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Best Customer Satisfaction Software for Small Businesses (Free & Paid) - Page 3

Customer Satisfaction Software is a tool designed to help businesses measure and improve how happy their customers are with their products or services. It includes features like surveys, feedback collection, sentiment analysis, customer ratings, and reporting tools. For small businesses, understanding customer satisfaction is crucial for growth and retaining clients in a competitive market. This software allows small businesses to gather valuable insights directly from customers, identify areas needing improvement, and track satisfaction over time. By addressing customer concerns promptly and effectively, small businesses can enhance their reputation, increase customer loyalty, and reduce churn rates. The software often provides easy-to-use interfaces and customizable templates, making it accessible for businesses with limited technical expertise. Additionally, it offers analytics to spot trends and patterns in customer feedback. Implementing customer satisfaction software helps small businesses make data-driven decisions to improve their offerings and stand out in the market. Investing in such tools can be a key factor in achieving long-term success. Now, let's explore some customer satisfaction software options available for small businesses to consider:

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★★★★★4.7 average rating from 289 reviews
Last Updated: October 25, 2026
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List of Top Customer Satisfaction Software for Small Businesses - Page 3

Continue with products 51–75. Review each product’s overview, then open available tabs for buyer fit, use cases, features, integrations, pros and cons, and pricing.

Customer Satisfaction Software for Small Businesses Products 51–75

Use search, filters, and available product tabs to evaluate the next 25 listings in this category.

25 products shown
#51

Merchant Centric

🏆 SW Recommended

Trusted by the Best Brands

★★★★☆ 4.4 (2 Reviews)
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Overview

Merchant Centric is a powerful review management software designed to help businesses monitor and enhance their online reputation. The platform provides tools for collecting, managing, and responding to customer reviews across multiple channels, including Google, Yelp, and social...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#52

Survicate

🏆 SW Recommended

Effortless Survey Software

★★★★☆ 4.3 (3 Reviews)
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Overview

Survicate is a user-friendly online survey tool designed for gathering customer feedback and insights. It offers a variety of survey types, including website, email, and mobile surveys, which are easy to create and customize. Key features include a range of question types, like m...

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Free TrialAvailable Starting Price$299 Per month HeadquartersPoland
#53

Sprinklr

🏆 SW Recommended

Four AI-native product suites. One Unified-CXM platform.

★★★★☆ 4.3 (2 Reviews)
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Overview

Sprinklr is an AI native customer experience management platform that helps large organizations manage customer interactions, service operations, social engagement, marketing, and customer insights from a unified environment. Its customer service capabilities bring conversations...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#54

NICE CXone

🏆 SW Recommended

Leading Customer Experience (CX) AI Platform

★★★★☆ 4.3 (2 Reviews)
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Overview

NICE CXOne is a comprehensive cloud-based customer experience platform. It integrates various communication channels like voice, email, chat, and social media for seamless customer interactions. The platform features advanced analytics tools, providing insights into customer beha...

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Free TrialAvailable Starting Price$135 Per month HeadquartersUnited States
#55

SurveySparrow

🏆 SW Recommended

Unified CX platform to grow your brand

★★★★☆ 4.3 (1 Reviews)
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Overview

SurveySparrow is an online survey tool that facilitates engaging and conversational surveys. It offers a dual interface, allowing users to create both chat-like and form-like surveys, enhancing respondent experience. The platform is known for its ease of use, with drag-and-drop f...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersUnited States
#56

Feedbackly

Reveal how customer emotions impact your business

★★★★☆ 4.1 (2 Reviews)
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Overview

Feedbackly is a comprehensive customer experience and feedback management platform designed to help businesses systematically collect, analyze, and act on customer insights across all touchpoints. From websites and mobile apps to in-store experiences and email campaigns, Feedback...

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Free Trial14 Days Starting Price€249 Per month HeadquartersFinland
#57

Trustmary

Collect, analyze and showcase feedback

★★★★☆ 4.0 (1 Reviews)
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Overview

Trustmary is a customer feedback and reviews platform that helps businesses collect, manage, analyze, and showcase authentic customer opinions to build trust and improve conversions. At its core, the platform combines automated feedback collection, review generation, and social p...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersFinland
#58

Khoros Communities

🏆 SW Recommended

Community management software for enterprises

★★★☆☆ 3.5 (1 Reviews)
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Overview

Khoros Communities is a robust platform designed to empower organizations in building and managing online communities effectively. With a user-friendly interface, it facilitates seamless communication and collaboration among community members. Khoros Communities supports discussi...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#59

Microsoft Dynamics 365 Customer Voice

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Overview

Microsoft Dynamics 365 Customer Voice is a customer satisfaction software designed to help businesses collect, analyze, and act on customer feedback. The platform offers tools for creating surveys, gathering customer insights, and tracking satisfaction levels across various touch...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#60

HubSpot Service Hub

🏆 SW Recommended

Customer Service Software for Small to Enterprise Businesses

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Overview

HubSpot's Service Hub is an all-in-one platform that helps businesses provide exceptional customer service and support. With tools like ticketing, knowledge base, live chat, and customer feedback surveys, Service Hub enables businesses to streamline their support processes, impro...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#61

Trustpilot

🏆 SW Recommended

Experience the power of customer reviews

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Overview

Trustpilot is a renowned customer review management tool that empowers businesses to build trust and transparency with their customers. Central to its functionality is the collection and display of genuine customer reviews, providing valuable insights and boosting credibility. Tr...

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Free TrialNA Starting Price$299 Per month HeadquartersDenmark
#62

SurveyMonkey Enterprise

🏆 SW Recommended

Discover why we're a leading survey platform for companies around the globe.

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Overview

SurveyMonkey Enterprise is a widely recognized survey software tailored for large organizations seeking to collect and analyze data at scale. It distinguishes itself with its robust set of features that cater to a variety of survey needs, from customer feedback to employee engage...

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Free TrialNA Starting Price₹4999 Per month HeadquartersUnited States
#63

Customer Frontlines

Frontline Customer Experience Management

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Overview

Qualtrics XM Customer Frontlines is a customer experience management software designed to gather and analyze customer feedback. It enables businesses to capture customer insights across multiple channels, including surveys, social media, and direct feedback. The software's key fe...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#64

Heyday

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Overview

Heyday is a cutting-edge Conversational AI Platform Software designed to enhance customer engagement, support, and satisfaction through intelligent, real-time interactions. This comprehensive platform offers a wide range of features, including natural language processing, chatbot...

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Free TrialNA Starting PriceContact Vendor HeadquartersCanada
#65

Square Feedback

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Overview

Square Feedback is a powerful customer satisfaction software that helps businesses collect, analyze, and act on customer feedback to improve their products, services, and customer experience. By providing customers with an easy-to-use platform to share their opinions, Square Feed...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#66

Get Satisfaction

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Overview

Get Satisfaction is a cutting-edge customer loyalty software designed to foster engagement and strengthen relationships between businesses and their customers. This innovative platform provides tools for creating and managing loyalty programs, enabling companies to reward custome...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#67

YouGov Surveys: Self-serve

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Overview

YouGov Surveys: Self-serve is an innovative polling software designed to empower organizations to gather insights and feedback from their audiences. This platform allows users to create and distribute surveys quickly and easily, ensuring that valuable data is collected to inform...

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Free TrialAvailable Starting Price$1.5 Per one-time HeadquartersUnited Kingdom
#68

Hotjar

🏆 SW Recommended

Website Heatmaps & Behavior Analytics Tools

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Overview

Hotjar is an intuitive tool designed to understand online user behavior and website performance. It offers heatmaps, which visually represent where users click, move, and scroll on your site, providing insights into their interactions. Hotjar also features session recordings, sho...

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Free Trial15 Days Starting PriceContact Vendor HeadquartersUnited States
#69

Freshservice

🏆 SW Recommended

Modernize your service management instantly

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Freshservice is a dynamic platform designed to streamline and enhance your IT service management. It can allow you to automate tedious tasks for efficient issue resolution. It enables seamless collaboration among team members to foster a productive work environment. This platform...

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Free TrialAvailable Starting Price$15.89 Per month HeadquartersUnited States
#70

Freshdesk

🏆 SW Recommended

Delight your customers with omnichannel support solutions that drive meaningful conversations across channels.

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Freshdesk is a cloud-based customer service software offering a suite of tools to streamline support processes. It features a multi-channel ticketing system, allowing teams to manage conversations from email, chat, phone, and social media in one place. The software includes autom...

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Free Trial14 Days Starting Price₹999 Per month HeadquartersUnited States
#71

monday CRM

🏆 SW Recommended

Made for work, designed to love

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monday CRM is a highly customizable customer relationship management (CRM) software designed to help businesses manage their sales processes, customer interactions, and workflows in one platform. This intuitive solution empowers teams to track leads, manage contacts, schedule fol...

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Free TrialAvailable Starting Price$9 Per month HeadquartersIsrael
#72

QuestionPro CX

Best Customer Experience Management Software

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Overview

QuestionPro CX is a software that helps businesses understand and improve customer experiences. It enables the creation of surveys to gather feedback. These surveys can be shared through email, social media, and other channels. The tool provides analysis of survey responses, high...

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Free Trial7 Days Starting Price$99 Per month HeadquartersUnited States
#73

RingCentral Engage Digital

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RingCentral Engage Digital is a comprehensive customer engagement software that enables businesses to communicate with their customers across multiple channels, including web chat, social media, email, and SMS. This platform is designed to enhance the customer experience by provi...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States
#74

ManageEngine SupportCenter Plus

Step up your customer support game with SupportCenter Plus Say goodbye to support-related woes

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ManageEngine SupportCenter Plus is a comprehensive IT help desk software that streamlines IT support and service management for businesses of all sizes. The platform helps IT teams resolve technical issues efficiently by offering ticketing, incident tracking, and knowledge base f...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States
#75

Intercom

🏆 SW Recommended

The only AI customer service solution you need

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Most customer messaging tools pick a lane, they're either good at support or good at marketing, rarely both. Intercom tries to close that gap. It's built around live chat, but underneath that is a full customer communication platform that handles support conversations, product up...

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Free Trial14 Days Starting Price$39 Per month HeadquartersUnited States

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