Best Customer Service Software for Mac

#1

Salesforce Sales Cloud

🏆 SW Recommended

Build strong customer relationships and grow revenue with a single source of truth.

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Salesforce Sales Cloud is a powerful solution designed to streamline and optimize sales processes for businesses. It serves as a comprehensive customer relationship management (CRM) platform, offering features that help organizations manage leads, track opportunities, and close d...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States

#2

Issuetrak

🏆 SW Recommended

Best Ticketing Software for Help Desks

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most help desk vendors have quietly gone cloud only, which is a problem if you're a hospital, a school district, or a bank where auditors and data residency rules still require on prem or air gapped systems. Issuetrak never made that switch. Since 2001 it's offered cloud, on prem...

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Free TrialAvailable Starting Price$75 Per year HeadquartersUnited States

#3

Bright Pattern

Best Omnichannel Call Center Software

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

Bright Pattern is a cloud-native contact center platform built to help businesses unify voice, chat, email, text messaging, and social channels into one seamless experience for customers and agents. Rather than managing multiple point solutions that fragment customer context, Bri...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#4

Vonage Contact Center

🏆 SW Recommended

The cloud contact center software that brings it all together

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

The Vonage Contact Center is an innovative cloud-based communication solution designed for businesses seeking to enhance customer interactions. It integrates seamlessly with CRM systems, like Salesforce, to provide a unified view of customer data. The platform features intelligen...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#5

Tidio

🏆 SW Recommended

All-in-one AI Powered customer support software

★★★★★ 5.0 (1 Reviews)

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Overview

Make Tidio your go-to customer service software and mange issues pro-actively via live chat. Integrate Messenger, WhatsApp, Instagram and email, and manage all communication from a single inbox. Resolve issues automatically with help from Lyro, Tidio's conversational AI agent for...

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Free Trial7 Days Starting PriceContact Vendor HeadquartersUnited States

#6

InvGate Service Desk

🏆 SW Recommended

ITSM for agile organizations

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

No-code is one of those words that gets thrown around loosely in this space, but InvGate Service Desk actually delivers on it. Teams build and adjust workflows using a visual, card-style editor instead of waiting on a developer to touch anything, which matters a lot when IT proce...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersArgentina

#7

Bitrix24

🏆 SW Recommended

Bitrix24. Your ultimate workspace.

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automati...

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Free Trial15 Days Starting Price$24.99 Per month HeadquartersUnited States

#8

Bettermode

🏆 SW Recommended

The most versatile, and feature-rich engagement platform.

★★★★☆ 4.9 (2 Reviews)

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Overview

Bettermode is a community engagement platform that enables brands to build vibrant, interactive online spaces where customers, fans, and users can connect, share ideas, and contribute meaningful discussions. Designed to support both customer support and brand advocacy, Bettermode...

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Free TrialNA Starting Price$499 Per month HeadquartersCanada

#9

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times and boost admin and student productivity, which says something about ho...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States

#10

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its whole positioning centers on helping busy service teams handle incoming requests, automatically assign tasks t...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands

#11

HaloPSA

All-in-One PSA Software for Service Providers

★★★★☆ 4.8 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons Pricing

Overview

MSPs know this pattern well: sign up for a PSA, get billing tools, then find out asset management or advanced automation sits behind a higher tier you weren't expecting to pay for. HaloPSA was built specifically to break that habit, giving every capability, every agent, one publi...

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Free Trial30 Days Starting Price$69 Per month HeadquartersUnited Kingdom

#12

LiveChat

🏆 SW Recommended

The live chat software that gets the job done

★★★★☆ 4.7 (22 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering real time website support that also moves the needle on sales. That dual focus, sales plus support, is rea...

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Free TrialAvailable Starting Price$19 Per month HeadquartersPoland

#13

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States

#14

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

One customer described Apptivo less as a CRM and more as an ERP, and that framing actually fits pretty well once you look at how much it covers beyond just contact management. It's a business management suite bundling CRM, help desk, field service, and campaign tools into one pla...

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Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States

#15

Pipefy

🏆 SW Recommended

Business Process Automation & Workflow Software

★★★★☆ 4.6 (10 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Pipefy is a versatile business process management software designed to streamline workflows and optimize efficiency. Serving as an intuitive process management tool, Pipefy empowers users to create, automate, and monitor workflows seamlessly. It offers a range of features, includ...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#16

Agile CRM

🏆 SW Recommended

Sales Enablement + Marketing Automation + Customer Service

★★★★☆ 4.5 (2 Reviews)

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Overview

One line from Agile CRM's own marketing sums up its pitch pretty well: sell and market like the Fortune 500, without the Fortune 500 budget or complexity. It's an all in one platform bundling sales enablement, marketing automation, and customer service into a single system, aimed...

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Free TrialNA Starting Price$8.99 Per month HeadquartersUnited States

#17

NetSuite

🏆 SW Recommended

The #1 AI Cloud ERP

★★★★☆ 4.4 (53 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Oracle NetSuite is a top-notch cloud-based ERP solution that offers various tools, such as CRM, Human Capital Management, Omnichannel Commerce, Global Business Management, and Accounting Software. The tool provides its services in different industries, like IT Services, Healthcar...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#18

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Managing support for one product is straightforward enough, managing it across several brands or client companies at once is where most help desk tools start to struggle. Vision Helpdesk built a specific answer to that second problem, Satellite Help Desk, which lets a business ru...

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Free Trial30 Days Starting Price$12 Per month HeadquartersIndia

#19

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#20

Zoho Assist

Enterprise-grade Remote Support and Unattended Remote Access Software

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Overview

Zoho Assist strengthens customer service by providing remote troubleshooting that reduces resolution times and enhances customer satisfaction. Support agents can securely access devices, transfer files, and walk customers through solutions in real time. Its user-friendly interfac...

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Free Trial15 Days Starting Price₹480 Per month HeadquartersUnited States

#21

ServiceNow

🏆 SW Recommended

Get answers, approvals, and insights when they really matter

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

ServiceNow is a versatile cloud-based platform empowering organizations to streamline and automate core business processes. Renowned for its leading IT Service Management (ITSM) capabilities, it extends across the enterprise for HR, customer service, and custom development. Offer...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#22

Sprout Social

🏆 SW Recommended

A powerful solution for social media management

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Overview

Sprout Social is a comprehensive social media management platform that redefines how businesses connect, engage, and analyze their online presence. As a centralized solution, Sprout Social allows users to schedule posts, monitor conversations, and analyze performance across vario...

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Free Trial30 Days Starting Price$199 Per month HeadquartersUnited States

#23

Comm100 Live Chat

AI-Powered Live Chat That Delivers

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Overview

Comm100 is a global provider of AI-powered customer support solutions for commercial, government, and nonprofit sectors. Our platform helps brands like Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California resolve inquiries faste...

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Free TrialAvailable Starting Price$31 Per user HeadquartersCanada

#24

Efficy CRM

🏆 SW Recommended

Everything you need to power your growth in one CRM.

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Overview

Efficy CRM is a comprehensive software solution designed to streamline customer relationship management for businesses of all sizes. With its user-friendly interface, Efficy CRM simplifies data management, allowing easy access to customer information, interactions, and sales proc...

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Free Trial14 Days Starting Price€25 Per month HeadquartersBelgium

#25

KnowledgeOwl

Knowledge Base Software by KnowledgeOwl

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Overview

KnowledgeOwl is a comprehensive knowledge management software that excels in creating user-friendly, easily navigable knowledge bases. Ideal for both internal team use and customer support, its strength lies in its simplicity and flexibility. Users can quickly create detailed doc...

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Free TrialAvailable Starting Price$90 Per month HeadquartersUnited States