Call Screening
Caller ID
Call Routing
Call Monitoring
Contact Management
SIP Trunking
Computer Telephony Integration
Call Recording
Call Center Management
Call Transfer
Reporting & Statistics
Auto-Dialer
Automatic Call Distribution
Mobile Access
Voice Mail
Call Tracking
Artificial Intelligence
Connected Applications
Zendesk Talk Integrations
Integration information is displayed only when approved integration products are available on the profile.
Microsoft Teams
GitHub
Shopify Plus
Shopify
Dropbox
Google Workspace
HubSpot CRM
Zendesk Sell
SurveyMonkey
Trello
Mailchimp
Salesforce Sales Cloud
Slack
Jira
Zoho CRM
Twilio
ServiceNow
Zoom Meetings
Asana
Freshdesk
Pricing Information
Zendesk Talk Pricing
Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.
Support Team
$19
Per Month
Suite Team
$55
Per Month
Suite Professional
$115
Per Month
Enterprise
$169
Per Month
Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.
Verified User Feedback
Write a Zendesk Talk Review ↗
Zendesk Talk Reviews
Approved reviews submitted through verified Google or LinkedIn reviewer accounts.
Allan Del Cris T.
Customer Service Representative
Efficient and Reliable Ticketing Software
Using this software has been a truly positive experience. Its speed, responsiveness, and smooth integration with Outlook make managing tickets and communications seamless for our team. The round-robin assignment and notification sounds are particularly helpful for urgent tasks, ensuring nothing falls through the cracks. While the pricing might be a bit high and resolving occasional technical errors can take longer than expected, the overall functionality, ease of navigation, and reliability make it an invaluable tool for our department.
Reviewed on December, 2024
Anonymous Reviewer
Executive - Talent acquisition
Comprehensive and User-Friendly Customer Support Platform
Zendesk stands out as a top-tier solution for both beginners and advanced users. Its intuitive design allows users to adopt it quickly, making ticket management and customer support much easier. It enhances overall user experience, boosts productivity, supports cross-channel reporting, and efficiently tracks call history. While the customization options and UI flexibility could be improved, and it may not be ideal for very small businesses, its robust features and ease of implementation make it a highly reliable and effective tool for managing customer interactions.
Reviewed on September, 2023
Alternative Products
View All Zendesk Talk Alternatives ↗
Top Zendesk Talk Alternatives
Explore leading products commonly evaluated alongside Zendesk Talk.
Frequently Asked Questions
Zendesk Talk FAQs
Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.
Zendesk Talk is a comprehensive telephony software solution integrated with the Zendesk customer service platform, designed to enhance customer interactions and streamline call center operations. With Zendesk Talk, businesses can manage phone support calls directly within the Zendesk interface, offering a seamless experience for both agents and customers. The platform includes features like call forwarding, IVR (Interactive Voice Response), call routing, and real-time call monitoring, enabling businesses to handle high call volumes efficiently. Zendesk Talk also offers advanced analytics and reporting tools that track call performance, customer satisfaction, and agent productivity, providing valuable insights into support operations. Integration with other Zendesk products, such as Zendesk Chat and Zendesk Email, ensures that all customer interactions are consolidated in one place, giving support teams a complete view of the customer journey. The software also includes a powerful mobile app, allowing support agents to respond to customer queries and make calls while on the go. Zendesk Talk is designed for businesses of all sizes, from small startups to large enterprises, offering scalable solutions to meet the needs of modern customer support teams.
- No, Zendesk Talk does not offer a free version.
- No, Zendesk Talk does not offer any free trial.
-
Zendesk Talk offers the following pricing plans & packages:
Support Team
$19 Per Month
Suite Team
$55 Per Month
Suite Professional
$115 Per Month
Enterprise
$169 Per Month
-
Zendesk Talk supports the following payment frequencies:
- Annual Subscription , Monthly Subscription
- No, Zendesk Talk does not offer an API.
-
Zendesk Talk can be integrated with the following applications:
- Salesforce Sales Cloud , ServiceNow , Jira , Asana , Mailchimp , Google Workspace , HubSpot CRM , Zoho CRM , SurveyMonkey , Slack , Zoom Meetings , Zendesk Sell , Twilio , Freshdesk , Shopify , Shopify Plus , Trello , GitHub , Microsoft Teams , Dropbox , ServiceNow , zoho crm , ServiceNow , jira
-
Zendesk Talk supports the following languages:
- English
-
Following are the typical users of the Zendesk Talk:
- Self-Employed , Small-Business , Midsize-Business , Large-Enterprise-Business
-
Zendesk Talk supports the following deployment:
- Cloud Hosted
-
Zendesk Talk supports the following devices and operating systems:
- Web-Based
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Claim this profile with an official business email to request management access. Public product information and approved reviews remain available before the profile is claimed.
Product Comparisons
Zendesk Talk Comparisons
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