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Dynamics 365 Field Service

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Dynamics 365 Field Service Evaluation Snapshot

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User RatingNot rated yet
Starting Price$$95 / month
Free Trial30 Days
Free VersionNot available
APINot available
DeploymentCloud Hosted
HeadquartersUnited States
✎
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Product Overview

Dynamics 365 Field Service Overview

Product description, media, company details, support, training, deployment, customer size, languages, and industries.

About Dynamics 365 Field Service

Dynamics 365 Field Service is a comprehensive, cloud-based solution from Microsoft that is designed to enhance field service operations for businesses of all sizes. It excels in optimizing scheduling and resource allocation using AI-driven insights, ensuring the most efficient use of field technicians. The software boasts strong asset management capabilities, allowing for proactive maintenance and service, thereby reducing downtime and improving customer satisfaction. Dynamics 365 Field Service integrates seamlessly with other Microsoft products, enhancing data flow and productivity across business processes. Its mobile application empowers technicians with real-time access to customer data, work orders, and inventory, facilitating on-site efficiency. The software also features customizable dashboards and reporting tools, providing valuable analytics to inform strategic decision-making and drive continuous improvement.
Company Microsoft
Founded 2003
Headquarters United States
Employees 1000+

Support

Knowledge Base

Training

Documentation

Licensing & Deployment

Open Source Cloud Hosted Web-Based iPhone Android

Typical Customers

Small-Business Midsize-Business Large-Enterprise-Business
Languages Supported 22 languages available
Arabic Chinese Czech Danish Dutch English Finnish French German Hebrew Hungarian Italian Japanese Korean Norwegian Polish Portuguese Russian Spanish Swedish Thai Turkish
Industries Served 4 industries available
Financial Services Hospital & Health Care Manufacturing Retail
Category-Based Capabilities

Dynamics 365 Field Service Features

Each category combines the selected software category, its category-specific description, and the features assigned to that category.

Accounts Payable Software 17 selected features Open category ↗ ⌄
Invoice Processing Approval Process Control Electronic Payments Vendor Management Expense Tracking Tax Calculation Compliance Management Fraud Detection Document Management Multi-Currency Receipt Management ACH Payment Processing Recurring Payments Duplicate Payment Alert Purchase Order Management PO Reconciliation Supplier Management
Business Management Software 28 selected features Open category ↗ ⌄
Performance Metrics Inventory Management Purchasing & Receiving Calendar Management Quotes/Estimates Contact Management Customizable Fields Employee Management Training Management Workflow Management Accounting Financial Management Marketing Automation Task Management Client Management Project Management Billing & Invoicing Third Party Integrations Access Controls/Permissions CRM Point of Sale (POS) Document Management Email Management Purchase Order Management Order Management Time & Expense Tracking Invoice Management Client Portal
Supply Chain Management Software 28 selected features Open category ↗ ⌄
Shipping Management Order Management Multi-Location Document Management Reporting/Analytics Demand Forecasting Purchase Order Management Quotes/Estimates Accounting Warehouse Management Compliance Management Import/Export Management Returns Management Transportation Management Inventory Optimization Bills of Material Supplier Management Audit Management Barcode/Ticket Scanning Order Fulfillment Purchasing & Receiving Procurement Management Inventory Management Status Tracking Sourcing Management Logistics Management Customer Database User Management
Enterprise Resource Planning (ERP) Software 23 selected features Open category ↗ ⌄
Enterprise Asset Management Purchase Order Management Integrated Business Operations Accounting Order Management Inventory Management Bills of Material Time & Expense Tracking HR Management Distribution Management Task Management Financial Analysis Billing & Invoicing Forecasting Project Management Workflow Management Multi-Location Customer Database Reporting/Analytics Supply Chain Management CRM Document Management Payroll Management
Customer Service Software 25 selected features Open category ↗ ⌄
Performance Metrics Appointment Management Real Time Notifications Customer Segmentation Employee Management Queue Management Virtual Assistant Customer History Call Routing SMS Messaging Email Management Voice Mail Call Center Management Knowledge Base Management Multi-Channel Communication Live Chat Activity Tracking Self Service Portal Alerts/Escalation Auto-Responders Support Ticket Management Engagement Tracking Surveys & Feedback Social Media Integration Contact Management
Lead Generation Software 31 selected features Open category ↗ ⌄
Pipeline Management Lead Qualification Contact Management Email Marketing Web Forms Lead Capture Contact Database CRM Activity Tracking Event Triggered Actions Campaign Planning Lead Segmentation Lead Management Customer Segmentation Chat/Messaging Prospecting Tools Campaign Management Engagement Tracking Auto-Responders Social Media Integration Conversion Tracking Multi-Channel Marketing Lead Nurturing Email Management Campaign Analytics Drip Campaigns Landing Pages Multi-Campaign Lead Verification Forms Management Lead Scoring
Contact Management Software 26 selected features Open category ↗ ⌄
Search/Filter Pipeline Management Social Media Integration Data Import/Export Prospecting Tools Task Management Customer Database Campaign Management Lead Nurturing Segmentation Email Management CRM Sales Forecasting Contact Management Calendar Management Document Storage Drag & Drop Collaboration Tools Lead Management Sales Pipeline Management Lead Distribution Email Marketing Opportunity Management Data Synchronization Interaction Tracking Lead Capture
Lead Management Software 28 selected features Open category ↗ ⌄
Lead Nurturing Sales Reports Social Media Integration Monitoring Pipeline Management Template Management Lead Qualification Calendar Management Sales Forecasting Lead Distribution Prospecting Tools Task Management Document Storage Lead Segmentation Reminders Email Tracking Interaction Tracking CRM Web Forms Email Marketing Lead Capture Campaign Management Contact Management Workflow Management Sales Trend Analysis Source Tracking Lead Generation Opportunity Management
Business Dashboard Software 20 selected features Open category ↗ ⌄
Scorecards Data Connectors KPI Monitoring Alerts/Notifications Public Dashboards Data Visualization Private Dashboards Customizable Reports Forecasting Reporting/Analytics Performance Metrics Collaboration Tools Widgets Dashboard Creation Data Synchronization Single Page View Trend Analysis Functions/Calculations Multiple Data Sources Predictive Analytics
Field Service Management Software 24 selected features Open category ↗ ⌄
Routing Online Time Clock Dispatch Management Service History Customizable Forms Contract/License Management Alerts/Notifications Payment Collection Real Time Data Electronic Signature Work Order Management Quotes/Estimates Scheduling Billing & Invoicing Inventory Management Activity Tracking CRM Accounting Integration Maintenance Scheduling File Storage Contact Database Mobile Access GPS Calendar Management
Billing and Invoicing Software 18 selected features Open category ↗ ⌄
Mobile Payments Billing Portal Project Billing Tax Calculation Multi-Currency Reporting & Statistics Contact Database Third-Party Integrations Credit Card Processing Customizable Invoices Time & Expense Tracking Invoice Processing Reminders Payment Processing Document Management Hourly Billing Contingency Billing Quotes/Estimates
Call Center Workforce Management Software 16 selected features Open category ↗ ⌄
Employee Scheduling Labor Forecasting Performance Metrics Productivity Analysis Reporting/Analytics Agent Interface Call Recording Compliance Management Customer Experience Management Queue Management Employee Coaching Tools Quality Management Leave Tracking Call Monitoring For Call Centers Intraday Management
Financial Reporting Software 19 selected features Open category ↗ ⌄
Cash Management Expense Tracking Multi-Currency What If Scenarios Customizable Reports Billing & Invoicing Data Import/Export Financial Management Consolidation/Roll-Up Activity Dashboard Bank Reconciliation Audit Trail Forecasting Third-Party Integrations Budgeting/Forecasting Data Visualization Reporting/Analytics Multi-Company Financial Analysis
Fund Accounting Software 17 selected features Open category ↗ ⌄
Billing & Invoicing Partnership Accounting Income & Balance Sheet Accounts Receivable Expense Tracking Financial Management Bank Reconciliation Donation Tracking Payroll Management Accounts Payable Financial Reporting Real-Time Reporting Compliance Management Purchasing & Receiving Activity Dashboard Budgeting/Forecasting Donor Management
General Ledger Software 15 selected features Open category ↗ ⌄
Financial Reporting Transaction Management Bank Reconciliation Approval Process Control Workflow Management Chart of Accounts Multi-Currency Multi-Location Audit Trail Cash Flow Management Accounts Receivable Accounts Payable Data Import/Export Activity Dashboard Expense Tracking
Knowledge Base Software 16 selected features Open category ↗ ⌄
Full Text Search Self Service Portal SEO Management Customizable Branding Feedback Management Reporting/Analytics Rich Text Editor Cataloging/Categorization Multi-Language Customizable Templates Collaboration Tools User Management Drag & Drop Editor Mobile Interface WYSIWYG Editor Knowledge Management
Medical Accounting Software 17 selected features Open category ↗ ⌄
Medical Billing Claims Management Invoice Management Financial Reporting HIPAA Compliant Data Integration Expense Management Materials Management Medical Coding Cash Management Payment Processing Purchasing & Receiving Fixed Asset Management Approval Process Control Budgeting/Forecasting Tax Management Financial Analysis
Procurement Software 18 selected features Open category ↗ ⌄
Receiving Invoice Processing Spend Analysis Spend Control Purchase Order Management Spend Management Contract/License Management Supplier Management Approval Process Control Sourcing Management Fixed Asset Management Inventory Management Vendor Management Quotes/Estimates Requisition Management Cataloging/Categorization Budgeting/Forecasting Inventory Control
Purchasing Software 16 selected features Open category ↗ ⌄
Supplier Management Activity Dashboard Compliance Management Budgeting/Forecasting Inventory Management Reporting & Statistics Alerts/Notifications Order Management Multi-Currency Data Import/Export Sourcing Management Workflow Management Real-Time Data Access Controls/Permissions Purchasing Reports Approval Process Control
Real Estate Accounting Software 12 selected features Open category ↗ ⌄
For Real Estate Accounting Commission Management Financial Reporting Expense Management Billing & Invoicing Accounts Payable Accounts Receivable General Ledger Reporting/Analytics Tax Management Alerts/Notifications
Sales Tracking Software 17 selected features Open category ↗ ⌄
Sales Pipeline Management Lead Management Reporting/Analytics Appointment Scheduling Task Management Interaction Tracking Alerts/Notifications Customizable Reports Activity Dashboard Commenting/Notes Third-Party Integrations Data Import/Export Lead Scoring Document Management Email Templates Call Logging Search/Filter
Social Media Management Software 17 selected features Open category ↗ ⌄
Engagement Tracking Tagging Image Library Customer Engagement @mentions Reporting/Analytics Keyword Tracking Brand Tracking Post Scheduling Alerts/Notifications Automated Publishing Multi-Account Management Social Media Integration Campaign Management Multi-Campaign Collaboration Tools Calendar Management
CRM Software 29 selected features Open category ↗ ⌄
Referral Tracking Mobile Access Lead Qualification Contact Database Sales Pipeline Management Territory Management Quotes/Estimates Customizable Fields Calendar/Reminder System Marketing Automation Task Management Interaction Tracking Social Media Integration Pipeline Management Lead Capture Forecasting Contact Management Email Management Lead Generation Workflow Management Activity Dashboard Internal Chat Integration Segmentation Alerts/Notifications Document Storage Lead Management Reporting/Analytics Data Import/Export AI/Machine Learning
IT Ticketing Systems Software 31 selected features Open category ↗ ⌄
Access Controls/Permissions Activity Dashboard Alerts/Escalation Asset Lifecycle Management Automated Responses Automated Routing Change Management Collaboration Tools Configurable Workflow Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Help Desk Management Incident Management IT Asset Management Knowledge Base Management Macros/Templated Responses Multi-Channel Communication Multi-Language Prioritization Problem Management Release Management Reporting/Analytics Self Service Portal Service Catalog Service Reporting Support Ticket Management Support Ticket Tracking Task Management
Pricing Information

Dynamics 365 Field Service Pricing

Pricing type, currency, trial availability, payment frequency, destination links, and package-level starting prices.

Pricing Type Per User
Preferred Currency USD ($)
Free Trial 30 Days
Free Version Not available
Payment Frequency Monthly Payment
Pricing Page ↗
Dynamics 365 Field Service
$$95 Per Month

Prices shown are profile information and may not include taxes, regional differences, introductory terms, usage limits, or add-ons. Confirm current plans on the vendor website.

Frequently Asked Questions

Dynamics 365 Field Service FAQs

Answers generated from approved profile information, selected options, packages, integrations, support, training, deployment, and devices.

Dynamics 365 Field Service is a comprehensive, cloud-based solution from Microsoft that is designed to enhance field service operations for businesses of all sizes. It excels in optimizing scheduling and resource allocation using AI-driven insights, ensuring the most efficient use of field technicians. The software boasts strong asset management capabilities, allowing for proactive maintenance and service, thereby reducing downtime and improving customer satisfaction. Dynamics 365 Field Service integrates seamlessly with other Microsoft products, enhancing data flow and productivity across business processes. Its mobile application empowers technicians with real-time access to customer data, work orders, and inventory, facilitating on-site efficiency. The software also features customizable dashboards and reporting tools, providing valuable analytics to inform strategic decision-making and drive continuous improvement.

  • No, Dynamics 365 Field Service does not offer a free version.

  • Yes, Dynamics 365 Field Service offers a free trial.

  • No, Credit Card details are not required for the Dynamics 365 Field Service trial.

  • Dynamics 365 Field Service offers the following pricing plans & packages:

    Dynamics 365 Field Service

    $$95 Per Month

  • Dynamics 365 Field Service supports the following payment frequencies:

    • Monthly Payment

  • No, Dynamics 365 Field Service does not offer an API.

  • Dynamics 365 Field Service offers support with the following options:
    • Knowledge Base

  • Dynamics 365 Field Service offers training with the following options:
    • Documentation

  • Dynamics 365 Field Service supports the following languages:
    • Arabic , Chinese , Czech , Danish , Dutch , English , Finnish , French , German , Hebrew , Hungarian , Italian , Japanese , Korean , Norwegian , Polish , Portuguese , Russian , Spanish , Swedish , Thai , Turkish

  • Following are the typical users of the Dynamics 365 Field Service:
    • Small-Business , Midsize-Business , Large-Enterprise-Business

  • Dynamics 365 Field Service supports the following deployment:
    • Cloud Hosted

  • Dynamics 365 Field Service supports the following devices and operating systems:
    • Web-Based , iPhone , Android
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