Best IT Ticketing Systems Software for Small Businesses (Free & Paid)

#1

BMC Helix ITSM

🏆 SW Recommended

Cloud-native IT service management for productivity and innovation

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

BMC Helix ITSM is an advanced, cloud-based IT service management solution known for its adaptability and AI-driven capabilities. It stands out with its cognitive automation features, which utilize artificial intelligence to streamline and optimize IT service processes. The softwa...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#2

Help Scout

🏆 SW Recommended

Shared Inbox, Help Center, & Live Chat Software

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Some support tools try to do everything and end up feeling cluttered. Help Scout takes the opposite approach, it's a help desk software built around simplicity. Your team doesn't need to learn a maze of features, they just open it and start replying. Emails, live chat, and in app...

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Free TrialAvailable Starting Price$25 Per month HeadquartersUnited States

#3

SuperOffice CRM

Cloud-based CRM solution designed to help you build strong business relationships with your customers and turn them into revenue.

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Pricing

Overview

SuperOffice is a customer relationship management software designed to help businesses manage sales, customer interactions, and service operations in one connected environment. It centralizes customer data, communication history, and sales pipelines so teams can build stronger re...

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Free TrialNA Starting Price€71 Per month HeadquartersNorway

#4

TeamSupport

🏆 SW Recommended

Turn Support Conversations Into Revenue

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most help desk tools are built around individual customers submitting individual tickets. TeamSupport takes a different angle, it's built for B2B companies where one "customer" might actually be an entire company with ten different people reaching out about the same issue.That di...

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Free TrialAvailable Starting Price$45 Per month HeadquartersUnited States

#5

Giva

🏆 SW Recommended

AI-Powered HIPAA-Compliant Help Desk, Customer Service & ITSM Applications

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Healthcare providers, banks, and law firms can't just use any help desk software, they need one that takes compliance seriously without turning every ticket into a paperwork exercise. Giva was built with exactly that in mind. It's a HIPAA compliant help desk and ITSM platform tha...

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Free TrialAvailable Starting Price$69 Per month HeadquartersUnited States

#6

Issuetrak

🏆 SW Recommended

Best Ticketing Software for Help Desks

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Most help desk vendors have quietly gone cloud only, which is a problem if you're a hospital, a school district, or a bank where auditors and data residency rules still require on prem or air gapped systems. Issuetrak never made that switch. Since 2001 it's offered cloud, on prem...

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Free TrialAvailable Starting Price$75 Per year HeadquartersUnited States

#7

The Mortgage Office

🏆 SW Recommended

Market Leader in Loan Servicing & Origination Software

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

The Mortgage Office is a comprehensive software solution tailored for the mortgage industry offering a seamless blend of loan servicing and origination features. It stands out for its user-friendly interface, enabling effortless management of loan portfolios of any size. Key feat...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#8

SalesNOW

🏆 SW Recommended

★★★★★ 5.0 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

SalesNOW is a powerful customer relationship management software designed to help sales teams enhance their performance and improve customer engagement. With an intuitive interface, SalesNOW allows users to manage leads, track interactions, and analyze sales data effectively. The...

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Free Trial30 Days Starting Price$24.95 Per feautre HeadquartersCanada

#9

Vtiger CRM

Maximize Growth with the best AI-powered CRM and GPT

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons Pricing

Overview

Vtiger CRM is an all-in-one customer relationship management software designed to help businesses manage sales, marketing, and customer support activities from a single unified system. The software centralizes customer data, communication history, and deal pipelines so teams can...

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Free Trial15 Days Starting Price₹2100 Per month HeadquartersIndia

#10

InvGate Service Desk

🏆 SW Recommended

ITSM for agile organizations

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

No-code is one of those words that gets thrown around loosely in this space, but InvGate Service Desk actually delivers on it. Teams build and adjust workflows using a visual, card-style editor instead of waiting on a developer to touch anything, which matters a lot when IT proce...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersArgentina

#11

Whatfix

🏆 SW Recommended

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Whatfix is a leading digital adoption platform designed to facilitate user onboarding and enhance the experience of software applications. This platform provides tools for creating interactive guides, tutorials, and training modules, ensuring that users can quickly learn how to n...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#12

MangoApps

🏆 SW Recommended

Modern Intranet, Communications & Engagement Platform

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

MangoApps is a comprehensive employee experience platform that uniquely blends intranet, training, teamwork, and content management into a single, cohesive solution. It's designed to enhance internal communication, foster collaboration, and streamline knowledge sharing within org...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#13

SuiteCRM

World’s number 1 Open Source CRM.

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features

Overview

Many organizations look for CRM solutions that provide full sales, marketing, and customer service capabilities without the high licensing costs of traditional enterprise platforms. SuiteCRM is an open source customer relationship management system that allows businesses to manag...

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Free Trial30 Days Starting PriceContact Vendor HeadquartersUnited Kingdom

#14

Tracker

Applicant Tracking System (ATS) & Recruitment Software

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features

Overview

Tracker is a modern recruitment and applicant tracking platform built to simplify and accelerate the hiring process. It streamlines candidate sourcing, tracking, and team collaboration through an intuitive and easy-to-use interface. With automation-driven workflows, Tracker reduc...

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Free TrialNA Starting PriceContact Vendor HeadquartersUnited States

#15

C2CRM

Take a Modular Approach to Customer Relationship Management (CRM).

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Pricing

Overview

C2CRM is a comprehensive customer relationship management (CRM) platform that helps growing businesses automate sales, marketing, and service processes from a unified dashboard. With modular CRM components for contact management, sales forecasting, workflow automation, and case r...

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Free TrialNA Starting Price$15 Per month HeadquartersUnited States

#16

BlueCamroo

CRM, Projects, Support, Business Process Automation for SMBs

★★★★★ 5.0 (1 Reviews)

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Overview Use Cases Best For Key Features Pros & Cons

Overview

BlueCamroo is a cloud-based, fully integrated business management and CRM platform designed to help small and medium-sized businesses centralize customer data, automate workflows, and unify key operational functions under one solution. Built around a flexible user-role model, Blu...

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Free Trial14 Days Starting PriceContact Vendor HeadquartersCanada

#17

Zoho Desk

🏆 SW Recommended

Top Rated Customer Service Help Desk Software

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

If you've ever used a help desk tool that felt more like a spreadsheet than a support system, Zoho Desk is a nice change. It's built to handle emails, live chats, calls, social messages, and web form queries without making your team switch between ten different tabs. Everything l...

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Free Trial15 Days Starting Price₹420 Per month HeadquartersBritish Indian Ocean Territory

#18

Bitrix24

🏆 SW Recommended

Bitrix24. Your ultimate workspace.

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Bitrix24 is a versatile business management platform designed to streamline tasks and boost team collaboration. It serves as a centralized hub, integrating tools for communication, project management, and customer relationship management. With features like file sharing, automati...

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Free Trial15 Days Starting Price$24.99 Per month HeadquartersUnited States

#19

Close

🏆 SW Recommended

The All-In-One CRM for Growing Teams

★★★★☆ 4.9 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Close is a dynamic sales engagement CRM designed for small to medium-sized businesses, particularly those with a focus on inside sales. Its core strength lies in its ability to streamline the sales process, providing tools for email, calling, and SMS directly within the platform....

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Free Trial14 Days Starting Price$35 Per month HeadquartersUnited States

#20

SalesNexus

All-in-1 Platform for CRM and Marketing Automation for Medium Sized Businesses.

★★★★☆ 4.9 (2 Reviews)

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Overview Pricing

Overview

SalesNexus is a comprehensive customer relationship management (CRM) and email marketing solution designed to serve the needs of sales teams and marketers. It streamlines the process of managing customer interactions, sales pipelines, and marketing campaigns, all within a single...

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Free Trial30 Days Starting Price$45 Per month HeadquartersUnited States

#21

LiveAgent

🏆 SW Recommended

Simple Customer Support Software for Teams

★★★★☆ 4.9 (20 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

LiveAgent tends to get overlooked next to bigger names, but it actually packs in more channels than most help desk tools bother with. Email, live chat, phone, social media, and even a built in call center, all inside one dashboard. For teams that talk to customers across a lot of...

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Free Trial30 Days Starting Price$15 Per month HeadquartersSlovakia

#22

ConnectWise ScreenConnect

🏆 SW Recommended

Remote desktop and access software

★★★★☆ 4.8 (10 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

ConnectWise ScreenConnect is a robust remote support and access tool renowned for its efficiency and reliability. Its key feature is the ability to remotely control devices, making it invaluable for IT support and remote work scenarios. The software offers quick and secure connec...

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Free TrialAvailable Starting Price$30 Per month HeadquartersUnited States

#23

SolarWinds Service Desk

🏆 SW Recommended

A cloud-based and AI-powered IT service management (ITSM) platform.

★★★★☆ 4.8 (4 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

A school district picking IT software isn't usually a dramatic story, but St Peter's Prep Schools chose SolarWinds Service Desk over Spiceworks, Atlassian, and Zendesk specifically to improve resolution times and boost admin and student productivity, which says something about ho...

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Free Trial30 Days Starting Price$39 Per month HeadquartersUnited States

#24

Kaseya VSA

🏆 SW Recommended

RMM Software To Manage Any Device, Any Endpoint, Any Anything

★★★★☆ 4.8 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons

Overview

Kaseya VSA is a powerful Remote Monitoring and Management (RMM) solution. The platform caters to the needs of IT professionals and service providers. This comprehensive platform empowers users to efficiently manage and monitor distributed IT environments from a centralized interf...

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Free TrialAvailable Starting PriceContact Vendor HeadquartersUnited States

#25

Lansweeper

🏆 SW Recommended

Cyber Asset Intelligence Platform

★★★★☆ 4.8 (2 Reviews)

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Overview Use Cases Best For Key Features Integrations Pros & Cons Pricing

Overview

Lansweeper is an asset management software that excels in discovering and inventorying network-connected devices, offering a comprehensive view of an organization's IT infrastructure. Its standout feature is the ability to scan and catalog various assets, including hardware, soft...

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Free TrialAvailable Starting Price€219 Per month HeadquartersBelgium