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Transform your service operations, deliver exceptional service, and improve customer experiences.

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Dynamics 365 Field Service Overview

Dynamics 365 Field Service is a comprehensive, cloud-based solution from Microsoft that is designed to enhance field service operations for businesses of all sizes. It excels in optimizing scheduling and resource allocation using AI-driven insights, ensuring the most efficient use of field technicians. The software boasts strong asset management capabilities, allowing for proactive maintenance and service, thereby reducing downtime and improving customer satisfaction. Dynamics 365 Field Service integrates seamlessly with other Microsoft products, enhancing data flow and productivity across business processes. Its mobile application empowers technicians with real-time access to customer data, work orders, and inventory, facilitating on-site efficiency. The software also features customizable dashboards and reporting tools, providing valuable analytics to inform strategic decision-making and drive continuous improvement.
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Dynamics 365 Field Service screenshot & Video

Contact Details

  • Vendor Name Microsoft
  • Founded 2003
  • Location United States
  • Employees 1000+

Support

  • Knowledge Base Knowledge Base

Training

  • Documentation Documentation

Licensing & Deployment

  • Open Source Open Source
  • Cloud Hosted Cloud Hosted
  • Web-Based Web-Based
  • iPhone iPhone
  • Android Android

Typical Customers

  • Small-Business Small-Business
  • Midsize-Business Midsize-Business
  • Large-Enterprise-Business Large-Enterprise-Business

Language Supported

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Industries

Financial Services, Hospital & Health Care, Manufacturing, Retail

Dynamics 365 Field Service Features

  • Routing
  • Online Time Clock
  • Dispatch Management
  • Service History
  • Customizable Forms
  • Contract/License Management
  • Alerts/Notifications
  • Payment Collection
  • Real Time Data
  • Electronic Signature
  • Work Order Management
  • Quotes/Estimates
  • Scheduling
  • Billing & Invoicing
  • Inventory Management
  • Activity Tracking
  • CRM
  • Accounting Integration
  • Maintenance Scheduling
  • File Storage
  • Contact Database
  • Mobile Access
  • GPS
  • Calendar Management

Dynamics 365 Field Service Pricing

Pricing Type

  • Pricing Type Per User

Preferred Currency

  • USD ($) USD ($)

Free Trial

  • Free Trial 30 Days

Free Version

  • NA

Payment Frequency

  • Monthly Payment Monthly Payment
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Plans & Packages

Dynamics 365 Field Service

$$95 Per Month

Dynamics 365 Field Service FAQs

  • No, Dynamics 365 Field Service does not offer a free version.

  • Yes, Dynamics 365 Field Service offers a free trial.

  • No, Credit Card details are not required for the Dynamics 365 Field Service trial.

  • Dynamics 365 Field Service offers the following pricing plans & packages:

    Starting Plan:

    $$95 Per Month

  • Dynamics 365 Field Service supports the following payment frequencies:

    • Monthly Payment

  • No, Dynamics 365 Field Service does not offer an API.

  • Dynamics 365 Field Service supports the following languages:
    • Arabic , Chinese (Simplified) , Chinese (Traditional) , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Italian , Japanese , Korean , Norwegian (Bokmal) , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish

  • Following are the typical users of the Dynamics 365 Field Service:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Dynamics 365 Field Service supports the following deployment:
    • Cloud Hosted

  • Dynamics 365 Field Service supports the following devices and operating systems:
    • Web-Based , iPhone , Android