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Best Mobile Help Desk Software - Page 2

Mobile help desk software lets support agents manage tickets, chat with customers, and resolve issues directly from a phone, without needing to sit at a desktop. The best help desk mobile apps bring the full ticketing experience, notifications, omnichannel replies, internal collaboration, and even AI assistance, into a native iOS or Android app that works just as well as the desktop version.

As support teams become more distributed and customers expect faster responses, relying on a desktop-only help desk simply isn't realistic anymore. Field service teams, remote support agents, on-call IT staff, and any business that can't guarantee agents are always at a desk need mobile help desk software they can actually depend on. Common use cases include responding to urgent tickets while away from the office, getting real-time push alerts for SLA breaches and new assignments, managing omnichannel conversations from one mobile inbox, checking customer history before a call, and keeping support running smoothly during outages, travel, or after-hours coverage.

Not every help desk mobile app is built the same way. Some vendors offer a fully native experience with nearly every desktop feature available, while others provide little more than a scaled-down mobile browser wrapped in an app icon. That difference matters a lot once your team actually starts relying on it daily. At SoftwareWorld, we compare the best help desk mobile apps by app quality, feature parity with desktop, pricing, and AI capabilities, so you can choose mobile help desk software that keeps your team productive from anywhere, not just when they happen to be at their desk.
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★★★★★4.7 average rating from 243 reviews
Last Updated: October 15, 2026
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Complete Product Directory

List of Top Help Desk Mobile Apps for Android and iPhone - Page 2

Continue with products 26–50. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Help Desk Mobile Apps Products 26–50

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#26

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)
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Overview

A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times and boost admin and student productivity, which says something about ho...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States
#27

TOPdesk

🏆 SW Recommended

Everything's urgent. Work on what counts.

★★★★☆ 4.8 (2 Reviews)
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Overview

Not every IT team wants to become a full time ITSM administrator just to keep their service desk running, and TOPdesk seems to be built around that reality directly. Its whole positioning centers on helping busy service teams handle incoming requests, automatically assign tasks t...

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Free Trial30 Days Starting Price$64 Per month HeadquartersNetherlands
#28

BOSSDesk

🏆 SW Recommended

IT Ticketing System, ITSM, and Help Desk Software for both On-Premise and in the Cloud.

★★★★☆ 4.8 (2 Reviews)
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Overview

Government agencies and universities aren't usually the customers vendors highlight first, but that's exactly where BOSSDesk has built a lot of its reputation, municipalities, K12 districts, and healthcare organizations that need serious ITSM without a massive enterprise price ta...

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Free Trial14 Days Starting Price$69 Per month HeadquartersUnited States
#29

Helpshift

🏆 SW Recommended

In-App Mobile-First Customer Service Platform

★★★★☆ 4.8 (1 Reviews)
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Overview

Helpshift is an AI powered customer service platform designed to help businesses automate support, reduce ticket volumes, and deliver faster, more personalized customer experiences. The platform combines AI agents, conversational support, knowledge management, automated ticket ro...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#30

ITarian

IT Management Platform for MSPs & Businesses

★★★★☆ 4.8 (1 Reviews)
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Overview

ITarian Helpdesk is a robust IT management platform, tailored for Managed Service Providers (MSPs) and businesses. Its key strength lies in simplifying IT support and management through a centralized system. The software features an advanced ticketing system that efficiently orga...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#31

HaloPSA

All-in-One PSA Software for Service Providers

★★★★☆ 4.8 (1 Reviews)
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Overview

MSPs know this pattern well: sign up for a PSA, get billing tools, then find out asset management or advanced automation sits behind a higher tier you weren't expecting to pay for. HaloPSA was built specifically to break that habit, giving every capability, every agent, one publi...

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Free Trial30 Days Starting Price$69 Per month HeadquartersUnited Kingdom
#32

LiveChat

🏆 SW Recommended

The live chat software that gets the job done

★★★★☆ 4.7 (22 Reviews)
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Overview

A chat widget that just answers questions is table stakes at this point. LiveChat markets itself as AI live chat software built for both ecommerce and B2B, aimed at powering real time website support that also moves the needle on sales. That dual focus, sales plus support, is rea...

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Free TrialAvailable Starting Price$19 Per month HeadquartersPoland
#33

Front

🏆 SW Recommended

The efficiency of a help desk with the familiarity of email.

★★★★☆ 4.7 (15 Reviews)
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Overview

Front started as an answer to a pretty specific problem: shared inboxes like a generic support@ email address get messy fast, and nobody knows who's replying to what. Front fixes that by turning email (and chat, and SMS, and social messages) into something that actually behaves l...

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Free Trial7 Days Starting Price$25 Per month HeadquartersUnited States
#34

Salesforce Service Cloud

🏆 SW Recommended

Turn every interaction into an agentic service experience.

★★★★☆ 4.6 (12 Reviews)
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Overview

Enterprise support teams eventually hit a ceiling with disconnected tools. Salesforce Service Cloud, now being rolled out under the name Agentforce Service, was built to remove that ceiling entirely.The platform lets service teams manage cases, knowledge, and incidents together f...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States
#35

ServiceNow Customer Service Management

🏆 SW Recommended

Customer Service Management (CSM)

★★★★☆ 4.6 (2 Reviews)
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Overview

Most CRM tools were originally built for sales, and customer service just got bolted on afterward. ServiceNow took the opposite path with Customer Service Management, or CSM, building it from the ground up to move beyond a traditional CRM by connecting support directly with the o...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#36

Apptivo

🏆 SW Recommended

Accelerate your business Growth.

★★★★☆ 4.6 (2 Reviews)
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Overview

One customer described Apptivo less as a CRM and more as an ERP, and that framing actually fits pretty well once you look at how much it covers beyond just contact management. It's a business management suite bundling CRM, help desk, field service, and campaign tools into one pla...

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Free Trial14 Days Starting Price$20 Per month HeadquartersUnited States
#37

HappyFox Help Desk

🏆 SW Recommended

Optimize Your Workflow with Advanced Help Desk Management Software

★★★★☆ 4.6 (10 Reviews)
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Overview

Support software either wins on features or wins on ease of use, rarely both. HappyFox has spent years trying to land in the middle of that trade off.The core is a ticketing system built to pull requests from email, chat, phone, and social media into one queue, but what people ac...

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Free TrialNA Starting Price$24 Per month HeadquartersUnited States
#38

Genesys Cloud CX

🏆 SW Recommended

Choose the all-in-one cloud contact center solution

★★★★☆ 4.5 (2 Reviews)
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Overview

Modern customer service teams need more than a traditional call center to deliver fast and personalized support across multiple channels. Genesys Cloud CX is a cloud based customer experience platform that brings voice, messaging, email, chat, and social interactions together in...

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Free TrialAvailable Starting Price$75 Per month HeadquartersUnited States
#39

Helply (formerly Groove)

The AI-Native B2B Support Platform.

★★★★☆ 4.5 (2 Reviews)
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Overview

Per-seat pricing has quietly become the thing every support team resents about their helpdesk. Add an agent, add a sales rep who occasionally jumps in, and the bill climbs regardless of whether that person touches ten tickets or a thousand. Helply, the rebrand of the former Groov...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#40

Leena AI

🏆 SW Recommended

Meet the three. Ready to work today.

★★★★☆ 4.5 (2 Reviews)
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Overview

Leena AI is an AI powered employee experience and HR service delivery platform that helps enterprises automate employee support, streamline HR workflows, and improve access to workplace information. Its conversational AI assistant enables employees to ask questions, raise request...

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Free TrialNA Starting PriceContact Vendor HeadquartersIndia
#41

OTRS

The leading solution for your service management needs

★★★★☆ 4.5 (1 Reviews)
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Overview

OTRS has been around long enough that a lot of the organizations using it today started with it decades ago, and it still shows in how deeply configurable the platform is. Rather than trying to be one thing, it stretches across customer service, IT service management, HR, office...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersGermany
#42

Zingtree

The only governed agentic workflow platform for complex CX

★★★★☆ 4.5 (1 Reviews)
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Overview

Zingtree is a no code workflow and decision tree platform that helps businesses guide employees and customers through complex processes, troubleshooting steps, and service interactions. It enables teams to create interactive decision trees, knowledge bases, agent scripts, and sel...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#43

Motadata ServiceOps

Unified Service. Intelligent Automation. Enterprise Confidence.

★★★★☆ 4.5 (1 Reviews)
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Overview

Motadata ServiceOps is an AI powered IT service management platform that helps organizations manage service requests, incidents, assets, changes, and IT operations through a unified system. Designed around ITIL aligned practices, the platform combines service desk management, ass...

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Free TrialNA Starting PriceContact Vendor HeadquartersIndia
#44

Vision Helpdesk

🏆 SW Recommended

Customer Service Software

★★★★☆ 4.4 (2 Reviews)
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Overview

Managing support for one product is straightforward enough, managing it across several brands or client companies at once is where most help desk tools start to struggle. Vision Helpdesk built a specific answer to that second problem, Satellite Help Desk, which lets a business ru...

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Free Trial30 Days Starting Price$12 Per month HeadquartersIndia
#45

Jira Service Management

🏆 SW Recommended

A new take on ITSM software

★★★★☆ 4.3 (3 Reviews)
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Overview

IT teams usually deal with two headaches at once: too many requests coming in and no clean way to connect support work with what developers are actually building. Jira Service Management solves that by sitting right next to Jira Software, so when a customer reports a bug or an em...

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Free Trial30 Days Starting Price$20 Per month HeadquartersAustralia
#46

Spiceworks Cloud Help Desk

🏆 SW Recommended

Simplify IT Support. Keep Teams Productive, Wherever They Are.

★★★★☆ 4.3 (2 Reviews)
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Overview

Free IT tools usually come with a catch buried somewhere in the fine print. Spiceworks Cloud Help Desk doesn't really hide it, the catch is ads, and most users treat that as a fair trade for a genuinely capable ticketing system that costs nothing.It's built specifically for IT te...

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Free TrialNA Starting PriceFree HeadquartersUnited States
#47

Sprinklr

🏆 SW Recommended

Four AI-native product suites. One Unified-CXM platform.

★★★★☆ 4.3 (2 Reviews)
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Overview

Sprinklr is an AI native customer experience management platform that helps large organizations manage customer interactions, service operations, social engagement, marketing, and customer insights from a unified environment. Its customer service capabilities bring conversations...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#48

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
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Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#49

Gmelius

Business Process Automation & Email Collaboration for Gmail

★★★★☆ 4.3 (2 Reviews)
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Overview

Gmelius is a collaborative email management and workflow automation platform that transforms Gmail into a shared workspace for teams without leaving the inbox. By turning individual Gmail accounts into a centralized hub, Gmelius enables sales, support, and operations teams to man...

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Free Trial7 Days Starting Price$24 Per month HeadquartersSwitzerland
#50

Gorgias

The Conversational AI platform for ecommerce.

★★★★☆ 4.0 (1 Reviews)
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Overview

Gorgias is an e-commerce-focused customer service platform designed to centralize and streamline customer interactions. It integrates various communication channels like email, social media, and live chat into one interface, facilitating easier management of customer queries. Gor...

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Free TrialAvailable Starting Price$40 Per month HeadquartersUnited States

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