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Best Live Chat Software for Small Businesses (Free & Paid) - Page 3

Live chat software allows businesses to engage with website visitors in real-time through a chat interface. It enables small businesses to answer questions instantly, provide immediate customer support, and interact directly with potential customers browsing their site. Features often include automated chatbots for handling simple inquiries, chat history logs for reference, and integration with CRM systems to keep track of customer interactions. Some live chat tools also offer proactive chat invitations based on visitor behavior, multilingual support, and mobile compatibility. For small businesses, implementing live chat software can significantly enhance customer service and boost engagement. It helps convert visitors into customers by addressing their concerns promptly, increasing satisfaction and trust. Moreover, it reduces the need for a large customer support team, saving time and resources. By providing instant assistance, small businesses can stand out in competitive markets. Below are some live chat software options that small businesses can explore to improve customer communication:

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Last Updated: September 26, 2026
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Popular Picks in Live Chat Software

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GetResponse

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Complete Product Directory

List of Top Live Chat Software for Small Businesses - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Live Chat Software for Small Businesses Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

HubSpot CRM

🏆 SW Recommended

Free CRM Software & Tools for Your Whole Team

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Overview

HubSpot is a top-rated all-in-one CRM platform that caters to the needs of small and scaling businesses. With its intuitive user experience, powerful features, and scalability, HubSpot stands out as the best CRM choice for small and scaling businesses alike. This platform offers...

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Free TrialAvailable Starting Price$752 Per month HeadquartersUnited States
#52

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

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Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#53

Zendesk Sunshine

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Overview

Zendesk Sunshine is a dynamic and flexible customer service platform that brings together live chat, messaging, and customer relationship management (CRM) features into a single solution. It’s designed to provide businesses with an agile way to interact with customers in real tim...

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Free TrialAvailable Starting Price$495 Per month HeadquartersUnited States
#54

SAP Service Cloud

🏆 SW Recommended

CRM Service and Support Software

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Overview

SAP Service Cloud is a powerful software designed to transform customer service operations for businesses. It's ideal for companies of various sizes seeking to provide exceptional customer support. The software centralizes customer interactions from multiple channels, making it e...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#55

SAP Conversational AI

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Overview

SAP Conversational AI is a leading conversational AI platform designed to help businesses build and deploy intelligent chatbots and virtual assistants that enhance customer and employee experiences. The platform enables organizations to automate interactions across a wide range o...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersGermany
#56

Heyday

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Overview

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#57

Verizon UCCaaS

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Overview

Verizon UCCaaS is a comprehensive live chat software designed to enhance customer communication and engagement across various platforms. This unified communications as a service (UCCaaS) solution enables businesses to integrate live chat capabilities into their websites and appli...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#58

Zoho SalesIQ

🏆 SW Recommended

Conversations that convert, connections that last

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Overview

Zoho SalesIQ is a sophisticated yet user-friendly software designed to enhance customer engagement and sales effectiveness for businesses. This tool uniquely integrates live chat, visitor tracking, and analytics capabilities, enabling businesses to interact with website visitors...

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Free Trial15 Days Starting Price₹500 Per month HeadquartersIndia
#59

Square Messages

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Overview

Square Messages is a live chat software that enables businesses to connect with customers in real time, providing quick and efficient support. The platform integrates with other Square tools, allowing businesses to manage customer interactions, sales, and appointments seamlessly....

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#60

Twilio Flex

New approach to cloud contact center software

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Overview

Twilio Flex is a powerful software solution tailored for modern contact centers. It empowers businesses with a comprehensive suite of communication and customer engagement tools. With Flex, you can easily customize your contact center operations, adapting to your unique needs. It...

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Free TrialAvailable Starting Price$150 Per month HeadquartersUnited States
#61

Appy Pie Live Chat

Best Live Chat Software to Convert Your Website Visitors into Sales

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Appy Pie Live Chat is a customer support solution designed to facilitate real-time interactions between businesses and their customers. This live chat software enables businesses to provide instant assistance, answer inquiries, and resolve issues, enhancing customer satisfaction...

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Free TrialAvailable Starting Price₹399 Per user HeadquartersUnited States
#62

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Overview

Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#63

Freshchat

🏆 SW Recommended

Live Chat & AI Bots for Customer Messaging

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Overview

Freshchat revolutionizes customer interaction with its intuitive and feature-rich live chat software. Tailored for businesses of all sizes, it offers an AI-driven chatbot that efficiently manages initial inquiries, routing complex issues to human agents. This ensures a seamless c...

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Free Trial14 Days Starting Price$1,499 Per month HeadquartersUnited States
#64

ZoomInfo Chat

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Overview

ZoomInfo Chat is an advanced live chat software designed to enhance customer engagement and improve sales conversion rates. It enables businesses to connect with website visitors in real-time, offering personalized support and instant communication. This tool integrates seamlessl...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#65

RingCentral Contact Center

🏆 SW Recommended

Power the Voice of Your Business with AI

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Overview

RingCentral provides a cloud based communication platform that allows businesses to manage calls, messages, video meetings, and customer interactions from a single application. Instead of relying on separate tools for communication and collaboration, organizations can centralize...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#66

RingCentral Engage Digital

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RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by provi...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#67

ManageEngine SupportCenter Plus

Step up your customer support game with SupportCenter Plus Say goodbye to support-related woes

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Overview

ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base f...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#68

Brevo Conversations

Turn conversations into trusted connections

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Overview

Brevo Conversations is a dynamic software created to enhance digital communication with customers. Its primary feature is an intuitive live chat system, which allows businesses to interact directly with website visitors in real-time. Brevo Conversations stands out with its AI-pow...

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Free TrialNA Starting Price$7.51 Per month HeadquartersUnited States
#69

Intercom

🏆 SW Recommended

The only AI customer service solution you need

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Overview

Most customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product up...

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Free Trial14 Days Starting Price$39 Per month HeadquartersUnited States
#70

Kayako

Scale Support. Not Headcount.

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Overview

Most companies that try bolting AI onto their support desk end up with the same story, a shiny pilot that never actually ships. Kayako built its whole pitch around fixing that specific failure point, positioning itself less as software you install and more as a service you deploy...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#71

Jitbit Helpdesk

Help Desk Software built for SaaS

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A lot of helpdesk tools try to reinvent how support teams communicate. Jitbit didn't bother, it just made email work really well. Forward support emails to the app and tickets start organizing themselves, no complicated onboarding, no forcing customers to learn a new portal just...

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Free TrialNA Starting Price$29 Per month HeadquartersUnited Kingdom
#72

Provide Support

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Overview

Provide Support is an easy-to-use live chat software designed to enhance customer service by allowing businesses to engage with website visitors in real-time. It offers features such as instant messaging, file transfer, and visitor monitoring, providing businesses with the tools...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#73

GoSquared

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GoSquared is a dynamic Email Marketing Software designed to help businesses create, manage, and optimize their email campaigns with ease and effectiveness. It offers a comprehensive platform for designing visually appealing emails, segmenting audiences, and automating campaign wo...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited Kingdom
#74

eGain Superchat

eGain SuperChat

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eGain Superchat is an advanced live chat software designed to enhance real-time customer interactions and improve support efficiency. This platform enables businesses to engage with customers instantly through website chat, providing timely assistance and personalized service. Wi...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#75

Pega Customer Service

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Pega Customer Service is an advanced live chat software designed to enhance customer support and streamline communication for businesses of all sizes. This comprehensive platform offers features such as real-time messaging, automated responses, customer profiling, analytics, and...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

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