Overview
LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...
Read more about LiveAgentProblem It Solves
- Streamlines Customer Support Communication And Enhances Response Efficiency
Core Use Cases
- Manage Customer Inquiries
- Streamline Support Processes
- Enhance Team Collaboration
- Track Customer Interactions
- Automate Routine Tasks
Target Users
- Small To Medium-sized Businesses
- Customer Support Teams
- Sales Teams
- IT Help Desks
- E-commerce Companies
Industry Fit
- E-commerce
- Telecommunications
- Healthcare
- Finance
- Retail
- Travel
Key Features
- Ticket Management
- Real-time Chat
- Call Center Support
- Customer Analytics
- Social Media Integration
USP
- Seamless Customer Support With Real-time Chat And Ticketing
Popular Integrations
Common software connections available for this product.
Pros
- Handles email, chat, calls, and social in one place
- Ticket management keeps every customer conversation organized and easy to track
- Built-in call center feature saves cost on third-party phone tools
- Social media integrations pull messages directly into the agent dashboard
- Affordable pricing tiers make it accessible for small support teams
- Canned responses cut down repetitive typing on common customer questions
- Real-time chat widget is quick to deploy on any website
- Reporting gives clear visibility into agent performance and response times
Cons
- Social media channel setup requires more configuration steps than expected
- Reporting depth falls short for teams needing advanced social analytics
- Pricing climbs noticeably once higher-tier social features unlock
- Managing multiple brand inboxes feels cluttered without careful organization
Pricing Packages
Available plan information from the product profile.
Small business$15 Per month
Medium business$29 Per month
Large business$49 Per month
Enterprise$69 Per month
