Zendesk Talk is a comprehensive telephony software solution integrated with the Zendesk customer service platform, designed to enhance customer interactions and streamline call center operations. With Zendesk Talk, businesses can manage phone support calls directly within the Zendesk interface, offering a seamless experience for both agents and customers. The platform includes features like call forwarding, IVR (Interactive Voice Response), call routing, and real-time call monitoring, enabling businesses to handle high call volumes efficiently. Zendesk Talk also offers advanced analytics and reporting tools that track call performance, customer satisfaction, and agent productivity, providing valuable insights into support operations. Integration with other Zendesk products, such as Zendesk Chat and Zendesk Email, ensures that all customer interactions are consolidated in one place, giving support teams a complete view of the customer journey. The software also includes a powerful mobile app, allowing support agents to respond to customer queries and make calls while on the go. Zendesk Talk is designed for businesses of all sizes, from small startups to large enterprises, offering scalable solutions to meet the needs of modern customer support teams.
Zendesk
2007
United States
Proprietary
Performance Metrics
