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Comm100 Live Chat

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User RatingNot rated yet
Starting Price$31 / user
Free TrialAvailable
Free VersionNot available
APIAvailable
DeploymentCloud Hosted, Deployment Type
HeadquartersCanada
✎
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Product Overview

Comm100 Live Chat Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Comm100 Live Chat

Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support.

The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume.

Advanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives.

Designed for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control.

By combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide.

It also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally.
Company Comm100 Network Corporation
Founded 2009
Headquarters Canada
Employees 101-500

Support

24x7 Support Email Phone Chat Knowledge Base FAQs/Forum

Training

In-person Live Online Webinar Documentation Videos

Licensing & Deployment

Proprietary Cloud Hosted On-Premise Web-Based iPhone Android Windows Mac Linux

Typical Customers

Self-Employed Small-Business Midsize-Business
Languages Supported 12 languages available
Bulgarian Dutch English French German Greek Italian Japanese Portuguese Russian Spanish Turkish
Industries Served 5 industries available
Computer Software Electrical & Electronic Manufacturing Information Services Information Technology & Services Retail
Category-Based Capabilities

Comm100 Live Chat Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Customer Service Software 25 selected features Open category ↗ ⌄

Comm100 is a global provider of AI-powered customer support solutions for commercial, government, and nonprofit sectors. Our platform helps brands like Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California resolve inquiries faster, strengthen loyalty, and drive business impact through personalized experiences and intelligent automation.

Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Live Chat Software 25 selected features Open category ↗ ⌄

Comm100 Live Chat is a real-time chat solution that helps more than 3,275 organizations around the world engage with their customers for fast, personalized support. Built for productivity and security, the platform centralizes conversations, chat history, and visitor context in a unified console so agents can respond efficiently and with full visibility. Comm100 Live Chat supports both proactive and reactive engagement, empowering teams to start conversations based on visitor behavior or respond to incoming inquiries. Advanced features include multilingual support and real-time translation, enabling personalized experiences for global audiences. Audio and video chat, screen and file sharing, and a customizable chat window help deepen engagement and reduce resolution time. Comm100 Live Chat enhances agent productivity with intelligent assistance, rich reporting, and performance insights that surface trends and help teams optimize workflows. Scalable, secure, and easily integrated into your support stack, Comm100 Live Chat enables stronger relationships, improved customer satisfaction, and dependable, real-time support at scale.

Transfers/Routing Document Storage Mobile Access Search/Filter Single Sign On Support Ticket Management Screen Sharing Reporting/Analytics Proactive Chat Auto-Responders Multi-Channel Communication Real Time Notifications Offline Form Collaboration Tools CRM Interaction Tracking Transcripts/Chat History Contact Management Geotargeting Chat/Messaging File Sharing Canned Responses Email Management Surveys & Feedback Artificial Intelligence
Chatbot Software 18 selected features Open category ↗ ⌄

Comm100 AI Agent is a conversational support solution designed to handle routine customer inquiries quickly, accurately, and at scale while keeping humans in control when it matters. It engages customers in natural, context-aware conversations across live chat, messaging, email, and other digital channels, resolving common questions instantly and reducing pressure on support teams. Built to work from your verified knowledge and defined workflows, Comm100 AI Agent delivers consistent, on-brand responses without guessing or hallucinating. It recalls conversation context, asks clarifying questions when needed, and guides interactions toward resolution -- exactly like a skilled human agent would. When an issue becomes complex or sensitive, the AI Agent can hand the conversation to a live agent with full context intact. Deploy AI Agent quickly, training it on existing content and continuously refining performance through clear reporting on accuracy, resolution rates, customer ratings, and unanswered questions. Enjoy faster response times, lower manual support volume, improved consistency, and more time for human agents to focus on high-value interactions. Comm100 AI Agent doesn’t replace your human team, it extends it, delivering reliable first-line support and scaling service without sacrificing quality or customer experience.

Natural Language Processing Automated Responses Virtual Assistant Chatbot AI/Machine Learning Query Suggestions Customer Support Language Detection Pre-Configured Bot Code-free Development Automated Routing Augmented Analytics Transfers/Routing Lead Qualification Customizable Branding Lead Capture For Sales/Marketing Artificial Intelligence
Conversational AI Platform Software 14 selected features Open category ↗ ⌄

Comm100 AI Agent is a conversational support solution designed to handle routine customer inquiries quickly, accurately, and at scale while keeping humans in control when it matters. It engages customers in natural, context-aware conversations across live chat, messaging, email, and other digital channels, resolving common questions instantly and reducing pressure on support teams. Built to work from your verified knowledge and defined workflows, Comm100 AI Agent delivers consistent, on-brand responses without guessing or hallucinating. It recalls conversation context, asks clarifying questions when needed, and guides interactions toward resolution -- exactly like a skilled human agent would. When an issue becomes complex or sensitive, the AI Agent can hand the conversation to a live agent with full context intact. Deploy AI Agent quickly, training it on existing content and continuously refining performance through clear reporting on accuracy, resolution rates, customer ratings, and unanswered questions. Enjoy faster response times, lower manual support volume, improved consistency, and more time for human agents to focus on high-value interactions. Comm100 AI Agent doesn’t replace your human team, it extends it, delivering reliable first-line support and scaling service without sacrificing quality or customer experience.

Contextual Guidance Live Chat Multi-Channel Communication Pre-Configured Bot For Developers Multi-Language Code-free Development Speech Synthesis Sentiment Analysis Speech Recognition Intent Recognition Reporting/Analytics Chatbot Artificial Intelligence
Remote Work Software 19 selected features Open category ↗ ⌄

Comm100 is a global provider of AI-powered customer support solutions for commercial, government, and nonprofit sectors. Our platform helps brands like Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California resolve inquiries faster, strengthen loyalty, and drive business impact through personalized experiences and intelligent automation.

Softphone Video Conferencing Meeting Management Remote Support Communication Management Time Zone Tracking Third-Party Integrations Electronic Signature Live Chat Video Chat Task Management Workflow Management Collaboration Tools Access Controls/Permissions Progress Tracking Employee Activity Monitoring Reporting & Statistics Document Management Artificial Intelligence
Student Engagement Platform Software 13 selected features Open category ↗ ⌄

Comm100 is a global provider of AI-powered omnichannel customer support software for higher education. Trusted by institutions including Stanford University, University of British Columbia, The Open University, San Jose State University, Oxford University Press, and dozens more, Comm100 helps colleges and universities deliver consistent, dependable service across digital channels to students, faculty, staff, alumni, and prospective applicants. The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one campus support experience, improving visibility, accelerating responses, and keeping service consistent even as inquiries expand. AI capabilities enhance productivity and quality through agentic assistance, quality assurance, and data insights that reveal trends and opportunities for continuous improvement. Built for reliability and scale, Comm100 supports strict requirements for security, accessibility, compliance, and uptime, helping educational institutions improve efficiency, strengthen engagement, and support long-term student success.

For Higher Education Location Tracking Community Management Interactive Learning Orientation Workflow Management Polls/Voting Safety Management Mobile App Communication Management K-12 Student Group Management Event Calendar Artificial Intelligence
Customer Support Software 12 selected features Open category ↗ ⌄

Comm100 is a global provider of AI-powered customer support solutions for commercial, government, and nonprofit sectors. Our platform helps brands like Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California resolve inquiries faster, strengthen loyalty, and drive business impact through personalized experiences and intelligent automation.

Queue Management Email Management Service Level Agreement (SLA) Management CRM Live Chat Knowledge Base Management Customer Database Reporting/Analytics Multi-Channel Communication Inventory Management Chatbot Artificial Intelligence
Connected Applications

Comm100 Live Chat Integrations

Integration information is displayed only when approved integration products are available on the profile.

Showing 8 of 25 integrations
Pricing Information

Comm100 Live Chat Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial Available
Free Version Not available
Payment Frequency Annual Subscription, Monthly Subscription, Quote Based
Pricing Page ↗ Trial Page ↗ Request Demo ↗
Live Chat Startup
$31 Per User
Live Chat Plus
$55 Per User

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

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Gladly Verified Profile

Frequently Asked Questions

Comm100 Live Chat FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Comm100 is a global provider of AI-powered omnichannel customer support software for commercial, government, and nonprofit organizations of all sizes. Trusted by customers including Rackspace, CH Robinson, Kyndryl, Stanford University, Global Affairs Canada, and the State of California, Comm100 enables organizations to deliver consistent, dependable service across every digital channel they support.

The Comm100 platform unifies live chat, email, social media, secure messaging, and self-service resources into one cohesive support experience. Centralized conversations and workflows improve visibility, accelerate response times, and ensure consistent service delivery regardless of channel, audience, or interaction volume.

Advanced AI capabilities are embedded throughout the platform to enhance productivity and performance for support teams. Agentic tools assist with routine interactions, AI-driven quality assurance helps maintain standards, and data-driven insights surface trends, identify gaps, and guide continuous improvement initiatives.

Designed for flexibility, reliability, and scale, Comm100 supports organizations operating in complex service environments with demanding requirements for security, compliance, and uptime. The platform adapts to diverse operational models while maintaining stability, governance, and control.

By combining intelligent automation with human-led service, Comm100 empowers organizations to strengthen relationships, increase productivity, and deliver better support outcomes at scale. This balanced approach helps organizations meet rising service expectations while supporting long-term service strategies, resilience, and organizational growth worldwide.

It also enables leadership teams to measure performance, optimize resources, and make informed decisions using reliable analytics, actionable insights, and clear operational data across channels, teams, regions, and evolving customer engagement scenarios within modern digital service organizations worldwide today at scale globally.

  • No, Comm100 Live Chat does not offer a free version.

  • Yes, Comm100 Live Chat offers a free trial.

  • No, Credit Card details are not required for the Comm100 Live Chat trial.

  • Comm100 Live Chat offers the following pricing plans & packages:

    Live Chat Startup

    $31 Per User

    Live Chat Plus

    $55 Per User

  • Comm100 Live Chat supports the following payment frequencies:

    • Annual Subscription , Monthly Subscription , Quote Based

  • Yes, Comm100 Live Chat offers an API.

  • Comm100 Live Chat can be integrated with the following applications:

    • Salesforce Sales Cloud , ServiceNow , Calendly , Microsoft Bookings , Drupal , Salesforce Service Cloud , HubSpot CRM , Confluence , Webex Contact Center , Twilio , Google Drive , IBM Watson , Shopify , Zendesk Suite , GoTo Meeting , Optimove , Zapier , Google Analytics , CANVAS , Ellucian , Slate , Telnyx Suite , Cisco Unified Contact Center Express , Twitter/X , Facebook Business Suite

  • Comm100 Live Chat offers support with the following options:
    • 24x7 Support , Email , Phone , Chat , Knowledge Base , FAQs/Forum

  • Comm100 Live Chat offers training with the following options:
    • In-person , Live Online , Webinar , Documentation , Videos

  • Comm100 Live Chat supports the following languages:
    • Bulgarian , Dutch , English , French , German , Greek , Italian , Japanese , Portuguese , Russian , Spanish , Turkish

  • Following are the typical users of the Comm100 Live Chat:
    • Self-Employed , Small-Business , Midsize-Business

  • Comm100 Live Chat supports the following deployment:
    • Cloud Hosted , On-Premise

  • Comm100 Live Chat supports the following devices and operating systems:
    • Web-Based , iPhone , Android , Windows , Mac , Linux
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